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2101. Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | Agency for Healthcare Research and Quality
      patientregistry.ahrq.gov/patient-safety/reports/engage/choosing.html
      April 01, 2018 - This strategy can help improve communication between team members and with the patient and family.

2102. Small-Conf Impact Final Report (doc file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/small-conf_impact_final_report.docx
      January 01, 2011 - 9:00-10:00 AM How to Manage a Population of Practices: Organizational Structures, Data Needs, and Communication … Issues Discussion of organizational issues, data collection/analysis/management systems, and communication … Education Centers Major role in many/most states Health Systems Purchaser Data Management and Communication … registries Resource repositories Toolkit(s) Links Catalogues of best indigenous practices Communication

2103. How To Manage Change
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module2/module2_managingchange_slides.pptx
      November 20, 2014 - What are the ground rules for managing meeting time and communication?

2104. Strategy 4: IDEA Discharge Planning (Tool 4)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
      April 01, 2011 - Better communication, realized through patient and family engagement, has a direct impact on patient … For example, one study found that more than 70 percent of adverse events are caused by breakdowns in communication … In a review of the literature, Roter found that patient-centered care, realized through effective communication … Which facets of communication have strong effects on outcome: a meta-analysis. … says just as much as verbal communication 28 Strategy 4: IDEAL Discharge Planning (Tool 4) As we work

2105. TeamSTEPPS Specialty Scenarios: Neonatal ICU (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/neonatalicu.pdf
      March 19, 2014 - Communication.

2106. The Role of the Nurse Manager | Agency for Healthcare Research and Quality
      patientregistry.ahrq.gov/hai/cusp/modules/nursing/index.html
      July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication

2107. Spread | Agency for Healthcare Research and Quality
      patientregistry.ahrq.gov/hai/cusp/modules/spread/index.html
      July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication

2108. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
      October 01, 2018 - We also get substance in the domains of the composite measures, communication, office staff, care coordination … So we have the same composites of access to care, provider communication, care coordination and office … And you can see how much more the five-question protocol is generating, vis a vis communication with … So here the second sentence, I have never received a call to know the results is about communication … , but the poor communication matters to the patient in a particular context.

2109. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
      September 01, 2019 - About Error Feedback and Communication About Error 68% 65% 3% Major wording change We are informed … Openness Communication Openness 76% 63% 13% No wording change In this unit, staff speak up if they … Can Expect When Comparing HSOPS 2.0 and HSOPS 1.0 Type of Change HSOPS 2.0 HSOPS 1.0 Communication … About Error Feedback and Communication About Error 68% 65% 3% +/- 2% [1% - 5%] Major wording … Openness Communication Openness 76% 63% 13% +/- 3% [10% to 16%] No wording change In this unit

2110. A3 Combo Selfassessment (doc file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.docx
      June 27, 2014 - . |_| |_| |_| · We have open communication among providers, staff, patients, and caregivers about … shared sense of purpose to decrease mortality and reduce complications. |_| |_| |_| · We have open communication

2111. Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
      January 28, 2011 - Regular communication with leadership, clinicians, and staff is important to help them understand the … Communication tips The following tips can help all members of committees and workgroups, including … In addition, during committee meetings, be mindful how communication style and language used can either … We do this by working in active partnership with our health care providers to: Strengthen communication … Personal communication via email; May 4, 2010. 5. Jeppson E, Thomas J.

2112. TeamSTEPPS 2.0 Module 9: Coaching Workshop
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
      April 10, 2006 - These competencies are organized into four clusters: communication, performance improvement, relationship … We will also be referencing a handout that defines the competencies. 18 Coaching Competency: Communication … There are three specific areas of coaching competency related to communication. … The second communication area is providing feedback. … The third communication area is listening for understanding.

2113. Monitoring Progress for Sustainable Improvement (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/e1_combo_monitorprogress.pdf
      June 05, 2016 - Monitoring Progress for Sustainable Improvement Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety Monitoring Progress for Sustainable Impro…

2114. 2019 Hospital Survey Pilot Test Results Part I (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-results-parti.pdf
      September 01, 2019 - Patient Safety Culture Composite Measures Definition: The extent to which… Number of Items Communication … informed when errors occur, discuss ways to prevent errors, and are informed when changes are made. 3 Communication … Frequency Scale (Always, Most of the time, Sometimes, Rarely, Never, Does not apply or Don’t know) Communication … √ Communication Openness No Checkmark. √ Handoffs and Information Exchange √ No Checkmark.

2115. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part I: Main Report (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
      June 01, 2022 - HSOPS 1.0 HSOPS 2.0 Number of HSOPS 1.0 Survey Items Number of HSOPS 2.0 Survey Items Communication … Openness Communication Openness 3 4 Feedback and Communication About Error Communication About Error

2116. 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
      January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2018 Health Plan Survey Database Results Executive Summary This overview of results summarizes how health plan enrollees across all populations rate their health plan based on the 218 Consumer Assessment of Healthcare Providers and Systems…

2117. Getting Ready for Change Self-Assessment (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.pdf
      May 12, 2016 - • We have open communication among providers, staff, patients, and caregivers about quality … • We have open communication among providers, staff, patients, and caregivers about our work

2118. Module 3: Best Practices in Pressure Injury Prevention (doc file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module3/module3_pu-bestpractices.docx
      June 12, 2018 - Communication among nursing assistants, nurses, and managers is critical to success. … Consider using Tool 3C: Pressure Ulcer Identification Pocket Pad (shown on the next slide) for communication … Care plans focus on the specific dimensions that place patients at greatest risk. · It facilitates communication … This type of risk communication did not adequately tell staff about the most at-risk areas of the Braden

2119. 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook Infographic (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
      January 01, 2022 - 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook Infographic 2022 Health Plan Survey Database This overview of results summarizes how Medicaid and Children's Health Insurance Program (CHIP) health plan enrollees assess their health plan based on the 2022 Consumer Assessment of Healthcare Providers…

2120. Module 2: How To Manage Change (doc file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_fall-prevention.docx
      August 24, 2017 - What are the ground rules for managing meeting time and communication?