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121. Strategy 2: Communicating to Improve Quality | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
     December 01, 2017 - Communication between the patient, family, and clinicians is a critical component of high-quality, safe … Strategy 2: The Communicating to Improve Quality strategy and its tools help facilitate this communication … [   Microsoft Word version - 1.4 MB ;   PDF version - 81.85 KB ] Communication Competencies … [   Microsoft Word version - 558.84 KB ;   PDF version - 345.13 KB ] Communication Training … – PowerPoint presentation for communication training that can be co-led by a physician, nurse, and patient

122. Shadowing (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
     August 08, 2012 - The shadower will observe oral and written communication practices and problems and the effect they have … Purpose of tool: This tool offers a structured approach to identify, and then improve, communication, … Review your list of observed communication and teamwork problems. … Discuss with the provider you shadowed what you believe may reduce communication errors and teamwork … What suggestions do you have for improving teamwork and communication?

123. Mod5-Disclosure-Checklist (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
     April 01, 2016 - individuals who are conducting initial or followup disclosure conversations, including key disclosure communication … Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete 3 Part II - Disclosure Communication Get Ready ■ Review the event … Discuss what went well and what could be done going forward to enhance communication.

124. Monitoring for Perinatal Safety: Electronic Fetal Monitoring: Facilitator Guide | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/safe-electronic-fac-guide.html
     July 01, 2023 - These scenarios reinforce teamwork and communication related to the following: Situational awareness … Communication with rapid responders. Communication with patient/family. … Use of transition communication techniques to ensure a shared mental model of plan of care and perceived … Whether standard NICHD terminology is consistently used for interpretation and communication of EFM findings … Staff training/communication. Simulation.

125. TeamSTEPPS® 2.0 Leadership Briefing | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/teamstepps/about-teamstepps/leadershipbriefing.html
     April 01, 2017 - SBAR: a shared mental model for improving communication between clinicians. … Improving communication in the ICU using daily goals. J Crit Care 2003 Jun;18(2):71-5. … Bridging the communication gap in the operating room with medical team training. … Use concise, structured communication techniques. Adapt readily to changing situations. … Top of Page Slide 19: Importance of Communication Communication failure has been identified as

126. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/teamstepps/instructor/scenarios/labordel.html
     March 01, 2014 - Skills Needed Communication. Mutual support. … Effective teams employ several standards of effective communication that are known to prevent communication … Communication. … Skills Needed Communication. … Communication.

127. TeamSTEPPS Fundamentals Course: Module 7. Summary | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module7/igsummary.html
     March 01, 2014 - Communication facilitates teamwork by enabling team members to effectively relay relevant information … Leadership facilitates teamwork through leaders' effective communication with their team members to … It is moderated by communication and modeled by team leaders. … You have learned communication tools, such as SBAR, handoffs, and call-outs. … Assign one teamwork skill (communication, leadership, situation monitoring, or mutual support) per group

128. Labor and Delivery Unit Safety: Slide Presentation | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldu-safety-slides.html
     July 01, 2023 - Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Staff training/communication. Simulation.

129. Patient and Family Engagement | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
     September 01, 2013 - Effective Patient and Family Communication Slide 13. … The Importance of Effective Communication Slide 14. … The Link Between Communication and Patient Safety 1 Slide 15. Communication Tips 1 Slide 16. … The Importance of Effective Communication Say: Communication among CUSP team members and patient … The Link Between Communication and Patient Safety 1 Say: Effective communication and collaboration

130. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
     January 01, 2023 - Communication with Parent B-1 Table B-2. Communication with Child B-2 Table B-3. … with Parent Communication Between You and Your Child’s Nurses 84% Communication Between You and Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 83% 79% 84% Communication … with Parent Communication Between You and Your Child’s Nurses 82% 83% 85% 86% 86% 84% Communication … Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication

131. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module6/slmutualsupp.html
     July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Moderated by the communication of information.  … Information Sharing  Hierarchy  Defensiveness  Conventional Thinking  Complacency  Varying Communication … Coworkers  Distractions  Fatigue  Workload  Misinterpretation of Cues  Lack of Role Clarity Communication

132. Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/reports/engage/strategies.html
     April 01, 2018 - Improves visit efficiency and safety and promotes effective communication. … Warm Handoff Plus : Promotes collaborative communication, engaging the patient as part of the team. … Supports handoff within the practice to reduce communication drops during transitions.

133. TeamSTEPPS Diagnosis Improvement Course | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/teamstepps-program/diagnosis-improvement/index.html
     February 01, 2024 - TeamSTEPPS ® is an evidence-based program built on a framework composed of four teachable, learnable skills—communication … to help the course facilitator develop and deploy a customized plan to train staff in teamwork and communication … to help the course facilitator plan and implement a customized plan to train staff in teamwork and communication … this assessment can be used to organize training, identify modules on which to focus, and highlight communication … Module 3: Communication (PowerPoint, 3 MB); Module 3 Facilitator's Notes  (PDF, 2 MB).

134. TeamSTEPPS for Code Blue Teams: Piloting SBAR & CUS for Interprofessional Team Education
     pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-april2015.pptx
     January 01, 2015 - Bleed Status Asthmaticus Sepsis Dual patient triage scenario Debriefing after each case Teamwork and communication … ‹#› 18 Identifying Areas for Improvement Four Items Identified Issue Intervention Effective Communication … 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® TeamSTEPPS for Code Blue Teams Slide ‹#› 20 SBAR Poor communication … noted during nurse-to-primary MD communication and during primary MD-to-Code Blue Team communication … Communication, particularly orders, often not clearly directed Closed-Loop Communication TEAMSTEPPS

135. Monitoring for Perinatal Safety: Electronic Fetal Monitoring: Slide Presentation | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/safe-electronic-slides.html
     July 01, 2023 - Poor communication related to EFM findings. … Communication with rapid responders. Communication with patient/family. … Use SBAR, callouts, huddles, and closed-loop communication techniques. … Communication is continuous, valued, and expected. … Staff training/communication. Simulation.

136. Mod01-Grand-Rounds-Slides (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/grandrounds/mod01-grand-rounds-slides.pdf
     April 01, 2016 - Say: This presentation will introduce you to Communication and Optimal Resolution, or the CANDOR process … It is important to remember what patients want in our communication with them: 1. … Slide 27 Say: Communication is at the heart of the CANDOR process. … the art of communication and have received communication training. … ■ Conduct communication training for your selected CANDOR Communication Leads.

137. PowerPoint Presentation
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module1/grand-rounds-presentation-slides.pptx
     January 01, 2014 - PowerPoint Presentation Communication and Optimal Resolution (CANDOR): Grand Rounds Presentation Presenter … Module 1 Communication is at the heart of the CANDOR process. … the art of communication and have received communication training. … Communication with the caregivers involved in the event needs to be supportive and ongoing. 28 Communication … Conduct communication training for your selected CANDOR Communication Leads.

138. Safe Medication Administration: Slide Presentation | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/medication/safe-medication-slides.html
     July 01, 2023 - Communication with rapid responders. Communication with patient/family. … Communication is continuous, valued, and expected. … Communication with rapid responders. Communication with patient/family. … Use SBAR and closed-loop communication techniques. … Staff training/communication. Simulation.

139. TeamSTEPPS® in Primary Care and Outpatient Settings
     pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-nov2014.pptx
     January 01, 2014 - and Coordination TeamSTEPPS in the Outpatient Setting: Communication and Coordination Colposcopy … project TeamSTEPPS in the Outpatient Setting: Communication and Coordination Colposcopy project … Monitoring and Communication The team created a protocol to have the MA cross- monitor (SM) the log … --C) Handoff (COMMUNICATION--C) Task Assistance (SITUATION MONITORING--SM) OB Scheduling Tool … ) Handoff (COMMUNICATION) Task Assistance (MUTUAL SUPPORT) Process steps Assuring that form was

140. Grantee Final Reports: Patient Safety | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/research/findings/final-reports/index.html
     June 01, 2023 - (13) 2004 (7) 2003 (1) Grantee Report Topics Medication Safety (73) Communication … Grant Number: R18 HS 25649 Topic(s): Communication and Teamwork Publication Date: January 2023 … Grant Number: R03 HS 027493-01A1 Topic(s): Communication and Teamwork Publication Date: December 2022 … Grant Number: R03 HS 026069 Topic(s): Communication and Teamwork, Pediatrics Publication Date: May … Grant Number: R01 HS 024914 Topic(s): Communication and Teamwork Publication Date: August 2020