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101. Strategy 2: Communicating to Improve Quality | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
     December 01, 2017 - Communication between the patient, family, and clinicians is a critical component of high-quality, safe … Strategy 2: The Communicating to Improve Quality strategy and its tools help facilitate this communication … [   Microsoft Word version - 1.4 MB ;   PDF version - 81.85 KB ] Communication Competencies … [   Microsoft Word version - 558.84 KB ;   PDF version - 345.13 KB ] Communication Training … – PowerPoint presentation for communication training that can be co-led by a physician, nurse, and patient

102. Additional Videos for TeamSTEPPS 3.0 | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps-program/resources/additional/index.html
     September 01, 2023 - See how this TeamSTEPPS technique, part of an evidence-based approach to safer care, can improve communication … This TeamSTEPPS technique, part of a proven teamwork system, promotes better communication and collaboration … Labor and Delivery: Successful Outcome Using TeamSTEPPS Effective communication can prepare health care … See how TeamSTEPPS techniques used in labor and delivery units can help improve communication and collaboration … Learn how this technique, one tool in the TeamSTEPPS 3.0 training program, can improve communication,

103. The End of the Public Health Emergency Refocuses the Urgency to Improve Healthcare Quality | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/news/blog/ahrqviews/public-health-emergency-refocus.html
     May 01, 2023 - The decline in patient experience is equally alarming, as captured in Leapfrog’s communication measures … They report five measures: nurse communication, physician communication, staff responsiveness, communication … The most significant declines were in communication about medicines (declined 4.28 percent) and staff

104. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

105. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

106. Rapid Response for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-fac-guide.html
     July 01, 2023 - Communication between primary care team and rapid responders. … Communication with patient/family. Use of briefings, huddles, and debriefings. … Communication is continuous, valued, and expected. … Ongoing communication with the patient and family. Apology and remediation. … Support implementation of unit systems: Staff training/communication. Simulation.

107. Tool 4: How To Deliver the Re-Engineered Discharge to Diverse Populations | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool4.html
     March 01, 2013 - ) and translation services (for written communication). … Find out about preferred languages for in-person oral communication, phone communication, and written … need to assess your patient's communication and cultural needs. … , nonverbal communication is a powerful and culturally rooted form of interaction. … However, you will still engage in nonverbal communication.    

108. Communicating With Patients and Families About Antibiotic Decisions | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/antibiotic-use/ambulatory-care/strategies/communicating-decisions.html
     September 01, 2022 - Decisions After viewing or presenting this presentation, viewers will be able to— Describe communication

109. Teach-back (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback_webinar_slides.pdf
     November 08, 2016 - Guide 5 Key Threats & Promising Interventions Threats to Patient Safety • Breakdowns in communication … • Evidence-based Health Literacy Intervention • Communication approach for shared decision-making … Children • Ensure both the child and the caregiver understand • Use visual aids to support communication … In: International Society for Communication Science and Medicine. … Discrepant perceptions about end-of-life communication: a systematic review.

110. Resource List - AHRQ Ambulatory Surgery Center Survey (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-resource-list.pdf
     April 01, 2023 - Communication Openness 1. … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication Openness 1.

111. Health Literacy Universal Precautions Toolkit, 3rd Edition | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/health-literacy/improve/precautions/toolkit.html
     February 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear Communication … Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Create a Health Literacy Improvement Plan: Tool #2     Raise Awareness: Tool #3 Tools to Improve Spoken Communication … Differences: Tool #9     Consider Culture, Customs, and Beliefs: Tool #10 Tools to Improve Written Communication

112. Section 1: Overview of Key Communication Concepts and Tools | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps-program/curriculum/team/overview/index.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … TeamSTEPPS Training Research/Evidence Base Section 1: Overview of Key Communication … 2023 Page originally created May 2023 Internet Citation: Section 1: Overview of Key Communication

113. Improving Patient Safety Systems for Limited-English-Proficient (LEP) Patients: A Guide for Hospitals | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps/lep/hospitalguide/lephospitalguide.html
     December 01, 2012 - To Foster Safety for LEP Patients: TeamSTEPPS® Slide 21: Improving Team Communication To Foster Safety … Communication problems are the most frequent.root cause of serious patient safety events reported to … These standards emphasize effective communication, cultural competence, and patient-centered care as … Train staff on team communication, use of interpreter services, cultural competency, and advocacy by … Utilize TeamSTEPPS structured communication skills to identify and raise patient communication issues

114. Implementation Guide for Ambulatory Care Antibiotic Stewardship (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/antibiotic-stewardship.pdf
     September 01, 2022 - use; (4) determining how to access antibiotic prescribing data and what data to obtain; (5) building communication … • “Improving Communication Between Members of the Practice Around Antibiotic Decisions” (slides and … facilitator guide) addresses approaches to improve teamwork and communication among all members of the … These materials are designed to improve communication and consensus around antibiotic prescribing within … In ambulatory care, communication about antibiotic prescribing with patients and their families is essential

115. TeamSTEPPS Patient Videos | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps-program/resources/patient/index.html
     June 01, 2023 - TeamSTEPPS Patient Video: Tara (7:15) Tara, a patient, discusses the impact that verbal and nonverbal communication … how positive teamwork in a cardiac rehabilitation program helped restore his health, and how specific communication … tools such as SBAR (Situation, Background, Assessment, Recommendation) foster effective communication

116. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Health Care November Meeting Summary (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/topics/fed-IWG-dxsafety-Nov19mtg.pdf
     November 15, 2019 - researchers on implementing a national initiative that uses a metric for timeliness of test results communication … Communication initiatives since communication is a key component of many diagnostic issues; 2.

117. Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/tools/index.html?page=3
     September 01, 2012 - TeamSTEPPS is a customizable program to improve patient safety by training clinicians in teamwork and communication … The TeamSTEPPS 3.0 curriculum is composed of Introduction, four Modules (Communication, Team Leadership … for Engaging Patients To Improve Diagnostic Safety This toolkit is designed to promote enhanced communication … Perinatal Safety This toolkit helps hospital labor and delivery units improve patient safety, team communication … and their newborns with an aim of decreasing maternal and neonatal adverse events resulting from poor communication

118. Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/es/tools/index.html?page=3
     September 01, 2012 - TeamSTEPPS is a customizable program to improve patient safety by training clinicians in teamwork and communication … The TeamSTEPPS 3.0 curriculum is composed of Introduction, four Modules (Communication, Team Leadership … for Engaging Patients To Improve Diagnostic Safety This toolkit is designed to promote enhanced communication … Perinatal Safety This toolkit helps hospital labor and delivery units improve patient safety, team communication … and their newborns with an aim of decreasing maternal and neonatal adverse events resulting from poor communication

119. New Challenge Competition Offers Prizes for Ideas on Advancing AHRQ’s CDS Connect | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/news/newsletters/e-newsletter/881.html
     September 01, 2023 - TeamSTEPPS® Tool for Diagnosis Reliably Assesses Teamwork and Communication . … TeamSTEPPS® Tool for Diagnosis Reliably Assesses Teamwork and Communication An AHRQ-funded study published … of 360 health professionals at nine healthcare systems, researchers assessed diagnostic teamwork and communication … in five critical teamwork domains: structure, communication, leadership support, situation monitoring … Their evaluation demonstrated the TAT is a reliable and valid instrument for assessing teamwork and communication

120. AHRQ's Quality & Patient Safety Programs by Setting: Emergency Department | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/settings/emergency-dept/index.html
     November 01, 2023 - The Uncertainty Communication Toolkit  gives healthcare providers a standardized approach to establish … competency in communication of diagnostic uncertainty with patients being discharged from the emergency … simulation-based training to teach emergency medicine physicians to achieve competency on the Uncertainty Communication