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21. Grand Rounds Presentation | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/grand-rounds.html
    August 01, 2022 - Slide 27 Say: Communication is at the heart of the CANDOR process. … the art of communication and have received communication training. … Communication with the caregivers involved in the event needs to be supportive and ongoing. … Not all clinicians should be conducting this initial communication with patients/families. … Conduct communication training for your selected CANDOR Communication Leads.

22. Tool: Check-Back (or Repeat-Back) | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/teamstepps-program/curriculum/communication/tools/checkback.html
    July 01, 2023 - Home TeamSTEPPS Program Curriculum Materials Module 1: Communication … Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … Tools Section 2: Explanation of Key Concepts and Tools Tool: SBAR Tool: Closed-Loop Communication … What communication errors were avoided? … https://www.ahrq.gov/teamstepps-program/curriculum/communication/tools/checkback.html  

23. Tool: I-PASS | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/teamstepps-program/curriculum/communication/tools/ipass.html
    July 01, 2023 - Home TeamSTEPPS Program Curriculum Materials Module 1: Communication … Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … Tools Section 2: Explanation of Key Concepts and Tools Tool: SBAR Tool: Closed-Loop Communication … https://www.ahrq.gov/teamstepps-program/curriculum/communication/tools/ipass.html  

24. Communication and Optimal Resolution (CANDOR) | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/index.html
    August 01, 2022 - Patient Safety News and Events Education & Training Resources Communication … This AHRQ toolkit, based on the CANDOR process, is intended to assist hospitals in implementing communication … Tool: Grand Rounds Facilitator Notes ( PowerPoint , 7.5 MB; PDF , 4 MB) Video: Introduction to Communication … : Response and Disclosure Response and Disclosure Facilitator Notes ( PowerPoint , 2 MB) Tool: Communication … Page last reviewed August 2022 Page originally created April 2016 Internet Citation: Communication

25. Tool: Call-Out | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.html
    May 01, 2023 - Home TeamSTEPPS Program Curriculum Materials Module 1: Communication … Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … Tools Section 2: Explanation of Key Concepts and Tools Tool: SBAR Tool: Closed-Loop Communication … https://www.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.html  

26. Tool: SBAR | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
    November 01, 2019 - Home TeamSTEPPS Program Curriculum Materials Module 1: Communication … following: SBAR is one of the most widely used TeamSTEPPS tools for many reasons: Structured communication … tools such as SBAR can enhance communication between members of the healthcare team. … After watching the video, consider: How did the SBAR technique improve communication between the nurse … https://www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html  

27. Communication Assessment Guide: Appendix 4 | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/ap4.html
    August 01, 2022 - Conflict and communication in a research and development unit. In: Sypher BD, ed. … Communication Monographs 1988;55:80-103. O'Keefe BJ, Lambert BL. … Handbook of communication and social interaction skills . … Explaining communication: Contemporary theories and exemplars . … assessing communication processes .

28. Teamwork and Communication for Perinatal Safety | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork.html
    July 01, 2023 - and Delivery Units Perinatal Safety Toolkit Toolkit Pillars Teamwork and Communication … Safety News and Events Education & Training Resources Teamwork and Communication … Version ) Facilitator Guide ( Word , 2.5 MB; PDF , 1.6 MB; Text Version ) Implement Teamwork & Communication … reviewed July 2023 Page originally created March 2017 Internet Citation: Teamwork and Communication

29. Disclosure Checklist | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
    August 01, 2022 - Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete ✔ Part II - Disclosure Communication   GET READY   Review the event with team members … Discuss what went well and what could be done going forward to enhance communication.   … Key Disclosure Communication Skills Show empathy ALLOW the patient to express his/her emotions

30. The SHARE Approach—Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
    September 01, 2020 - Communication barriers get in the way of good health care This guide offers tips for overcoming communication … The method of providing effective communication can vary. … Check off the strategies you will try. ___ Assess and record your patients' communication needs. … . ___ Train staff to better serve patients who have communication barriers.   … to communication.

31. SHARE Approach Workshop Curriculum | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
    September 01, 2020 - Module 3 Communication       Slide 3. Module 3—Purpose        Slide 4. … Communication Barriers and Solutions Communication Barriers and Solutions (20 minutes)        Slide … barriers, and describe how decision aids can enhance communication. … Say: Our second communication topic area is health literacy. … Helping Patients Decide: Ten Steps to Better Risk Communication.

32. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - The Problem Communication is a two-way street. … While the communication skills of physicians and other providers certainly play a large role in shaping … This intervention is simple, requires few resources, and is effective at generating communication and … Effective physician-patient communication and health outcomes: A review. … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

33. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
    December 01, 2022 - with providers Communication about self-management of diseases and conditions Communication about … medicines Communication about tests and test results Communication about forms Users of these … to the Health Literacy Items to identify factors that may be affecting their scores on the survey's communication … Recognize particular behaviors that inhibit effective communication (e.g., talking too fast, using medical … Measure the effect of behaviors that promote effective communication (e.g., confirming understanding

34. TeamSTEPPS Pocket Guide (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
    May 01, 2023 - ......................1 Key Skills ..............................................................3 Communication … Framework and Competencies Page 3 Key Skills Communication A verbal and nonverbal process by which … Communication Page 4 Communication Communication involves two or more people continuously sharing information … Communication Page 6 Closed-Loop Communication Using verbal feedback to ensure that messages … Page 7 Check-Back A closed-loop communication strategy used to ensure that information conveyed by

35. Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers (pdf file)
    patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
    April 01, 2014 - Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for … The method of providing effective communication can vary. … � Assess and record your patients’ communication needs. … � Train staff to better serve patients who have communication barriers. … to communication.

36. AHRQ Health Literacy Tools for Use in Pharmacies | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/health-literacy/improve/pharmacy/tools.html
    January 01, 2024 - Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List. … Health literacy tools to improve communication for providers of medication therapy management. … Explains techniques for pharmacy staff members to improve communication with patients who may have limited … Get started: Strategies to Improve Communication Between Pharmacists and Patients: Curriculum Guide … The following health literacy tools can improve communication with MTM patients.

37. Communication Strategies To Promote Resident Safety | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
    March 01, 2017 - helps facilities improve communication. … Slide 6: Effective Communication 3 Effective communication - Effective communication is complete, … Effective communication is clear. … And finally, effective communication is timely. … of communication?

38. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION Are there any barriers to communication? If yes, what are they? … COMMUNICATION Were staffing levels appropriate? … COMMUNICATION Was there something that prevented information from being communicated effectively … COMMUNICATION Was there a handoff involved in the event? What happened during the handoff?

39. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
    August 01, 2022 - Define the elements of disclosure communication. … What could be done to improve the disclosure communication? … This conversation sets the stage for future communication. … Focus on using effective communication strategies throughout the discussion. … to provide an effective initial disclosure and followup communication.

40. Optimizing Safety of Mother and Neonate in a Mixed Methods Learning Laboratory | Agency for Healthcare Research and Quality
    patientregistry.ahrq.gov/patient-safety/resources/learning-lab/optimizing-safety-long-desc.html
    June 01, 2020 - The specific aims were to: Study how flow of communication may affect patient safety. … Internal Communication. … Internal Communication. Patient Safety Learning Laboaratories In-Person Meeting Report. … Internal Communication. PSLL CONNECT Newsletter: Issue 5. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL CONNECT Newsletter: Issue 2. AHRQ, Rockville, MD, 2018.