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healthcare411.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
December 01, 2012 - Nurse managers are a conduit for communication and comprehension between the two groups to move the unit … Culture framework supports nurse managers' work because it engages staff and supports teamwork and communication … When working with staff, nurse managers use more than one form of communication to share and receive … By supporting effective communication on the unit, nurse managers are able to ensure their staff members … Several TeamSTEPPS® tools also complement the material in this module by helping to improve team communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
September 05, 2012 - Diabetes Care
Hemoglobin A1c
LDL-Cholesterol
Blood pressure
Patients’ Experiences of Care
CG-CAHPS Communication … functioning (e.g., team composition, stability, and culture) and organizational readiness for change (e.g., communication … account for the clustering of time within patients and patients within clinics, respectively.
23
Communication … No differential improvements in clinician-patient communication
Implementation Insights
Practice Modifications … Screening services 5/5 6/8
Diabetes services 3/5 4/8
Other chronic disease services 0/4 3/8
Shared communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - Better communication, realized through patient and family engagement, has a direct impact on patient … review of the literature, Debra Roter found that patient-centered care, realized through effective communication … Which facets of communication have strong effects on outcome: a meta-analysis. … medical errors
Research shows bedside shift report can improve:
Patient safety and quality
Improved communication … Bedside shift report is an opportunity to make sure there is effective communication between patients
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - Communication About Error
(Never, Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don … Communication Openness
(Never, Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - resistance
• Build capacity in the health care system to accelerate safety
improvements
• Improve communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - For discharge to be most effective, communication between clinicians, the patient, and family needs to … Similarly, evidence is mounting for interventions that incorporate structured discharge communication … Although many clinicians recognize the importance of communication, they tend to be overly positive in … Also, be sure to clarify how communication will occur between team members (for example, between the … How can the messages from the tools be incorporated or distributed via different communication methods
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
February 10, 2011 - Strategy 2: Communicating to Improve Quality (Tool 3)
Strategy 2: Communicating to Improve Quality (Tool 3)
Strategy 2: Communicating to Improve Quality (Tool 3)
Get to Know Your Health Care Team
Guide to Patient and Family Engagement :: 1
Getting to know your health care team helps you get the best care possible.
…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 4)
We are partners in your care
We work to make sure you get the
best care possible.
Strategy 1: Working with Patients & Families as Advisors
[Type text] [Type text] [Type text]
Strategy 2: Communicating to Improve Quality (Tool 4)
Guide to Patient and Family En…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 1)
Be a Partner in Your Care
Strategy 1: Working with Patients & Families as Advisors
[Type text] [Type text] [Type text]
Strategy 2: Communicating to Improve Quality (Tool 1)
Guide to Patient and Family Engagement :: 1
Guide to Patient and Family Engagement
We w…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - Strategy 2: Communicating to Improve Quality (Tool 2)
(Brochure Back)
Tip 4: Tell us who your family members or friends are and how you want them to be involved
Your family or friends are welcome at [insert hospital name]. Family or friends can:
Give you comfort and support
Help you keep track of and understand inform…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-091317.pptx
January 01, 2017 - 12 sessions
Incorporated Leading Change into training
Initial tools:
Briefs
Huddles
CUS
Closed-Loop Communication … Team members resolve their conflicts, even when the conflicts have become personal. 3.15 3.50 0.35
Communication … Team members resolve their conflicts, even when the conflicts have become personal. 3.15 3.50 0.35
Communication … Team members resolve their conflicts, even when the conflicts have become personal. 3.15 3.50 0.35
Communication … Pre- Training
Post-Training
Communication
4.15
4.5
3.88
4.35
4.03
4.32
4.06
4.44
3.88
4.21
3.7
4.32
3.82
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cpi/about/profile/ahrq-profile16.pdf
May 01, 2016 - CUSP
combines improvement in safety culture,
teamwork, and communication together with a
checklist … Team STEPPS®, a training
program designed for health care professionals
to improve patient safety, communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appc-final508.pdf
April 13, 2018 - Because
teach-back is a communication strategy used by individual team members,
the available materials … teach-back, case presentations of
how to effectively use teach-back, and information on how to address the
communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Infographic.pdf
January 01, 2023 - patient
safety culture 64%
positive
response
Highest Scoring Composite Measure:
Feedback and Communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-july2013.pptx
January 01, 2013 - skills and simulation to achieve patient safety
The real world = hard skills (simulation) + soft skills (communication … Medicine MDs
Simulation stations by specialty that give procedural practice, but debrief on teamwork and communication … the ED team
NOT to teach medical knowledge
NOT to practice advanced skills
IS to improve individual communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.docx
September 01, 2012 - affect limited-English-proficient (LEP) patients tend to be more severe and more frequently due to communication … I learned how to identify and raise patient communication issues due to language or cultural barriers … Expressing concern or discomfort about communication involving LEP patients when there is a patient safety … Have you ever experienced a communication challenge with an LEP patient that created a patient safety … Expressing concern or discomfort about communication involving LEP patients when there is a patient safety
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/trainershandouts_all.docx
September 01, 2012 - affect limited-English-proficient (LEP) patients tend to be more severe and more frequently due to communication … I learned how to identify and raise patient communication issues due to language or cultural barriers … Expressing concern or discomfort about communication involving LEP patients when there is a patient safety … Have you ever experienced a communication challenge with an LEP patient that created a patient safety … Expressing concern or discomfort about communication involving LEP patients when there is a patient safety
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/hugheshalbert.pdf
December 19, 2014 - : knowledge of breast cancer
risk factors and prevention strategies, trust in
medical research, and communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/yelin.pdf
December 19, 2014 - aid to help patients and physicians talk
about medications.
4) Conduct a pilot trial varying communication
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-i.pdf
July 01, 2017 - to have a positive effect on the
quality of treatment decisions, the quality of patient-physician communication