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41. Improving Communication and Teamwork in the Surgical Environment
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
    May 01, 2017 - Improving Communication and Teamwork in the Surgical Environment Improving Communication and Teamwork … Communication and teamwork defined Improving surgical team communication … Surgery 3 This section covers— The definition of communication Barriers to effective communication … The Impact of Poor Communication on Patient Outcomes Communication and Teamwork | ‹#› AHRQ Safety … defined How closed-loop communication works Examples of closed-loop communication Closed-Loop Communication

42. Daily Goals Checklist | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/hai/cusp/toolkit/daily-goals.html
    December 01, 2012 - if complicated care plans are to be effectively managed by the care team Problem statement: Clear communication … Communication failures lead to patient harm, increased length of stay, provider dissatisfaction, and … Effective communication is particularly important in the unit if complicated care plans are to be effectively … Purpose of tool: This tool improves communication among care team and family members regarding the patient's … Improving Communication in the ISU Using Daily Goals.

43. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
    December 01, 2022 - with providers Communication about self-management of diseases and conditions Communication about … medicines Communication about tests and test results Communication about forms Users of these … to the Health Literacy Items to identify factors that may be affecting their scores on the survey's communication … Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using medical … Measure the effect of behaviors that promote effective communication (e.g., confirming understanding

44. Facilitator Notes | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/hai/cusp/modules/apply/ac-cusp.html
    December 01, 2012 - Implement Teamwork and Communication Slide 24. The Keys to Effective Communication Slide 25. … Implement Teamwork and Communication. … Implement Teamwork and Communication Say: After completing the "Teamwork and Communication" module … Identify barriers to communication. … The Keys to Effective Communication Say: Effective communication is complete, clear, brief, and

45. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - The Problem Communication is a two-way street. … While the communication skills of physicians and other providers certainly play a large role in shaping … This intervention is simple, requires few resources, and is effective at generating communication and … Effective physician-patient communication and health outcomes: A review. … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

46. AHRQ Health Literacy Tools for Use in Pharmacies | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/health-literacy/improve/pharmacy/tools.html
    January 01, 2024 - Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List. … Health literacy tools to improve communication for providers of medication therapy management. … Explains techniques for pharmacy staff members to improve communication with patients who may have limited … Get started: Strategies to Improve Communication Between Pharmacists and Patients: Curriculum Guide … The following health literacy tools can improve communication with MTM patients.

47. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION Are there any barriers to communication? If yes, what are they? … COMMUNICATION Were staffing levels appropriate? … COMMUNICATION Was there something that prevented information from being communicated effectively … COMMUNICATION Was there a handoff involved in the event? What happened during the handoff?

48. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
    July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Contents   Slide 4: Situation Monitoring Ensures new or changing information is identified for communication … Include patient or family in communication. … Lead to more effective communication. Enable back-up behaviors. … of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication

49. Pocket Guide: TeamSTEPPS | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
    January 01, 2020 - It is based on team structure and four teachable-learnable skills: Communication, Leadership, Situation … Communication Structured process by which information is clearly and accurately exchanged among team … Nurse:           "BP is 96/62" Check-Back Using closed-loop communication to ensure that information … Communication Provides brief, clear, specific, and timely information. … Fosters communication to ensure a shared mental model.

50. Optimizing Safety of Mother and Neonate in a Mixed Methods Learning Laboratory | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/resources/learning-lab/optimizing-safety-long-desc.html
    June 01, 2020 - The specific aims were to: Study how flow of communication may affect patient safety. … Internal Communication. … Internal Communication. Patient Safety Learning Laboaratories In-Person Meeting Report. … Internal Communication. PSLL CONNECT Newsletter: Issue 5. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL CONNECT Newsletter: Issue 2. AHRQ, Rockville, MD, 2018.

51. TeamSTEPPS Pocket Guide (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
    May 01, 2023 - ......................1 Key Skills ..............................................................3 Communication … Framework and Competencies Page 3 Key Skills Communication A verbal and nonverbal process by which … Communication Page 4 Communication Communication involves two or more people continuously sharing information … Communication Page 6 Closed-Loop Communication Using verbal feedback to ensure that messages … Page 7 Check-Back A closed-loop communication strategy used to ensure that information conveyed by

52. Toolkit for Improving Perinatal Safety | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
    July 01, 2023 - labor and delivery (L&D) units and decrease maternal and neonatal adverse events resulting from poor communication … The SPPC is organized around three program pillars, which include: Teamwork and Communication skills, … The toolkit helps L&D units improve patient safety, team communication, and quality of care for mothers … Toolkit for Improving Perinatal Safety The Toolkit is organized around three pillars—Teamwork and Communication … Teamwork and Communication for Perinatal Safety Perinatal Safety Strategies In Situ Simulation

53. Develop a Culture of Safety Around Antibiotic Prescribing | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/antibiotic-use/acute-care/safety/index.html
    June 01, 2021 - Safety Around Prescribing Improving Antibiotic Use is a Patient Safety Issue Improving Communication … They discuss how to present antibiotic use as a patient safety issue, how to improve communication and … Making the Case That Improving Antibiotic Use Is a Patient Safety Issue Improving Communication and

54. Communication Strategies To Promote Resident Safety | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
    March 01, 2017 - helps facilities improve communication. … Slide 6: Effective Communication 3 Effective communication - Effective communication is complete, … Effective communication is clear. … And finally, effective communication is timely. … of communication?

55. Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
    April 01, 2014 - Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for … The method of providing effective communication can vary. … � Assess and record your patients’ communication needs. … � Train staff to better serve patients who have communication barriers. … to communication.

56. TeamSTEPPS Fundamentals Course: Module 1. Introduction | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module1/slintro.html
    June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Module 3—Communication. Module 4—Leading Teams. Module 5—Situation Monitoring. … Varying communication styles. Conflict. Lack of coordination and followup. Distractions. … performance improved across all teamwork skills: Leadership, Situation Monitoring, Mutual Support, Communication … Pre- and post-TeamSTEPPS training results: Significant improvement in HSOPS scores on Feedback and Communication

57. TeamSTEPPS 3.0 | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps-program/index.html
    Updated TeamSTEPPS Pocket Guide App Get the quick-reference tool for the TeamSTEPPS communication … TeamSTEPPS is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication … Introduction to Curriculum Module 1: Communication Module 2: Team Leadership Module

58. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module5/igsitmonitor.html
    March 01, 2019 - How did the lack of communication during the task affect your work on the task? … Were other communication techniques used? If so, what were they? … Decreased communication. … Include patient or family in communication. … Communication.

59. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - Module 5: Response and Disclosure Communication. Module 6: Care for the Caregiver. … Introductory video titled, Introduction to Communication and Optimal Resolution (CANDOR) . … The three subgroups include: Communication Team . … This team has two sub-teams: Disclosure Communication . … Communication Assessment Guide . Case Scenarios: Handling Challenging Communications .

60. Action Planning Worksheets | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/teamstepps/instructor/essentials/implguide2.html
    November 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … (e.g., increase staff perception of good team behavior; increased observed effective team communication … Improves communication and information transfer between staff and between patients and staff. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Person(s) (by staff position) responsible for implementation and oversight of communication plan: __