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1321. Introducing TeamSTEPPS for Office-Based Care Online (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/introtsoffice.pdf
      January 01, 2018 -  Improve communication and engagement among providers, between clinicians and patients. … system  Ready-to-use materials and curriculum  Composed of four teachable and learnable skills:  Communication

1322. TeamSTEPPS 2.0 Module 1: Introduction
      pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule1.pptx
      January 01, 2011 - teamwork system designed to improve the quality, safety, and efficiency of health care, by improving communication … Communication is module three, and this provides tools and strategies for communicating effectively through … The core of TeamSTEPPS model is really composed of four teachable, learnable skills-- communication, … Knowledge-- when there's strong communication, leadership, situation monitoring, and mutual support are … They use closed loop communication, learn from each performance outcome, and continually strive to learn

1323. CAHPS QI The Case for Improving Patient Experience (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
      January 01, 2011 - Larry Morrissey Well an example that we felt was real important is good communication surrounding the … visit and so we really focused on some of the communication questions like ‘did the provider listen … So we tried to look at things that were correlated with that and we felt the communication questions … Carla Zema We do know from analytic data that communication is one of the strongest drivers of that … Can you share a specific example of maybe how you looked at communication data and used it for quality

1324. Coaching Feedback Form (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_feedback.pdf
      April 24, 2017 - Demonstrated Competency Coaching Criteria Yes No Comments/Suggestions Communication Communicating

1325. REALM-SF Score Sheet (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy/realm.pdf
      February 23, 2016 - We are looking at words providers often use with their patients in order to improve communication between

1326. TeamSTEPPS 2.0: Coaching Feedback Form (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
      March 20, 2014 - Demonstrated Competency Coaching Criteria Yes No Comments/Suggestions Communication Communicating

1327. Coordinating Care for Adults With Complex Care Needs in the Patient-Centered Medical Home: Challenges and Solutions - Appendix | PCMH Resource Center
      pcmh.ahrq.gov/page/coordinating-care-adults-complex-care-needs-patient-centered-medical-home-challenges-and-0
      January 01, 2012 - Coordinating Care for Adults With Complex Care Needs in the Patient-Centered Medical Home: Challenges and Solutions January 2012 AHRQ Publication No. 12-0010 Prepared For: Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services, 540 Gaither Road, Rockville, MD 20850, www.ahrq…

1328. Hospital Language Services: Quality Improvement and Performance Measures (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Regenstein_54.pdf
      May 08, 2008 - Medical interpreters can bridge the communication gap between provider and patient. 14 In the context … The measures address only one important component of communication in the health care setting—i.e., … verbal communication. … We recognize that other important aspects of communication within the health care arena will require … Communication power.

1329. TeamSTEPPS Module 6: Mutual Support (Instructor Guide) (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
      February 19, 2014 - • Leadership, which facilitates teamwork through leaders’ effective communication with their team … Mutual support is moderated by communication, which influences the delivery and ultimate effectiveness … Style of communication: Personal style can have a significant influence on support actions taken by … – Sharing the effective communication technique with others will promote continuous learning B … In verbal communication, “CUS” and other signal phrases have a similar effect.

1330. Selected Best Practices and Suggestions for Improvement (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4v_combo_pdi10-sepsis-bestpractices.pdf
      May 17, 2016 - • Incorporate a mechanism for handoff communication between the emergency department and pediatric … • Equipment for blood draws • Appropriate medications, including antibiotics and vasopressors Communication … • Communication of critical lactate and blood culture results to team in a timely manner Authority … Items Additional Resources Systems/Processes Policies/Protocols Tools Staff Required Equipment Communication

1331. Improving Health Information Technology (IT) Patient Safety: A Resource List for Users of the AHRQ Health Information Technology Supplemental Item Set (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/patient-safety-technology-resources.pdf
      May 01, 2023 - EHR System Support and Communication 3 Resources by Additional Measures 3 EHR Patient Safety and Quality … This web page provides a “downtime communication” template as well as customizable communication templates … EHR System Support and Communication 1. … Computerized Provider Order Entry With Decision Support, Test Results Reporting and Follow-Up, and Clinician Communication … EHR System Support and Communication 1.

1332. Module 4: How To Implement the Pressure Injury Prevention Program in Your Organization (doc file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation.docx
      August 31, 2017 - building pressure injury prevention into the electronic documentation system · How to use electronic communication … Slide 21 SAY: Now let’s look at another challenge: communication. … This will help the communication process continue regularly and thoroughly with the least amount of time … regarding pressure injury risk into regular communication, such as during shift handoffs. · Give nurses … This communication may result in continuous quality improvement by providing additional staff training

1333. Guide To Implementing a Program To Reduce Catheter-Associated Urinary Tract Infections in Long-Term Care (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/implementing-guide.pdf
      March 01, 2017 - Teamwork and Communication provides evidence on why teamwork and communication enhance resident safety … , lists barriers, and offers solutions to overcome barriers to effective teamwork and communication. … • Team formation to plan and implement program • Excellent communication skills learned • Assess … Communication and Engagement To enhance communication skills, AHRQ’s TeamSTEPPS Long-Term Care version … Evaluating team engagement and communication with one another, residents, and families is an ongoing

1334. TeamSTEPPS: Rapid Response Systems (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/instructor_slides/rrsinstructmod.pdf
      January 01, 2008 - The interventions should address the frequency, complexity, and nature of teamwork and communication … For example, consider the impact of varying communication styles when dealing with responding team … Team members possessing strong leadership, situation monitoring, mutual support, and communication … •Communication in the form of information exchange between and among team members. … •A check back or call out to ensure closed-loop communication.

1335. TeamSTEPPS 2.0 Evidence Base: Leading Teams (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module4/ebleadership.pdf
      January 01, 2013 - between interprofessional teams;11 and the use of structured briefs 12 has been linked to a reduction of communication … Improving communication among nurses, patients, and physicians. … preoperative checklist and team briefing among surgeons, nurses, and anesthesiologists to reduce failures in communication

1336. Tool 7, The SHARE Approach, Taking Steps Toward Cultural Competence: A Fact Sheet (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
      April 01, 2014 - the patients you serve regarding cultural appropriateness, beliefs about health, and barriers to communication … Refer to Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers … clas.asp › The Culture, Language, and Health Literacy Overview video relays effective health care communication

1337. Slide 1 (ppt file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrsslides.ppt
      January 01, 2008 - variety of sources or concerns TEAMSTEPPS 05.2 Mod 1 05.2 Page * Page * RRS RRS Activation Communication … RESPONSE, ASSESSMENT & STABILIZATION Leadership, Situation Monitoring, Mutual Support, Communication … Knowledge RESPONSE, ASSESSMENT & STABILIZATION Tools/Strategies: Leadership Brief Huddle Tools/Strategies: Communication … Assessment & Stabilization CUS Words TEAMSTEPPS 05.2 Mod 1 05.2 Page * Page * RRS Patient Disposition Communication … evaluate performance and assess data for process improvement EVALUATION Leadership, Sensemaking & Communication

1338. TeamSTEPPS for Rapid Response Systems (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrs_slides/rrsslides.pdf
      January 01, 2008 - variety of sources or concerns TEAMSTEPPS 05.2Mod 1 05.2 Page 33Page 33 RRS RRS Activation Communication … STABILIZATIONSTABILIZATION Tools/Strategies: Leadership BriefBrief HuddleHuddle Tools/Strategies: Communication … & Stabilization CUS Words TEAMSTEPPS 05.2Mod 1 05.2 Page 38Page 38 RRS Patient Disposition Communication … performance and assess data for process improvement EVALUATIONEVALUATION Leadership, Sensemaking & Communication … by not clearly receiving all of the relevant patient information during the first physician-nurse communication

1339. TeamSTEPPS for Learners
      pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-april2013.pptx
      January 01, 2013 - AACP, ADEA, AACOM, AAMC, and ASPH 4 domains: Values/ethics Roles/responsibilities Interprofessional communication … students Medicine and Nursing Objectives Recognize the effect of medical error and the importance of communication … and teamwork in preventing errors Recall teamwork and communication strategies Recognize team skills … Interventions to improve teamwork and communication among healthcare staff.

1340. 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook_execsummary.pdf
      January 01, 2017 - HIGHEST SCORING MEASURES Provider Communication 85% of patients reported that providers always