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141. Iowa’s Waverly Health Center Uses AHRQ Tools to Improve Patient Safety | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/news/newsroom/case-studies/201526.html
     January 01, 2018 - Health Center, a critical access hospital in Waverly, Iowa, has used three AHRQ resources to improve communication … evidence-based patient safety training program developed by AHRQ and the Department of Defense to improve communication … "TeamSTEPPS improved the hospital's communication techniques, enhancing some existing communication methods … conducted after implementation of the AHRQ resources showed the measure for "Improvement in Feedback and Communication … About Error" increased from 58 to 66 percent, while "Communication Openness" improved from 51 to 58

142. PS Grantee Report | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/research/findings/final-reports/index.html?page=0
     June 01, 2023 - (3) 2023 (2) 2003 (1) Grantee Report Topics Medication Safety (72) Communication … Grant Number: R18 HS 25649 Topic(s): Communication and Teamwork Publication Date: January 2023 … Grant Number: R03 HS 027493-01A1 Topic(s): Communication and Teamwork Publication Date: December 2022 … Grant Number: R03 HS 026069 Topic(s): Communication and Teamwork, Pediatrics Publication Date: May … Grant Number: R01 HS 024914 Topic(s): Communication and Teamwork Publication Date: August 2020

143. Grantee Final Reports: Patient Safety | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/research/findings/final-reports/index.html
     June 01, 2023 - (13) 2004 (7) 2003 (1) Grantee Report Topics Medication Safety (73) Communication … Grant Number: R18 HS 25649 Topic(s): Communication and Teamwork Publication Date: January 2023 … Grant Number: R03 HS 027493-01A1 Topic(s): Communication and Teamwork Publication Date: December 2022 … Grant Number: R03 HS 026069 Topic(s): Communication and Teamwork, Pediatrics Publication Date: May … Grant Number: R01 HS 024914 Topic(s): Communication and Teamwork Publication Date: August 2020

144. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - Improving Communication—Improving Care. … How health care organizations can ensure effective, patient-centered communication with people from diverse … Better communication and overall experience. … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication

145. Key Driver 4: Create and Support High Functioning Care Teams to Deliver High-Quality Evidence-Based Care | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/evidencenow/tools/keydrivers/create-care-teams.html
     November 01, 2018 - Optimize care team communication Working well as a team requires good communication, which can take … Another form of team communication is the team huddle during which the team addresses daily opportunities … colleagues informed and involved in changes to their workflow or responsibilities is fundamental to good communication … Practices can enhance team communication by providing training in communication techniques and co-locating

146. Longitudinal Evaluation of the Patient Safety and Medical Liability Reform Demonstration Program | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/patient-safety/reports/candor-demo-program/candor/demo-program/index.html
     August 01, 2022 - Foster better communication between doctors and patients. … Improving Communication with Patients. … Improving communication . … These projects addressed improved communication by assessing attitudes toward error and harm disclosure … and implementing communication interventions in clinical environments.

147. For World Patient Safety Day 2023, AHRQ Recognizes the Imperative of Engaging Patients in Their Care | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
     September 01, 2023 - When it comes to effective patient-provider communication, significant challenges persist. … These communication challenges are compounded by today's fragmented healthcare environment, one in which … In addition, communication challenges are amplified by unequal access to healthcare services for people … AHRQ Safety Program for Perinatal Care helps labor and delivery units improve patient safety, team communication … Toolkit for Engaging Patients to Improve Diagnostic Safety promotes enhanced communication and information

148. PS Grantee Report | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/research/findings/final-reports/index.html?page=2
     September 01, 2018 - Grant Number: R18 HS 023457 Topic(s): Communication and Teamwork Publication Date: September 2018 … Grant Number: R03 HS 024760 Topic(s): Communication and Teamwork Publication Date: February 2018 … Grant Number: R03 HS 024630 Topic(s): Communication and Teamwork Publication Date: August 2017 … Grant Number: R18 HS 022458-01A1 Topic(s): Communication and Teamwork Publication Date: July 2017 … Grant Number: K08 HS 20927 Topic(s): Communication and Teamwork Publication Date: September 2016

149. Strategy 2: Communicating to Improve Quality | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
     December 01, 2017 - Communication between the patient, family, and clinicians is a critical component of high-quality, safe … Strategy 2: The Communicating to Improve Quality strategy and its tools help facilitate this communication … [   Microsoft Word version - 1.4 MB ;   PDF version - 81.85 KB ] Communication Competencies … [   Microsoft Word version - 558.84 KB ;   PDF version - 345.13 KB ] Communication Training … – PowerPoint presentation for communication training that can be co-led by a physician, nurse, and patient

150. Additional Videos for TeamSTEPPS 3.0 | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps-program/resources/additional/index.html
     September 01, 2023 - See how this TeamSTEPPS technique, part of an evidence-based approach to safer care, can improve communication … This TeamSTEPPS technique, part of a proven teamwork system, promotes better communication and collaboration … Labor and Delivery: Successful Outcome Using TeamSTEPPS Effective communication can prepare health care … See how TeamSTEPPS techniques used in labor and delivery units can help improve communication and collaboration … Learn how this technique, one tool in the TeamSTEPPS 3.0 training program, can improve communication,

151. The End of the Public Health Emergency Refocuses the Urgency to Improve Healthcare Quality | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/news/blog/ahrqviews/public-health-emergency-refocus.html
     May 01, 2023 - The decline in patient experience is equally alarming, as captured in Leapfrog’s communication measures … They report five measures: nurse communication, physician communication, staff responsiveness, communication … The most significant declines were in communication about medicines (declined 4.28 percent) and staff

152. Making Progress on Healthy People 2030 Health Literacy Objectives | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
     October 01, 2021 - Everyone—no matter how educated—appreciates and can benefit from clear communication. … Health Literacy Objective 2: Decrease the proportion of adults who report poor communication with their … completion, providing booster training, using team members effectively, scheduling sufficient time for good communication … , providing simple educational materials, and holding providers accountable for clear communication. … All organizations that produce health information or deliver healthcare services can improve communication

153. Module 5: Situation Monitoring
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
     January 10, 2022 - Apply TeamSTEPPS reflective practice and communication tools to improve diagnosis. … Apply TeamSTEPPS reflective practice and communication tools to improve diagnosis. … Reflective practice and communication tools such as STEP can improve diagnosis. … Communication strategies and tools to overcome some of the breakdowns in teamwork and team communication … Communication. Leadership. Situation Monitoring. Mutual Support.

154. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
     May 01, 2017 - For more than a decade, poor teamwork and communication have remained the leading causes of maternal … Ways to reduce obstetrical adverse events include improving teamwork and communication among care teams … Because of the improved communication, staff members on the L&D unit now feel that they are “on the … with teamwork and communication programs, none of those efforts were sustained. … Hierarchical communication is almost nonexistent, and improved communication promises to lead to better

155. AHRQ Patient Safety Surveys, TeamSTEPPS Used in Georgia Nursing Homes and Hospitals | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/news/newsroom/case-studies/cquips1201.html
     October 01, 2014 - TeamSTEPPS system builds on four competency areas—leadership, situation monitoring, mutual support, and communication—and … This improved our internal processes, while helping us to improve our communication." … Session evaluations proved that building skills in communication and teamwork were highly valuable to … that incorporating TeamSTEPPS strategies with other work that they are doing has helped to overcome communication … "A real benefit of the AHRQ toolkit is that it promotes better communication to help keep everyone on

156. TeamSTEPPS 2.0 Module 7: Summary: Pulling It All Together
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule7.pptx
     November 02, 2018 - The topics we've covered in previous modules are team structure, communication, leadership, situation … Communication facilitates teamwork by enabling team members to effectively relay relevant information … SBAR provides a standardized form of communication. … It is moderated by communication and modeled by team leaders. … You have learned communication tools, such as SBAR, handoffs, and call-outs.

157. TeamSTEPPS Fundamentals Course: Module 6. Mutual Support | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
     March 01, 2019 - Mutual support is moderated by communication, which influences the delivery and ultimate effectiveness … Style of communication: Personal style can have a significant influence on support actions taken by … Close the loop on task communication—ensure the task was completed correctly. … Sharing the effective communication technique with others will promote continuous learning.   … In verbal communication, "CUS" and other signal phrases have a similar effect.

158. Rapid Response for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-fac-guide.html
     July 01, 2023 - Communication between primary care team and rapid responders. … Communication with patient/family. Use of briefings, huddles, and debriefings. … Communication is continuous, valued, and expected. … Ongoing communication with the patient and family. Apology and remediation. … Support implementation of unit systems: Staff training/communication. Simulation.

159. Reinforcing the Value and Roles of Nurses in Diagnostic Safety - Issue Brief (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/nurse-role-dxsafety.pdf
     September 02, 2022 - Enhancing nurse, patient, and healthcare teamwork and communication, and 4. … to communication best practices. … gaps and achieve communication best practices. … Diagnostic error: safe and effective communication to prevent diagnostic errors. … Communication breakdowns and diagnostic errors: a radiology perspective.

160. Resource List - AHRQ Ambulatory Surgery Center Survey (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-resource-list.pdf
     April 01, 2023 - Communication Openness 1. … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication About Patient Information, #8, SBAR Technique for Communication: A Situational Briefing … Communication Openness 1.