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81. Inappropriate Disclosure to a Patient: Video | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/videos/inapp-disclosure.html
    August 01, 2022 - Training Resources Inappropriate Disclosure to a Patient: Video AHRQ Communication … and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health

82. Appropriate Disclosure to a Patient: Video | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/videos/app-disclosure.html
    August 01, 2022 - Training Resources Appropriate Disclosure to a Patient: Video AHRQ Communication … and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health

83. Resolution Planning: Video | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/videos/planning.html
    August 01, 2022 - Education & Training Resources Resolution Planning: Video AHRQ Communication … and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health

84. Conversation with Family: Video | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/videos/conversation.html
    August 01, 2022 - Education & Training Resources Conversation with Family: Video AHRQ Communication … and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health

85. Accountability—Peer to Peer Coaching: Video | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/videos/accountability.html
    August 01, 2022 - Training Resources Accountability—Peer to Peer Coaching: Video AHRQ Communication … and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health

86. Acknowledgments | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/acknowledgements.html
    August 01, 2022 - Events Education & Training Resources Acknowledgments AHRQ Communication … and Optimal Resolution Toolkit The Communication and Optimal Resolution (CANDOR) process was funded … Association, to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … M.D., J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

87. The Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
    November 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Step 8: Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Develop a communication plan for each identified group including your goals for communication, who … A communication plan to generate support for the TeamSTEPPS Initiative and to promote maintenance and

88. Offer of Compensation—6 Months Later: Video | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/videos/compensation.html
    August 01, 2022 - Training Resources Offer of Compensation—6 Months Later: Video AHRQ Communication … and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health

89. Peer Support Interaction—Nurse: Video | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/videos/nurses.html
    August 01, 2022 - & Training Resources Peer Support Interaction—Nurse: Video AHRQ Communication … and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health

90. Planning for Meetings with Family: Video | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/videos/meeting.html
    August 01, 2022 - Training Resources Planning for Meetings with Family: Video AHRQ Communication … and Optimal Resolution Toolkit Communication and Optimal Resolution (CANDOR) is a process that health

91. For World Patient Safety Day 2023, AHRQ Recognizes the Imperative of Engaging Patients in Their Care | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
    September 01, 2023 - When it comes to effective patient-provider communication, significant challenges persist. … These communication challenges are compounded by today's fragmented healthcare environment, one in which … In addition, communication challenges are amplified by unequal access to healthcare services for people … AHRQ Safety Program for Perinatal Care helps labor and delivery units improve patient safety, team communication … Toolkit for Engaging Patients to Improve Diagnostic Safety promotes enhanced communication and information

92. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication

93. TeamSTEPPS Fundamentals Course: Module 1. Introduction | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module1/igintro.html
    June 01, 2019 - Communication: Ask participants what information was communicated during the task and how it affected … Varying communication styles. Conflict. Lack of coordination and followup. Distractions. … — with 3 of 7 National Patient Safety Goals related to communication, including "Improve communication … Examine and adjust the team's physical workplace to optimize communication and coordination. … Use closed-loop communication. Learn from each performance outcome.

94. Obsrounds (doc file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/obsrounds.doc
    August 07, 2012 - Poor communication among staff is a root cause of many patient adverse and sentinel events. … Communication among disciplines can be improved if viewed through the eyes of an objective observer. … Observational rounds are a teamwork and communication tool to objectively assess and improve teamwork … not clearly expressed). · Who was explicit or implicit in their communication? … · Did the interaction style or communication change between providers? IV.

95. Coordinating Care in the Medical Neighborhood: Critical Components and Available Mechanisms - Table 4 | PCMH Resource Center
    pcmh.ahrq.gov/page/coordinating-care-medical-neighborhood-critical-components-and-available-mechanisms-table-4
    June 01, 2011 - Provides evidence that physician practices in the medical neighborhood have the capacity for enhanced communication … Process measures Development and implementation of care plans Frequency of communication with other … specialists to PCCs Provides evidence that practices are developing care plans for patients and providing communication … actually occurs for individual patients CMS’s Physician Quality Reporting System measures, including (1) communication … between ophthalmologists and primary care physicians managing diabetes care, (2) communication between

96. Making Progress on Healthy People 2030 Health Literacy Objectives | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
    October 01, 2021 - Everyone—no matter how educated—appreciates and can benefit from clear communication. … Health Literacy Objective 2: Decrease the proportion of adults who report poor communication with their … completion, providing booster training, using team members effectively, scheduling sufficient time for good communication … , providing simple educational materials, and holding providers accountable for clear communication. … All organizations that produce health information or deliver healthcare services can improve communication

97. Training and Tools for Implementation | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools.html
    July 01, 2017 - Decolonization Protocol Training and Tools for Implementation Improving Communication … Speaking Up ( MP3 , 3 MB) Examples of Speaking Up – Transcript ( Word File , 66 KB) Closed-Loop Communication … ( MP3 , 1.8 MB) Closed-Loop Communication – Transcript ( Word File , 62 KB) Coaching Clinical

98. Development and Evaluation of Breast Cancer Prevention Communication Prototypes for the CUIDARSE Project (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/lara.pdf
    December 19, 2014 - Development and Evaluation of Breast Cancer Prevention Communication Prototypes for the CUIDARSE Project … Comparative Effectiveness Research Products Development and Evaluation of Breast Cancer Prevention Communication … The long-term goal was to promote the effective communication of evidence-based health messages among … primary breast cancer in women. 2) Develop and pilot test the efficacy of two alternative prototype communication

99. TeamSTEPPS Fundamentals Course: Module 7. Sumary—Pulling it All Together | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module7/slsummary.html
    July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication … Co-Workers Distractions Fatigue Workload Misinterpretation of Cues Lack of Role Clarity Communication

100. Reducing Workplace Violence with TeamSTEPPS® | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/teamstepps/events/webinars/dec-2016.html
     July 01, 2018 - Real Goal Slide 10: No Slide Title Slide 11: TeamSTEPPS® and Reducing Workplace Violence Slide 12: Communication … Slide 25: Para-verbal Communication Slide 26: Communication Slide 27: Verbal Intervention Slide 28: … Return to Contents   Slide 12 Communication and Teamwork Bad news – poor communication and teamwork … Return to Contents   Slide 13 No Slide Title Communication SBAR Call-Out Check-Back … Return to Contents   Slide 25 Para-verbal Communication The vocal part of speech, including