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  1. pbrn.ahrq.gov/nursing-home/learning-modules/index.html
    March 01, 2023 - home teams recognize and manage stress, work together to tackle common challenges, and practice open communication … offers ideas to help boost morale, build trust, create a positive work environment, and practice open communication
  2. pbrn.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
    May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … In verbal communication, "CUS" and other signal phrases have a similar effect.
  3. pbrn.ahrq.gov/teamstepps/instructor/index.html
    August 01, 2022 - developed TeamSTEPPS ® , a teamwork system that offers a powerful solution to improving collaboration and communication … Patient safety experts agree that communication and other teamwork skills are essential to the delivery
  4. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/implguide_0.pdf
    March 01, 2006 - Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … communication with this group. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Step 8: Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … o Develop a communication plan for each identified group including your goals for communication, who
  5. pbrn.ahrq.gov/patient-safety/resources/learning-lab/transdisciplinary-learning-long-desc.html
    June 01, 2020 - Automated, web-based solution for bidirectional EHR-infusion pump communication . … Internal Communication. PSLL CONNECT Newsletter: Issue 6. AHRQ, Rockville, MD, 2019. … Griffiths SM, et al, Automated, web-based solution for bidirectional EHR infusion pump communication
  6. pbrn.ahrq.gov/diagnostic-safety/tools/engaging-patients-improve.html
    July 01, 2022 - Research suggests that communication breakdowns during the patient-provider encounter are a leading contributor … To promote enhanced communication and information sharing within the patient-provider encounter, the … When paired together, these strategies enhance communication and information sharing within the patient-provider
  7. pbrn.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/how-to-use.html
    July 01, 2023 - Toolkit for Improving Perinatal Safety The Toolkit consists of three pillars— Teamwork and Communication … Users unfamiliar with CUSP might want to start with the module Teamwork and Communication for Perinatal
  8. Coordination (pdf file)

    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - When one thinks about communication, both communication between patients and providers as well as communication … And you know, again, here’s the link between care coordination and communication. … And we tend to think about communication as, oh, it’s the communication between the patients and the … clinician or the practice, but first there needs to be really good communication and accountability … that’s really, really important – establishing those mechanisms for internal team communication and
  9. pbrn.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf
    June 21, 2021 - A health IT-supported system facilitates this feedback and additional two-way communication that may … Overcoming barriers to feedback using health IT Health IT facilitates communication among clinicians … For instance, direct communication between clinicians prompted by feedback reports can be tracked and … Workflow and communication What are the tasks to be accomplished to generate feedback? … Follow-Up actions on electronic referral communication in a Multispecialty outpatient setting.
  10. pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
    June 19, 2018 - Communication Openness (Never, Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t … Communication About Prescriptions Across Shifts (Never, Rarely, Sometimes, Most of the time, Always … Communication About Mistakes (Never, Rarely, Sometimes, Most of the time, Always, Does Not Apply or … Communication Openness 5. Patient Counseling 6. Staffing, Work Pressure, and Pace 7. … Communication About Prescriptions Across Shifts 8. Communication About Mistakes 9.
  11. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/CombatCare.pdf
    March 18, 2014 - Communication: Offer information. … Communication: Offer information. … Communication: Offer and seek information. … Communication: Offer and seek information. … Communication. Situation awareness.
  12. pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
    March 20, 2017 - Topic: Communication with Parent • Communication between you and your child’s nurses (composite of … 3 items) • Communication between you and your child’s doctors (composite of 3 items) • Communication … Topic: Communication with Parent Communication Between You and Your Child’s Nurses The survey asked … Patient Experience Measures from the CAHPS Child Hospital Survey Document No. 909 Page 6 Communication … with Parent Topic: Communication with Child Topic: Attention to Safety and Comfort Topic: Hospital
  13. pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
    March 01, 2023 - surveys of ambulatory care, with an emphasis on the three core survey domains of access to health care, communication … , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication
  14. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.docx
    January 01, 2012 - strategies contributed to significant increases in CAHPS Hospital Survey scores in the domains of communication … with nurses, communication with doctors, pain management, and staff responsiveness.15 Better patient … outcomes Engaging patients and families through improved communication and other practices also has … Advancing effective communication, cultural competence, and patient- and family-centered care: A roadmap … Which facets of communication have strong effects on outcome: a meta-analysis.
  15. pbrn.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/healthited-issuebrief.pdf
    February 01, 2021 - Another study investigated the use of an app to facilitate communication about diagnostic testing in … These and similar nontraditional approaches may enhance patient engagement and communication during … Diagnostic processes that are specifically ready for intervention include timely communication of test … Practice improvement, part II: update on patient communication technologies. … Development of an app to facilitate communication and shared decision-making with parents of febrile
  16. pbrn.ahrq.gov/policy/electronic/plain-writing/index.html
    March 01, 2021 - Language at AHRQ The Plain Writing Act of 2010 requires federal agencies to write clear Government communication … The Act requires federal agencies to write "clear Government communication that the public can understand
  17. pbrn.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
    June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication
  18. pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/sbar-inpatient-guide.pdf
    August 31, 2023 - Medical Unit Video Objective To demonstrate each step of SBAR and emphasize the importance of standard communication … acronym (Situation-Background-Assessment-Recommendations) and shows an example of standard handoff communication
  19. pbrn.ahrq.gov/health-literacy/professional-training/shared-decision/tools/index.html
    February 01, 2021 - Communication Tools for Shared Decisionmaking Tool 3: Overcoming Communication Barriers With Your Patients … Care Providers ( PDF , 3.61 MB) This is a quick reference handout that offers tips for overcoming communication
  20. pbrn.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apa.html
    August 01, 2022 - There was a breakdown in communication, and she wasn't told when a different concentration had been ordered … If the person stopped after the 3rd why, one might conclude that the root cause was a breakdown in communication

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