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121. Defining Diagnostic Error: A Scoping Review to Assess the Impact of the National Academies’ Report Improving Diagnosis in Health Care (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/topics/defining-diagnostic-error-a-scoping-review.pdf
     April 27, 2022 - None of the studies in this category focused on the concept of communication to patient. … Patient reports of diagnostic error Timeliness, accuracy, communication Aoki and Watanuki27 … Secondary analysis of patient reports of adverse Timeliness, accuracy, communication events ( … Patient- physician communication has been well studied,38 including how communication contributes to … Effective doctor-patient communication: an updated examination.

122. Integration of TeamSTEPPS Into Clinical Practice Using Non-traditional Methodologies (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-november2016.pdf
     January 01, 2016 - 05.2Mod 1 05.2 Page 13 TeamSTEPPS® Slide 13 Non-traditional Methodologies T Puzzle Teamwork Communication … 05.2 Page 14 TeamSTEPPS® Slide 14 Non-traditional Methodologies Egg Transport Mutual Support Communication … 1 05.2 Page 15 TeamSTEPPS® Slide 15 Non-traditional Methodologies Human Knot Mutual Support Communication … Page 16 TeamSTEPPS® Slide 16 Non-traditional Methodologies Skipping Rope Teamwork Leadership Communication … Non-traditional Methodologies Essential Tools for Integration and Implementation  Teamwork  Communication

123. AHRQ's Making Informed Consent an Informed Choice: Training Modules for Health Care Leaders and Professionals | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/health-literacy/professional-training/informed-choice.html
     May 01, 2023 - AHRQ has developed two interactive training modules that teach clear, comprehensive, engaging communication … How to remove communication barriers. The importance of establishing efficient workflows. … Health care professionals who take the 1.5 hour module will learn: Clear communication strategies,

124. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety Umbilical Cord Prolapse (doc file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
     May 01, 2017 - This scenario reinforces teamwork and communication related to— · situational awareness, · ability to … · Use SBAR, callouts, huddles, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and perceived … This includes communication between primary team and rapid responders, or between rapid responders and … family · Investigation · Ongoing communication with the patient and family · Apology and remediation

125. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/health-literacy/publications/ten-attributes.html
     January 01, 2024 - Health literacy leaders: make it clear that effective communication is a priority across all levels of … Informed Choice: Training Modules for Health Care Leaders and Professionals Strategies To Improve Communication … Health literate organizations simplify all communication to the greatest extent possible and verify comprehension … Effective spoken communication between patient and families and healthcare professionals and staff is … for Health Care Professionals Care Transitions From Hospital to Home: IDEAL Discharge Planning Communication

126. Core CUSP Toolkit | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/hai/cusp/modules/index.html
     August 01, 2019 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Implement Teamwork and Communication The Implement Teamwork and Communication module of the CUSP … Toolkit will help you to identify barriers to communication. … summarizes the concepts and activities of the other six modules in the CUSP Toolkit, including TeamSTEPPS ® communication

127. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Electronic Fetal Monitoring (doc file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/tool_safe-e-fetal-monitoring.docx
     May 01, 2017 - These scenarios reinforce teamwork and communication related to— · situational awareness; · ability to … Use SBAR, callouts, huddles, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and perceived … This may include the following: · Prompt, compassionate, and honest communication with the patient and … family · Investigation · Ongoing communication with the patient and family · Apology and remediation

128. AHRQ Safety Program for Perinatal Care: Safe Medication Administration
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/safemedication.pptx
     May 01, 2017 - This scenario reinforces teamwork and communication related to— situational awareness parameters for … with rapid responders communication with patient/family 12 AHRQ Safety Program for Perinatal Care … These scenarios reinforce teamwork and communication related to the following: situational awareness … Use SBAR and closed-loop communication techniques. … Add additional items under patient/caregiver teaching and communication.

129. Rapidresponse Facguide (doc file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.docx
     May 01, 2017 - Through simulation, one can reinforce teamwork and communication related to the following: Situational … This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … Communication is continuous, valued, and expected. … Communication with the patient and family during a rapid response, including assigning a staff member … with the patient and family Investigation Ongoing communication with the patient and family Apology

130. TeamSTEPPS Speciality Scenarios, Labor & Delivery (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/labordel.pdf
     March 18, 2014 - Communication. … Communication. … Skills Needed  Communication. … Communication. … Communication.

131. Executive Briefing
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/leadership-brief/ts-leadershipbrief.pptx
     January 01, 2013 - SBAR: a shared mental model for improving communication between clinicians. … Improving communication in the ICU using daily goals. … Bridging the communication gap in the operating room with medical team training. … Easy to use Provides simple, ready-to-use, structured communication tools and teamwork strategies that … Use concise, structured communication techniques. Adapt readily to changing situations.

132. Federal Interagency Workgroup: Improving Diagnostic Safety and Quality in Healthcare (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-111921.pdf
     March 11, 2022 - strategies, Be The Expert On You and 60 Seconds To Improve Diagnostic Safety, that, used together, enhance communication … VA • The External Peer Review Program is being used to determine the quality of test results communication … o The aim is to accelerate the improvement of test result communication in the VA. … forthcoming electronic health record (EHR) implementation, including test result reporting and clinician communication

133. Integration of TeamSTEPPS Into Clinical Practice Using Non-traditional Methodologies | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps/events/webinars/nov-2016.html
     July 01, 2018 - Communication Slide 28. NCH Amazing Race Outcomes Slide 29. Your Choice of Tools Slide 30. … strangers prevailed (every Team "won") Return to Contents   Slide 13 T Puzzle Teamwork Communication … Leadership Return to Contents   Slide 15 Human Knot Mutual Support Communication Leadership … Return to Contents   Slide 16 Skipping Rope Teamwork Leadership Communication Mutual … Support Return to Contents   Slide 17 Mouse Trap Communication Leadership Shared Mental

134. TeamSTEPPS Diagnosis Improvement Course | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/teamstepps-program/diagnosis-improvement/index.html
     February 01, 2024 - implementing TeamSTEPPS for Diagnosis Improvement, teams will learn about the four skills and how improved communication … to help the course facilitator develop and deploy a customized plan to train staff in teamwork and communication … to help the course facilitator plan and implement a customized plan to train staff in teamwork and communication … this assessment can be used to organize training, identify modules on which to focus, and highlight communication … Module 3: Communication (PowerPoint, 3 MB); Module 3 Facilitator's Notes  (PDF, 2 MB).

135. Health Literacy and Patient and Family Engagement: Strategic Tools to Prevent CAUTI | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
     December 01, 2017 - between patient and the medical team Slide 5 Why is Improved Medical Communication Important? … 710 Human Factors 899 Human Factors 614 Human Factors 699 Leadership 815 Leadership 557 Communication … 661 (82%) Communication 760 (61%) Communication 532 (59%) Assessment 555 Assessment 689 Assessment … Slide 18 Clear Medical Communication: Physician Barriers Physician Attitudes Communication Skills … Slide 19 Clear Medical Communication: Nursing Barriers Time Lack of Clarity of Daily Goals:

136. Patient and Family Engagement | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
     September 01, 2013 - Effective Patient and Family Communication Slide 13. … The Importance of Effective Communication Slide 14. … The Link Between Communication and Patient Safety 1 Slide 15. Communication Tips 1 Slide 16. … The Importance of Effective Communication Say: Communication among CUSP team members and patient … The Link Between Communication and Patient Safety 1 Say: Effective communication and collaboration

137. TeamSTEPPS in Long-Term Care (LTC): Financial and Safety Benefits of Implementing TeamSTEPPS in Nursing Homes and LTC Facilities
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-sept2013.pptx
     January 01, 2013 - support other team members’ needs through accurate knowledge about their responsibilities and workload Communication … and stories Supplement lectures with exercises Hold brief yet frequent learning sessions Focus on communication … The VA’s National Center for Patient Safety database shows similar results with communication failure … program on the Jewish Home Transitional Care Unit will lead to: Improved CNA empowerment Improved … WING SW WING COWORKER/SUPERVISOR SUPPORT                   TEAMWORK/COMMUNICATION

138. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety Shoulder Dystocia (doc file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_shoulder-dystocia.docx
     May 01, 2017 - This scenario reinforces teamwork and communication related to— · situational awareness, · ability to … · Use SBAR, callouts, huddles, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and patient … This may include the following: · Prompt, compassionate, and honest communication with the patient and … family · Investigation · Ongoing communication with the patient and family Disclose any unintended

139. AHRQ Safety Program for Perinatal Care: Rapid Response for Perinatal Safety (pdf file)
     healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.pdf
     May 01, 2017 - This aspect of perinatal safety calls for L&D units to foster a culture of teamwork and communication … • Use of transition communication techniques to ensure a shared mental model of plan of care and … This includes communication between primary team and rapid responders, or between rapid responders … • Communication is continuous, valued, and expected. … with the patient and family • Investigation • Ongoing communication with the patient and family

140. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - Improving Communication—Improving Care. … How health care organizations can ensure effective, patient-centered communication with people from diverse … Better communication and overall experience. … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication