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61. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
    April 30, 2013 - What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … Communication challenges for clinicians. … competencies or clinician communication training?

62. TeamSTEPPS Fundamentals Course: Module 1. Introduction | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module1/slintro.html
    June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Module 3—Communication. Module 4—Leading Teams. Module 5—Situation Monitoring. … Varying communication styles. Conflict. Lack of coordination and followup. Distractions. … performance improved across all teamwork skills: Leadership, Situation Monitoring, Mutual Support, Communication … Pre- and post-TeamSTEPPS training results: Significant improvement in HSOPS scores on Feedback and Communication

63. TeamSTEPPS Fundamentals Course: Module 1. Introduction | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module1/igintro.html
    June 01, 2019 - Communication: Ask participants what information was communicated during the task and how it affected … Varying communication styles. Conflict. Lack of coordination and followup. Distractions. … — with 3 of 7 National Patient Safety Goals related to communication, including "Improve communication … Examine and adjust the team's physical workplace to optimize communication and coordination. … Use closed-loop communication. Learn from each performance outcome.

64. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/hai/cusp/toolkit/shadowing.html
    December 01, 2012 - Purpose of tool: This tool offers a structured approach to identify, and then improve, communication … Discuss with the provider you shadowed what you believe may reduce communication errors and teamwork … Below is a framework to help you identify communication and teamwork issues that affect patient care … Communication during a crisis: During a crisis, were verbal or written communications clear, accurate … What suggestions do you have for improving teamwork and communication?

65. More Effort Is Needed To Ensure Patients Understand Doctors' Instructions (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - understand basic health information and services needed to make appropriate health decisions.”2 Several communication … Department of Health and Human Services programs: ◆ AHRQ funds many projects that support improved communication … patient-family-engagement/pfeprimarycare/index.html www.ahrq.gov/literacy https://www.niddk.nih.gov/health-information/communication-programs … how-talk-patients-about-prediabetes-diagnosis/use-teach-back-method https://www.niddk.nih.gov/health-information/communication-programs … Closing the loop: physician communication with diabetic patients who have low health literacy.

66. Mod5-Comm-Assessment (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Assessment Guide Communication and Optimal Resolution Toolkit 2 – Communication Assessment Guide … Communication Assessment Guide – 3 How to Administer the Communication Assessment Questionnaire The … Communication Assessment Guide – 5 4. … Communication Assessment Guide – 7 8. … assessing communication processes.

67. The Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
    November 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Step 8: Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Develop a communication plan for each identified group including your goals for communication, who … A communication plan to generate support for the TeamSTEPPS Initiative and to promote maintenance and

68. Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/news/newsletters/e-newsletter/845.html
    January 01, 2023 - Home News Newsletter AHRQ News Now Open Communication … [PDF, 15.5 MB]) Today's Headlines: Open Communication, Involvement in Quality Improvement Reduces … Open Communication, Involvement in Quality Improvement Reduces Burnout Among Nurses, Study Finds Open … communication among nurses and greater involvement in quality improvement efforts were related to not … More open communication among nurses and unit-level teamwork were also associated with not being burned

69. Reducing Workplace Violence with TeamSTEPPS® | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/events/webinars/dec-2016.html
    July 01, 2018 - Real Goal Slide 10: No Slide Title Slide 11: TeamSTEPPS® and Reducing Workplace Violence Slide 12: Communication … Slide 25: Para-verbal Communication Slide 26: Communication Slide 27: Verbal Intervention Slide 28: … Return to Contents   Slide 12 Communication and Teamwork Bad news – poor communication and teamwork … Return to Contents   Slide 13 No Slide Title Communication SBAR Call-Out Check-Back … Return to Contents   Slide 25 Para-verbal Communication The vocal part of speech, including

70. Labor and Delivery Unit Safety: Facilitator Guide | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety-fac-guide.html
    July 01, 2023 - Communication with rapid responders. Communication with patient/family. … Standardize communication using call outs— To state concern for dystocia. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family. … Communication with rapid responders. Communication with patient/family.

71. Teams, TeamSTEPPS, and Team Structures:Models for Functional Collaboration
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-022017.pptx
    January 01, 2017 - may be difficult Communication: Can be compromised by poor lateral communication and by filtering effects … TEAMSTEPPS 05.2 Teams, TeamSTEPPS, and Team Structures Slide ‹#› Decisions and Communication Information … Situation Monitoring: Transparency is possible through open communication and access Mutual Support: … Communication: Open, undefined by title, based on need, can be targeted to specific areas TEAMSTEPPS … “my community” rather than “my job”) Communication: Can be challenging to be certain all who need to

72. Implementation Plan (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d6_combo_implementationplan.pdf
    June 29, 2016 - • Develop a communication/training and implementation plan. … • Set a timeframe and target dates for the completion of tasks/actions and communication/training … In Column 4, determine whether communication/training is required for each task. … If so, replace the red text with target dates of communication/training in column 5. … Once the communication/training is complete, check off the completion boxes. 6.

73. Introduction to the Fundamentals of TeamSTEPPS Concepts and Tools (Part 1 of 3)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-071217.pptx
    January 01, 2017 - Communication. Situation monitoring. Mutual support. … Communication—Structured process by which information is clearly and accurately exchanged among team … Human Factors, Communication, and Leadership are in the top three positions for 2013, 2014, and 2015, … Communication goes through Sender initiates message. … This leads back to Communication, which continues the process. 18 IMPACT of Communication on Patients

74. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/scenarios/ambulatory.html
    October 01, 2014 - Communication. … Communication: Offer and seek information. … Communication: Offer and seek information. … Communication: Offer information. … Skills Needed Communication. Situation monitoring.

75. Toolkit 2. Common Suspected Infections: Communication and Decisionmaking for Four Infections | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit2-communications-and-decisionmaking.html
    November 01, 2016 - Common Suspected Infections: Communication and Decisionmaking for Four Infections … The Communication and Decisionmaking for Four Infections toolkit aims to reduce inappropriate prescribing … What is the Communication and Decisionmaking for Four Infections Toolkit? … The Medical Care Referral form facilitates communication between nurses and clinicians when a resident … Common Suspected Infections: Communication and Decisionmaking for Four Infections.

76. Shadowing (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
    August 08, 2012 - The shadower will observe oral and written communication practices and problems and the effect they have … Purpose of tool: This tool offers a structured approach to identify, and then improve, communication, … Review your list of observed communication and teamwork problems. … Discuss with the provider you shadowed what you believe may reduce communication errors and teamwork … What suggestions do you have for improving teamwork and communication?

77. Mod5-Disclosure-Checklist (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - individuals who are conducting initial or followup disclosure conversations, including key disclosure communication … Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete 3 Part II - Disclosure Communication Get Ready ■ Review the event … Discuss what went well and what could be done going forward to enhance communication.

78. Acknowledgments | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/acknowledgements.html
    August 01, 2022 - Events Education & Training Resources Acknowledgments AHRQ Communication … and Optimal Resolution Toolkit The Communication and Optimal Resolution (CANDOR) process was funded … Association, to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … M.D., J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

79. Develop a Culture of Safety Around Antibiotic Prescribing | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/antibiotic-use/acute-care/safety/index.html
    June 01, 2021 - Safety Around Prescribing Improving Antibiotic Use is a Patient Safety Issue Improving Communication … They discuss how to present antibiotic use as a patient safety issue, how to improve communication and … Making the Case That Improving Antibiotic Use Is a Patient Safety Issue Improving Communication and

80. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Communication with Parent B-1 Table B-2. Communication with Child B-2 Table B-3. … with Parent Communication Between You and Your Child’s Nurses 84% Communication Between You and Your … with Parent Communication Between You and Your Child’s Nurses 86% 86% 83% 79% 84% Communication … with Parent Communication Between You and Your Child’s Nurses 82% 83% 85% 86% 86% 84% Communication … Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication