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281. Staff & Resident Well-Being | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/nursing-home/materials/well-being/index.html
     June 01, 2022 - home teams recognize and manage stress, work together to tackle common challenges, and practice open communication … -19 pandemic on mental health, how to enhance well-being in nursing home culture, and compassionate communication … home teams recognize and manage stress, work together to tackle common challenges, and practice open communication

282. University of Georgia Health Center Relies on AHRQ Survey to Assess Culture of Safety and Quality | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/news/newsroom/case-studies/202303.html
     October 01, 2023 - Additionally, two communication initiatives were created to increase avenues of communication between … Surveys on Patient Safety Culture Topic(s): Care Coordination, Clinician-Patient Communication

283. TeamSTEPPS Module 1: Introduction (Instructor Guide) (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module1/igintro-cx062819.pdf
     January 01, 2007 - • Communication – Ask participants what information was communicated during the task and how … — with 3 of 7 National Patient Safety Goals related to communication, including “Improve communication … • Attitudes: When you work in teams in which the members have good communication, leadership, … – Examine and adjust the team’s physical workplace to optimize communication and coordination … – Use closed-loop communication. – Learn from each performance outcome.

284. TeamSTEPPS 2.0 Fundamentals | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/index.html
     June 01, 2019 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … Teamwork Exercise Sheet ( PDF File , 151 KB) Implementation Worksheet ( PDF File , 198 KB) Module 3: Communication

285. Health Literacy Tools for Providers of Medication Therapy Management | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html
     September 01, 2020 - The following health literacy tools can improve communication with MTM patients. … Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff .

286. I-PASS: Integrating High Quality Handoffs into TeamSTEPPS and Hospital Care
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-may2015.pptx
     January 01, 2015 - childrens.harvard.edu TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® I-PASS Slide ‹#› 12 Communication … Slide ‹#› Handoff Bundle Intervention: Boston Children’s Hospital Resident handoff bundle (RHB): Communication … Evidence-based team training curriculum High performing teams Must have effective leaders Use structured communication … Slide ‹#› Semantic Qualifiers Dichotomous qualifiers along an axis Provide clarity Enable clear communication … Overview of 3-hour Workshop 2-Hour Session of Didactic and Interactive Exercises TeamSTEPPS training Communication

287. Train-the-Trainer Instructor Guide | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
     October 01, 2020 - Identify and raise patient communication issues. … Identify and raise patient communication issues. … To raise communication issues. … This technique can be most useful for interpreters, who can use the teach-back to correct any misinformation … or missed communication.

288. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication

289. TeamSTEPPS Specialty Scenarios: ICU (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/icu.pdf
     March 19, 2014 - and call-out, the ability to be aware of what was happening with the team and to provide effective communication … Communication: Offer information. … Skills Needed  Communication. Situation monitoring: Assess status of patient. … Situation awareness was not maintained, nor was communication enhanced with essential check-backs or … Communication. Situation monitoring. Situation awareness. Shared mental model.

290. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

291. How To Implement the Pressure Injury Prevention Program in Your Organization
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation_slides.pptx
     November 20, 2014 - hospitals experience the challenges of staff turnover. 19 Practice Insight Staff Turnover 20 Communication … Patterns Good communication needs to occur among staff at all levels. … families) Among unit staff, the Implementation Team, the Wound Care Team, and senior management 21 Communication … Care Team, and Implementation Team in preventing pressure injuries Importance of the Unit Champions Communication

292. Implementing TeamSTEPPS to the Perioperative Service Area
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
     January 01, 2017 - Initiatives* with TeamSTEPPS* Briefing* Prior to Induction* = Shared Mental Model* Debriefs* = Improved Communication … Implementation of a multiphase Debrief/Handoff tool Regular Leadership Rounding by the PLT Improved Team communication … Developing expertise in team training and HRO fundamentals in the leadership team Integrating teamwork and communication … identification and resolution of patient safety concerns Reducing adverse patient events related to communication

293. PowerPoint Presentation
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/ts-obc-webinar-050317.pptx
     January 01, 2017 - TeamSTEPPS is an evidence-base communication toolkit to improve performance across the health care delivery … motivate others and influence change Has consistent positive approach to teamwork at all times Has strong communication … Passionate, outgoing Viewed as leaders in their respected areas, respected by their peers, and have strong communication … 17 Assessing The Environment Staff Satisfaction Clinical Observations Staff feedback, workflows, communication

294. Improving Patient Safety Culture to Provide Safer Care
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-august2016.pptx
     January 01, 2016 - interventions within the CUSP framework Describe specific implementation efforts focused on improving teamwork, communication … TeamSTEPPS® Improving Patient Safety Culture Slide ‹#› CUSP Tool #1: Morning Briefing Structured communication … SBAR Situation, Background, Assessment, Recommendation Offers standardized method of concise, direct communication … 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® Improving Patient Safety Culture Slide ‹#› Why Teamwork and Communication

295. OBC PPT Q4
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-uw.pptx
     January 01, 2018 - Discuss quick win tools such as Closed-Loop Communication, SBAR, CUS, Briefs, Huddles, and Debriefs. … activities that reinforce the tools/concepts of TeamSTEPPS Debrief with a focus on the teamwork and communication … Closed-Loop Communication SBAR Leading Teams Briefs, Huddles, Debriefs Situation Monitoring Shared Mental … Potato Head This exercise reinforces the following tools: Closed loop communication Brief, huddles, debrief … to clinical staff/providers General communication throughout clinic TEAMSTEPPS 05.2 Mod 1 05.2 Page

296. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
     December 01, 2017 - Learning Objectives Describe the relationship between hierarchy and patient safety Explain communication … What communication tools can be used to break down the “BAD” hierarchy and support the “GOOD”? … Slide 14 Communication and Hierarchy Clearly assert concerns and suggestions Use an assertive … of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication

297. Tool: Task Assistance | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication … Style of communication: Personal style can greatly influence the team’s supportive actions. … Close the loop on task communication—ensure the task was completed correctly.

298. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.

299. Assembleteam (doc file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
     August 24, 2012 - Hierarchy may impede unit team success by limiting opportunities for communication and interaction. … , and · Develop a plan for communication. … The physician champion also serves as the communication link between unit physicians and the team. … Slide 27 SAY: Two TeamSTEPPS tools can facilitate communication among CUSP team members and clarify … These tools are reviewed in the “Implement Teamwork and Communication” module of the CUSP Toolkit.

300. Diagnostic Safety Grants Awarded in FY 2022 | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/diagnostic-safety/research/grants-2022.html
     March 01, 2024 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication