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41. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - The Problem Communication is a two-way street. … While the communication skills of physicians and other providers certainly play a large role in shaping … This intervention is simple, requires few resources, and is effective at generating communication and … Effective physician-patient communication and health outcomes: A review. … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

42. Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
    April 01, 2014 - Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for … The method of providing effective communication can vary. … � Assess and record your patients’ communication needs. … � Train staff to better serve patients who have communication barriers. … to communication.

43. Pocket Guide: TeamSTEPPS | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
    January 01, 2020 - It is based on team structure and four teachable-learnable skills: Communication, Leadership, Situation … Communication Structured process by which information is clearly and accurately exchanged among team … Nurse:           "BP is 96/62" Check-Back Using closed-loop communication to ensure that information … Communication Provides brief, clear, specific, and timely information. … Fosters communication to ensure a shared mental model.

44. AHRQ Health Literacy Tools for Use in Pharmacies | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/health-literacy/improve/pharmacy/tools.html
    January 01, 2024 - Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List. … Health literacy tools to improve communication for providers of medication therapy management. … Explains techniques for pharmacy staff members to improve communication with patients who may have limited … Get started: Strategies to Improve Communication Between Pharmacists and Patients: Curriculum Guide … The following health literacy tools can improve communication with MTM patients.

45. Communication Strategies To Promote Resident Safety | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/strategies-slides.html
    March 01, 2017 - helps facilities improve communication. … Slide 6: Effective Communication 3 Effective communication - Effective communication is complete, … Effective communication is clear. … And finally, effective communication is timely. … of communication?

46. Event Investigation and Analysis Guide: Appendix D | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
    August 01, 2022 - Could this type of communication failure occur in the future during normal working conditions? … COMMUNICATION Are there any barriers to communication? If yes, what are they? … COMMUNICATION Were staffing levels appropriate? … COMMUNICATION Was there something that prevented information from being communicated effectively … COMMUNICATION Was there a handoff involved in the event? What happened during the handoff?

47. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
    August 01, 2022 - Define the elements of disclosure communication. … What could be done to improve the disclosure communication? … This conversation sets the stage for future communication. … Focus on using effective communication strategies throughout the discussion. … to provide an effective initial disclosure and followup communication.

48. Optimizing Safety of Mother and Neonate in a Mixed Methods Learning Laboratory | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/resources/learning-lab/optimizing-safety-long-desc.html
    June 01, 2020 - The specific aims were to: Study how flow of communication may affect patient safety. … Internal Communication. … Internal Communication. Patient Safety Learning Laboaratories In-Person Meeting Report. … Internal Communication. PSLL CONNECT Newsletter: Issue 5. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL CONNECT Newsletter: Issue 2. AHRQ, Rockville, MD, 2018.

49. Implementation Guide for the CANDOR Process | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - Module 5: Response and Disclosure Communication. Module 6: Care for the Caregiver. … Introductory video titled, Introduction to Communication and Optimal Resolution (CANDOR) . … The three subgroups include: Communication Team . … This team has two sub-teams: Disclosure Communication . … Communication Assessment Guide . Case Scenarios: Handling Challenging Communications .

50. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module5/igsitmonitor.html
    March 01, 2019 - How did the lack of communication during the task affect your work on the task? … Were other communication techniques used? If so, what were they? … Decreased communication. … Include patient or family in communication. … Communication.

51. TeamSTEPPS Fundamentals Course: Module 5. Situation Monitoring | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
    July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Contents   Slide 4: Situation Monitoring Ensures new or changing information is identified for communication … Include patient or family in communication. … Lead to more effective communication. Enable back-up behaviors. … of Information Sharing Hierarchy Defensiveness Conventional Thinking Complacency Varying Communication

52. Pocket Guide: TeamSTEPPS: Strategies & Tools to Enhance Performance and Patient Safety (pdf file)
    healthcare411.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
    January 01, 2020 - Team Structure • Multi-Team System For Patient Care ..............................................7 Communication … It is based on team structure and four teachable-learnable skills: Communication, Leadership, Situation … 9 Communication SBAR A technique for communicating critical information that requires immediate … 10 Communication Call-Out Strategy used to communicate important or critical information • Informs … Nurse: “BP is 96/62” 11 Communication Check-Back Using closed-loop communication to ensure that

53. Teams, TeamSTEPPS, and Team Structures: Models for Functional Collaboration | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/events/webinars/feb-2017.html
    February 01, 2017 - Decisions and Communication Slide 32. Strengths of Holacracies Slide 33. … How communication flows . … Communication. Personal Accountability. … may be difficult Communication: Can be compromised by poor lateral communication and by filtering … Communication. Personal Accountability.

54. Action Planning Worksheets | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/instructor/essentials/implguide2.html
    November 01, 2018 - (e.g., increase staff perception of good team behavior; increased observed effective team communication … Improves communication and information transfer between staff and between patients and staff. … Develop a Communication Plan Objective: To create a communication plan targeting major stakeholders … Person(s) (by staff position) responsible for implementation and oversight of communication plan: __ … Goal(s) Information to Communicate ("What") Timing of Communications ("When") Communication Methods

55. Obsrounds (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/obsrounds.doc
    August 07, 2012 - Poor communication among staff is a root cause of many patient adverse and sentinel events. … Communication among disciplines can be improved if viewed through the eyes of an objective observer. … Observational rounds are a teamwork and communication tool to objectively assess and improve teamwork … not clearly expressed). · Who was explicit or implicit in their communication? … · Did the interaction style or communication change between providers? IV.

56. Long-Term Care Safety Toolkit Modules | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html
    May 01, 2017 - Teamwork and Communication Provides evidence on why teamwork and communication enhances resident safety … , lists barriers, and offers solutions to overcome barriers to effective teamwork and communication. …        Communication and Engaging the Family        Communication in Action        Communication … HTML )  (en español: Word , 2.38 MB)   Video clips embedded in PowerPoint slide set:        Staff Communication …        Communication and Engaging the Family        Communication in Action        Communication

57. Implementing SBAR: Improving Communication and Response Times in Critical Care Transport
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-nov2013.pptx
    January 01, 2013 - Implementing SBAR: Improving Communication and Response Times in Critical Care Transport Implementing … SBAR: Improving Communication and Response Times in Critical Care Transport November 13, 2013 TEAMSTEPPS … Meets the communication need of the CCT Provides standardized critical communication Enhances team … Post data results on communication board and discuss results in huddles and staff meetings Reinforce … Beyond communication: The role of standardized protocols in a s changing health care environment..

58. Development and Evaluation of Breast Cancer Prevention Communication Prototypes for the CUIDARSE Project (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/lara.pdf
    December 19, 2014 - Development and Evaluation of Breast Cancer Prevention Communication Prototypes for the CUIDARSE Project … Comparative Effectiveness Research Products Development and Evaluation of Breast Cancer Prevention Communication … The long-term goal was to promote the effective communication of evidence-based health messages among … primary breast cancer in women. 2) Develop and pilot test the efficacy of two alternative prototype communication

59. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
    August 01, 2022 - In the CANDOR process, patient and family involvement is extensive and ongoing, and communication is … Typically, CANDOR events can be identified via verbal communication to risk management/patient safety … The CANDOR Response Team is also responsible for notifying the CANDOR Communication Lead that a CANDOR … Ideally, the CANDOR Response Team and/or CANDOR Communication Lead are responsible for the initial communication … in their communication, i.e., that they stay "on message."

60. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
    April 30, 2013 - Effective communication can improve: Patient outcomes. … What does the hospital do well related to communication? … perspectives is important for effective communication. … Communication challenges for the patient and family. … or clinician communication training?