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161. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/health-literacy/publications/ten-attributes.html
     January 01, 2024 - Health literacy leaders: make it clear that effective communication is a priority across all levels of … Informed Choice: Training Modules for Health Care Leaders and Professionals Strategies To Improve Communication … Health literate organizations simplify all communication to the greatest extent possible and verify comprehension … Effective spoken communication between patient and families and healthcare professionals and staff is … for Health Care Professionals Care Transitions From Hospital to Home: IDEAL Discharge Planning Communication

162. Engineering High Reliability Learning Lab (EHRLL) | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/patient-safety/resources/learning-lab/ehrll-long-desc.html
     April 01, 2022 - learning lab was to enhance capacity for innovation and develop highly reliable systems that address communication … Reliable communication and coordination systems between primary and home health care providers for patients … [Internal Communication]: AHRQ. p. 1-9. Atkinson MK, et al. … [Internal Communication]: AHRQ. p. 1-9. Berry JG, et al.

163. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
     January 01, 2022 - Ambulatory Surgery Center 2015 14 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Communication … About Error • Communication Openness • Organizational Learning—Continuous improvement • Overall Rating … the use of health IT affects patient safety, including: EHR system training, support and communication … Supplemental Items • For medical offices ► Focus on the diagnostic process, accurate diagnoses, and communication

164. Facilitator’s Implementation Roadmap: TeamSTEPPS® Diagnosis Improvement (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dxsafety-facilitator-roadmap.pdf
     February 01, 2022 - implement a customized plan to prepare, onboard, evaluate, and support staff in building teamwork and communication … this assessment can be used to organize training, identify modules on which to focus, and highlight communication … Core learning modules: ■ Module 1: Introduction ■ Module 2: Diagnostic Team Structure ■ Module 3: Communication … Diagnosis can be used periodically to re-evaluate your team’s progress against the key TeamSTEPPS® communication

165. Health Literacy Universal Precautions Toolkit, 3rd Edition | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/health-literacy/improve/precautions/toolkit.html
     February 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear Communication … Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Create a Health Literacy Improvement Plan: Tool #2     Raise Awareness: Tool #3 Tools to Improve Spoken Communication … Differences: Tool #9     Consider Culture, Customs, and Beliefs: Tool #10 Tools to Improve Written Communication

166. CAHPS Child Hospital Survey | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
     February 01, 2024 - The measures are listed below, organized by topic: Communication with Parent Communication between … you and your child’s nurses (composite measure) Communication between you and your child’s doctors … (composite measure) Communication about your child’s medicines (composite measure) Keeping you informed … measure) Keeping you informed about your child’s care in the Emergency Room (single-item measure) Communication

167. Monitoring for Perinatal Safety: Electronic Fetal Monitoring (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring_facguide.pdf
     May 01, 2017 - correctly interpret EFM strips; intra- and inter-observer variability in EFM interpretation; poor communication … These scenarios reinforce teamwork and communication related to the following: • Situational awareness … with rapid responders • Communication with patient/family • Use of briefings, huddles, and debriefings … • Use of transition communication techniques to ensure a shared mental model of plan of care and perceived … • Whether standard NICHD terminology is consistently used for interpretation and communication of EFM

168. TeamSTEPPS 3.0 Curriculum Materials | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/teamstepps-program/curriculum/index.html
     February 01, 2024 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … are related to specific audiences, settings, or situations: Introduction to Curriculum Module 1: Communication

169. Labor and Delivery Unit Safety (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety_facguide.pdf
     May 01, 2017 - This scenario reinforces teamwork and communication related to— • situational awareness, • ability … to get additional help quickly, • use of cognitive aids, such as checklists, • communication with … This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … TeamSTEPPS® teamwork training offers several useful communication techniques. … with the patient and family o Investigation o Ongoing communication with the patient and family

170. Diagnostic Safety Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
     March 01, 2024 - extent to which their organization's culture supports the diagnostic process, accurate diagnoses, and communication … Provider and Staff Communication Around Diagnosis (5 items).

171. Dailygoals (doc file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/dailygoals.docx
     January 01, 2003 - Daily Goals Checklist Problem statement: Clear communication among health care providers is paramount … Communication failures lead to patient harm, increased length of stay, provider dissatisfaction, and … Effective communication is particularly important in the unit if complicated care plans are to be effectively … Purpose of tool: This tool improves communication among care team and family members regarding the patient … Improving Communication in the ISU Using Daily Goals. J Crit Care 2003; 18(2):71–75.

172. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety
     pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety.pptx
     May 01, 2017 - Care provider clearly states the concern for shoulder dystocia Communication to others for assistance … This scenario reinforces teamwork and communication related to— situational awareness, ability to get … , communication with patient/family, and use of briefings, huddles, and debriefings. … additional help quickly, use of cognitive aids, communication with rapid responders, communication with … Use SBAR, callouts, huddles, and closed- loop communication techniques.

173. Sign Up for TeamSTEPPS Training | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/teamstepps-program/training/index.html
     March 01, 2024 - These trainings will prepare participants to improve team communication, manage challenges more collaboratively … TeamSTEPPS 3.0 Course This training is designed to help healthcare teams strengthen teamwork and communication … Each of the four modules in the curriculum focuses on one essential skill of the TeamSTEPPS framework—communication … Facilitators will guide participants through the curriculum and participants will explore how improved communication

174. Resources | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/questions/resources/index.html
     November 01, 2020 - Glossary News Articles Research on Patient-Clinician Communication … Shareable Resources Medical Journal Print Ad (with PDF ) Discover ways to encourage two-way communication … Research on Patient-Clinician Communication A bibliography of articles published in peer-reviewed journals

175. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Electronic Fetal Monitoring
     pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring.pptx
     May 01, 2017 - interpreting EFM; High intra-observer and inter-observer variability in the interpretation of EFM; Poor communication … A unit culture of safety and teamwork may improve communication of EFM findings and reduce fear of conflict … These scenarios reinforce teamwork and communication related to— Situational awareness; Ability to get … with rapid responders; Communication with patient/family; and Use of briefings, huddles, and debriefings … Communication is continuous, valued, and expected.

176. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
     March 01, 2019 - Comprehensive Unit-Based Safety Program (CUSP) "Implement Teamwork and Communication" Module : Includes … Mutual support is moderated by communication, which influences the delivery and ultimate effectiveness … Style of communication: Personal style can have a significant influence on support actions taken by … Close the loop on task communication—ensure the task was completed correctly. … In verbal communication, "CUS" and other signal phrases have a similar effect.

177. Defining Diagnostic Error: A Scoping Review to Assess the Impact of the National Academies’ Report Improving Diagnosis in Health Care (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/topics/defining-diagnostic-error-a-scoping-review.pdf
     April 27, 2022 - None of the studies in this category focused on the concept of communication to patient. … Patient reports of diagnostic error Timeliness, accuracy, communication Aoki and Watanuki27 … Secondary analysis of patient reports of adverse Timeliness, accuracy, communication events ( … Patient- physician communication has been well studied,38 including how communication contributes to … Effective doctor-patient communication: an updated examination.

178. Integration of TeamSTEPPS Into Clinical Practice Using Non-traditional Methodologies (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-november2016.pdf
     January 01, 2016 - 05.2Mod 1 05.2 Page 13 TeamSTEPPS® Slide 13 Non-traditional Methodologies T Puzzle Teamwork Communication … 05.2 Page 14 TeamSTEPPS® Slide 14 Non-traditional Methodologies Egg Transport Mutual Support Communication … 1 05.2 Page 15 TeamSTEPPS® Slide 15 Non-traditional Methodologies Human Knot Mutual Support Communication … Page 16 TeamSTEPPS® Slide 16 Non-traditional Methodologies Skipping Rope Teamwork Leadership Communication … Non-traditional Methodologies Essential Tools for Integration and Implementation  Teamwork  Communication

179. Follow Up with Patients: Tool 6 | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/health-literacy/improve/precautions/tool6.html
     February 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear Communication … Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Who follows up depends on the purpose of the communication. … Do not rely solely on electronic communication. Patients may not check their devices regularly. 

180. Lab Results Letter | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/health-literacy/improve/precautions/tool11f.html
     March 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear Communication … Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back