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301. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
     June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication

302. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

303. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
     September 01, 2020 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … We have gone over four clear communication strategies.

304. Comprehensive Unit-based Safety Program: Accelerating the Adoption of Evidence-Based Practices To Prevent Healthcare-Associated Infections | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/hai/cusp/summary/index.html
     September 01, 2017 - developed at Johns Hopkins with AHRQ support, combines improvements in safety culture, teamwork, and communication … change models because it combines behavioral elements—an emphasis on safety culture, teamwork, and communication—with

305. AHRQ Safety Program for Perinatal Care: Safe Medication Administration: Oxytocin (doc file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/tool_safe-oxytocin.docx
     May 01, 2017 - This scenario reinforces teamwork and communication related to the following: · situational awareness … Use TeamSTEPPS techniques for communication and collaboration when disagreements about admission for … · Use of SBAR, callouts, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and patient … · Use TeamSTEPPS communication techniques to— · request urgent additional help · assert and advocate

306. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

307. Puh-Impsteps (doc file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruhealing/puh-impsteps.docx
     January 19, 2017 - processes at the facility to track and monitor pressure ulcers, pressure ulcer healing practices, and communication … The review includes identification of team meetings, huddles, and other communication structures in place … Create Report/Meeting Strategies Strategies are based on self-assessment identification of pre-On-Time communication … Implementation Strategies for each On-Time report and discusses options for using the reports within current communication … be needed to increase the number of disciplines and nursing assistants providing input and to change communication

308. Offering Two-Day Training Content | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps-program/curriculum/situation/teach/two-day.html
     February 01, 2024 - Note that situation monitoring builds on the communication skills discussed in Module 1 as well as the … Note that situation monitoring is achieved through communication and should be reinforced by team leaders … note that effective teams need to be working continuously to retain shared mental models and that communication … Then remind them of specific communication tools that can help share key information effectively. … Summary,” note that the participants have just learned four important new tools to go along with the communication

309. Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/research/findings/studies/index.html?page=485
     January 01, 2024 - (1542) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … Keywords: Communication, Education: Patient and Caregiver Taylor EF , Machta RM , Meyers … It also contains recommendations for health communication practices, professional training, and future … Keywords: Communication, Education: Patient and Caregiver, Decision Making Kravitz RL , Bell … Keywords: Communication, Education: Patient and Caregiver, Health Promotion, Medication, Public Health

310. What Is Patient Experience? | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - they seek and receive care, such as getting timely appointments, easy access to information, and good communication … find out from patients whether something that should happen in a healthcare setting (such as clear communication … evidence points to a positive association between various aspects of patient experience, such as good communication

311. The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
     April 01, 2018 - families, failure to communicate test and laboratory results, and within team communication … Improve communication and health literacy through Teach-Back. … Support collaborative communication using the Warm Handoff Plus. … � Supports handoff within the practice to reduce communication drops during transitions. … Discrepant perceptions about end-of-life communication: a systematic review.

312. TeamSTEPPS 3.0 Curriculum Materials | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps-program/curriculum/index.html
     February 01, 2024 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … are related to specific audiences, settings, or situations: Introduction to Curriculum Module 1: Communication

313. Team Performance Observation Tool | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps/instructor/reference/tmpot.html
     March 01, 2014 - Communication Rating a. … handoff techniques to communicate effectively with team members   Comments: Overall Rating – Communication … Fosters communication to ensure team members have a shared mental model   Comments: Overall Rating

314. Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/research/findings/studies/index.html?page=480
     January 01, 2024 - (1537) Chronic Conditions (700) Clinical Decision Support (CDS) (199) Clinician-Patient Communication … However, three key aspects of communication--nonverbal communication, greeting patients, and tracking … Evaluating the content of the communication items in the CAHPS clinician and group survey and supplemental … Keywords: Communication, Consumer Assessment of Healthcare Providers and Systems (CAHPS), Quality of … Care, Clinician-Patient Communication, Provider Performance Shoemaker SJ , Staub-DeLong L ,

315. Tool 5: How To Conduct a Postdischarge Followup Phone Call | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
     March 01, 2013 - One of the easiest ways to close the communication gap between patients and educators is to use the " … This can happen if a patient or caregiver's English skills are sufficient for in-person communication … but not for telephone communication, or if the need for interpreter services was not accurately recorded … Commonly, secure electronic communication is the most efficient means to transmit patient information … Communication 1: Email to Provider Dr.

316. TeamSTEPPS Learning Benchmarks | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps/instructor/reference/learnbench.html
     March 01, 2014 - TeamSTEPPS Learning Benchmarks Instructions : These questions focus on medical teamwork and communication … Instructions: : For each of this series of questions, based on your knowledge of medical communication … The best communication tool or method to get critical information to the whole team during an emergency … Q A Tools, Strategies or Concepts Covered 1 E Read-back Communication accuracy Correct … sequence Distinguish from check back or say back 2 B Express version of SBAR Explicit communication

317. Preventing Medication Errors in Ambulatory Care: The Importance of Establishing Regimen Concordance (pdf file)
     healthcare411.ahrq.gov/downloads/pub/advances/vol1/Schillinger.pdf
     January 01, 2004 - Effective communication regarding medications has been shown to promote medication adherence in the … Reducing medication-related communication errors will likely involve rigorous reviews of medication … , particularly for those patients with communication barriers. … Closing the loop: physician communication with diabetic patients who have low health literacy. … Communication regarding medications in a public hospital anticoagulation clinic [in press].

318. AHRQ's Quality & Patient Safety Programs by Setting: Ambulatory Care | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/patient-safety/settings/ambulatory/index.html
     July 01, 2022 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … It includes tools to improve spoken and written communication, tools to improve self-management and empowerment … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

319. Improving Medication Safety for Older Adults | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/funding/grantee-profiles/grtprofile-chui.html
     March 01, 2022 - also has evaluated health information technology applications for their ability to promote effective communication … grant in 2016 to study whether her Senior Section™ for OTC medications in pharmacies could improve communication … Chui hypothesized that making older adults aware of high-risk OTC medications would facilitate their communication

320. University of Texas Southwestern Uses AHRQ’s TeamSTEPPS® Training to Improve Rapid Response Performance | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/news/newsroom/case-studies/201536.html
     January 01, 2016 - Gains were shown in teamwork, leadership, situational monitoring, mutual support, and communication. … AHRQ and the Department of Defense, is an evidence-based patient safety training program to improve communication … The goal was to empower the rapid response team with a common patient safety language and to enhance communication