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81. Welcome Guide for New TeamSTEPPS Trainers | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/teamstepps-program/welcome-guides/new-trainers.html
    July 01, 2023 - It is guided by emerging research related to teams, team performance, communication, and adult learning … The curriculum also considers additional communication and patient engagement methods, such as patient … The curriculum includes exercises and examples that incorporate newer communication technologies and … can be tried out to directly experience how they affect communication with others. … The TeamSTEPPS 3.0 curriculum is organized into four modules: Module 1: Communication .

82. Educational Bundles | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/hai/quality/tools/cauti-ltc/education-bundles.html
    February 01, 2019 - Communication and Teamwork Communication Strategies Describes how barriers to effective communication … impact the safety culture in an LTC facility, and provides TeamSTEPPS© tools and strategies to improve communication … An activity, including a role play, is included to practice communication skills surrounding urine culturing … prescribe antibiotics, explains why and how to document signs and symptoms, and describes how to use communication … A case study and key accompany these materials to enhance knowledge and communication of the harms of

83. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
    January 01, 2022 - Ambulatory Surgery Center 2015 14 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Communication … About Error • Communication Openness • Organizational Learning—Continuous improvement • Overall Rating … the use of health IT affects patient safety, including: EHR system training, support and communication … Supplemental Items • For medical offices ► Focus on the diagnostic process, accurate diagnoses, and communication

84. Facilitator’s Implementation Roadmap: TeamSTEPPS® Diagnosis Improvement (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dxsafety-facilitator-roadmap.pdf
    February 01, 2022 - implement a customized plan to prepare, onboard, evaluate, and support staff in building teamwork and communication … this assessment can be used to organize training, identify modules on which to focus, and highlight communication … Core learning modules: ■ Module 1: Introduction ■ Module 2: Diagnostic Team Structure ■ Module 3: Communication … Diagnosis can be used periodically to re-evaluate your team’s progress against the key TeamSTEPPS® communication

85. Monitoring for Perinatal Safety: Electronic Fetal Monitoring (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring_facguide.pdf
    May 01, 2017 - correctly interpret EFM strips; intra- and inter-observer variability in EFM interpretation; poor communication … These scenarios reinforce teamwork and communication related to the following: • Situational awareness … with rapid responders • Communication with patient/family • Use of briefings, huddles, and debriefings … • Use of transition communication techniques to ensure a shared mental model of plan of care and perceived … • Whether standard NICHD terminology is consistently used for interpretation and communication of EFM

86. Labor and Delivery Unit Safety (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety_facguide.pdf
    May 01, 2017 - This scenario reinforces teamwork and communication related to— • situational awareness, • ability … to get additional help quickly, • use of cognitive aids, such as checklists, • communication with … This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … TeamSTEPPS® teamwork training offers several useful communication techniques. … with the patient and family o Investigation o Ongoing communication with the patient and family

87. Raise Awareness: Tool 3 | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/health-literacy/improve/precautions/tool3.html
    February 01, 2024 - Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … ) offers free continuing education credit for online health literacy training such as, "Effective Communication … students, residents, or fellows, be sure to emphasize during their training that they are learning communication … Consider sending out "Health Literacy Weekly Reminders" to staff and clinicians with communication tips … Post the Strategies for Key Communication posters ( Tool 4: Communicate Clearly ) to help staff remember

88. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety.pptx
    May 01, 2017 - Care provider clearly states the concern for shoulder dystocia Communication to others for assistance … This scenario reinforces teamwork and communication related to— situational awareness, ability to get … , communication with patient/family, and use of briefings, huddles, and debriefings. … additional help quickly, use of cognitive aids, communication with rapid responders, communication with … Use SBAR, callouts, huddles, and closed- loop communication techniques.

89. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - CAHPS data are used to understand patients’ experiences with provider communication and assess the need … Based on a trend analysis, Kaiser Permanente identified the CAHPS “medication communication” composite … As a result of these efforts, Kaiser Permanente’s scores for the HCAHPS medication communication composite … Efrain Talamantes, Chief Operating Officer, AltaMed Health Services Topic: Improving physician communication … The results showed that coaching improved providers’ overall provider rating and CAHPS communication

90. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Electronic Fetal Monitoring
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/e-fetal-monitoring.pptx
    May 01, 2017 - interpreting EFM; High intra-observer and inter-observer variability in the interpretation of EFM; Poor communication … A unit culture of safety and teamwork may improve communication of EFM findings and reduce fear of conflict … These scenarios reinforce teamwork and communication related to— Situational awareness; Ability to get … with rapid responders; Communication with patient/family; and Use of briefings, huddles, and debriefings … Communication is continuous, valued, and expected.

91. Defining Diagnostic Error: A Scoping Review to Assess the Impact of the National Academies’ Report Improving Diagnosis in Health Care (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/topics/defining-diagnostic-error-a-scoping-review.pdf
    April 27, 2022 - None of the studies in this category focused on the concept of communication to patient. … Patient reports of diagnostic error Timeliness, accuracy, communication Aoki and Watanuki27 … Secondary analysis of patient reports of adverse Timeliness, accuracy, communication events ( … Patient- physician communication has been well studied,38 including how communication contributes to … Effective doctor-patient communication: an updated examination.

92. AHRQ's Making Informed Consent an Informed Choice: Training Modules for Health Care Leaders and Professionals | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/health-literacy/professional-training/informed-choice.html
    May 01, 2023 - AHRQ has developed two interactive training modules that teach clear, comprehensive, engaging communication … How to remove communication barriers. The importance of establishing efficient workflows. … Health care professionals who take the 1.5 hour module will learn: Clear communication strategies,

93. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety Umbilical Cord Prolapse (doc file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
    May 01, 2017 - This scenario reinforces teamwork and communication related to— · situational awareness, · ability to … · Use SBAR, callouts, huddles, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and perceived … This includes communication between primary team and rapid responders, or between rapid responders and … family · Investigation · Ongoing communication with the patient and family · Apology and remediation

94. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/health-literacy/publications/ten-attributes.html
    January 01, 2024 - Health literacy leaders: make it clear that effective communication is a priority across all levels of … Informed Choice: Training Modules for Health Care Leaders and Professionals Strategies To Improve Communication … Health literate organizations simplify all communication to the greatest extent possible and verify comprehension … Effective spoken communication between patient and families and healthcare professionals and staff is … for Health Care Professionals Care Transitions From Hospital to Home: IDEAL Discharge Planning Communication

95. Core CUSP Toolkit | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/hai/cusp/modules/index.html
    August 01, 2019 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork and Communication The Implement Teamwork and Communication module of the CUSP … Toolkit will help you to identify barriers to communication. … summarizes the concepts and activities of the other six modules in the CUSP Toolkit, including TeamSTEPPS ® communication

96. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Electronic Fetal Monitoring (doc file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/tool_safe-e-fetal-monitoring.docx
    May 01, 2017 - These scenarios reinforce teamwork and communication related to— · situational awareness; · ability to … Use SBAR, callouts, huddles, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and perceived … This may include the following: · Prompt, compassionate, and honest communication with the patient and … family · Investigation · Ongoing communication with the patient and family · Apology and remediation

97. Rapidresponse Facguide (doc file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.docx
    May 01, 2017 - Through simulation, one can reinforce teamwork and communication related to the following: Situational … This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … Communication is continuous, valued, and expected. … Communication with the patient and family during a rapid response, including assigning a staff member … with the patient and family Investigation Ongoing communication with the patient and family Apology

98. AHRQ Safety Program for Perinatal Care: Safe Medication Administration
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/safemedication.pptx
    May 01, 2017 - This scenario reinforces teamwork and communication related to— situational awareness parameters for … with rapid responders communication with patient/family 12 AHRQ Safety Program for Perinatal Care … These scenarios reinforce teamwork and communication related to the following: situational awareness … Use SBAR and closed-loop communication techniques. … Add additional items under patient/caregiver teaching and communication.

99. TeamSTEPPS Speciality Scenarios, Labor & Delivery (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/labordel.pdf
    March 18, 2014 - Communication. … Communication. … Skills Needed  Communication. … Communication. … Communication.

100. Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare (pdf file)
     patientregistry.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
     March 11, 2022 - strategies, Be The Expert On You and 60 Seconds To Improve Diagnostic Safety, that, used together, enhance communication … VA • The External Peer Review Program is being used to determine the quality of test results communication … o The aim is to accelerate the improvement of test result communication in the VA. … forthcoming electronic health record (EHR) implementation, including test result reporting and clinician communication