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2001. Module 2: How To Manage Change (doc file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module2/module2_managingchange.docx
      August 31, 2017 - What are the ground rules for managing meeting time and communication? … The Implementation Team should also consider what ongoing communication and reporting are needed and

2002. The Role of the Nurse Manager | Agency for Healthcare Research and Quality
      patientregistry.ahrq.gov/hai/cusp/modules/nursing/index.html
      July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication

2003. Spread | Agency for Healthcare Research and Quality
      patientregistry.ahrq.gov/hai/cusp/modules/spread/index.html
      July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication

2004. Learn about CUSP | Agency for Healthcare Research and Quality
      patientregistry.ahrq.gov/hai/cusp/modules/learn/index.html
      July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication

2005. Australian Chiropractic Research Network | Agency for Healthcare Research and Quality
      patientregistry.ahrq.gov/ncepcr/communities/pbrn/registry/australian-chiropractic-research-network.html
      September 02, 2015 - Australian Chiropractic Research Network (ACORN) is dedicated to: * Facilitating closer engagement and communication

2006. Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | Agency for Healthcare Research and Quality
      patientregistry.ahrq.gov/patient-safety/reports/engage/choosing.html
      April 01, 2018 - This strategy can help improve communication between team members and with the patient and family.

2007. CAHPS 2023 Health Plan Survey Database Summary Results (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
      January 01, 2023 - CAHPS 2023 Health Plan Survey Database Summary Results 2023 Health Plan Survey Database Summary Results This overview of results summarizes how Medicaid and Children's Health Insurance Program (CHIP) health plan respondents assess their health plan based on the 2023 Consumer Assessment of Healthcare Providers a…

2008. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
      September 01, 2019 - About Error Feedback and Communication About Error 68% 65% 3% Major wording change We are informed … Openness Communication Openness 76% 63% 13% No wording change In this unit, staff speak up if they … Can Expect When Comparing HSOPS 2.0 and HSOPS 1.0 Type of Change HSOPS 2.0 HSOPS 1.0 Communication … About Error Feedback and Communication About Error 68% 65% 3% +/- 2% [1% - 5%] Major wording … Openness Communication Openness 76% 63% 13% +/- 3% [10% to 16%] No wording change In this unit

2009. How To Manage Change
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module2/module2_managingchange_slides.pptx
      November 20, 2014 - What are the ground rules for managing meeting time and communication?

2010. TeamSTEPPS Specialty Scenarios: Neonatal ICU (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/neonatalicu.pdf
      March 19, 2014 - Communication.

2011. A3 Combo Selfassessment (doc file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.docx
      June 27, 2014 - . |_| |_| |_| · We have open communication among providers, staff, patients, and caregivers about … shared sense of purpose to decrease mortality and reduce complications. |_| |_| |_| · We have open communication

2012. TeamSTEPPS 2.0 Module 9: Coaching Workshop
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
      April 10, 2006 - These competencies are organized into four clusters: communication, performance improvement, relationship … We will also be referencing a handout that defines the competencies. 18 Coaching Competency: Communication … There are three specific areas of coaching competency related to communication. … The second communication area is providing feedback. … The third communication area is listening for understanding.

2013. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
      October 01, 2018 - We also get substance in the domains of the composite measures, communication, office staff, care coordination … So we have the same composites of access to care, provider communication, care coordination and office … And you can see how much more the five-question protocol is generating, vis a vis communication with … So here the second sentence, I have never received a call to know the results is about communication … , but the poor communication matters to the patient in a particular context.

2014. Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
      January 28, 2011 - Regular communication with leadership, clinicians, and staff is important to help them understand the … Communication tips The following tips can help all members of committees and workgroups, including … In addition, during committee meetings, be mindful how communication style and language used can either … We do this by working in active partnership with our health care providers to: Strengthen communication … Personal communication via email; May 4, 2010. 5. Jeppson E, Thomas J.

2015. 2019 Hospital Survey Pilot Test Results Part I (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-results-parti.pdf
      September 01, 2019 - Patient Safety Culture Composite Measures Definition: The extent to which… Number of Items Communication … informed when errors occur, discuss ways to prevent errors, and are informed when changes are made. 3 Communication … Frequency Scale (Always, Most of the time, Sometimes, Rarely, Never, Does not apply or Don’t know) Communication … √ Communication Openness No Checkmark. √ Handoffs and Information Exchange √ No Checkmark.

2016. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part I: Main Report (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
      June 01, 2022 - HSOPS 1.0 HSOPS 2.0 Number of HSOPS 1.0 Survey Items Number of HSOPS 2.0 Survey Items Communication … Openness Communication Openness 3 4 Feedback and Communication About Error Communication About Error

2017. Getting Ready for Change Self-Assessment (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.pdf
      May 12, 2016 - • We have open communication among providers, staff, patients, and caregivers about quality … • We have open communication among providers, staff, patients, and caregivers about our work

2018. Monitoring Progress for Sustainable Improvement (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/e1_combo_monitorprogress.pdf
      June 05, 2016 - Monitoring Progress for Sustainable Improvement Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety Monitoring Progress for Sustainable Impro…

2019. Module 3: Best Practices in Pressure Injury Prevention (doc file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module3/module3_pu-bestpractices.docx
      June 12, 2018 - Communication among nursing assistants, nurses, and managers is critical to success. … Consider using Tool 3C: Pressure Ulcer Identification Pocket Pad (shown on the next slide) for communication … Care plans focus on the specific dimensions that place patients at greatest risk. · It facilitates communication … This type of risk communication did not adequately tell staff about the most at-risk areas of the Braden

2020. 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
      patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
      January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2018 Health Plan Survey Database Results Executive Summary This overview of results summarizes how health plan enrollees across all populations rate their health plan based on the 218 Consumer Assessment of Healthcare Providers and Systems…