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241. Implement-Facilitator-Guide (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.docx
     May 01, 2017 - Teamwork and Communication for Perinatal Safety SAY: The Implement Teamwork and Communication module … and transparency, identify barriers to communication, and apply the effective teamwork and communication … barriers to communication, Describe the connection between communication and medical errors, and Identify … Effective communication is clear. … Effective communication is brief and concise. Effective communication is timely.

242. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
     October 01, 2023 - Edgman-Levitan, PA MGH Stoeckle Center for Primary Care Innovation Massachusetts General Hospital/Yale CAHPS Communication … Team • Goals of CAHPS Communication Team ► Members represent AHRQ, Westat, Yale and Rand CAHPS team … to stakeholders’ feedback and concerns about planned and ongoing activities − Improving internal communication …  Using Shared-Decision Making Educational Interventions to Improve Engagement and Doctor-Patient Communication … Access to care  Care coordination Relational measures:  Office staff helpfulness  Patient-provider communication

243. Implementation Plan (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d6_combo_implementationplan.pdf
     June 29, 2016 - • Develop a communication/training and implementation plan. … • Set a timeframe and target dates for the completion of tasks/actions and communication/training … In Column 4, determine whether communication/training is required for each task. … If so, replace the red text with target dates of communication/training in column 5. … Once the communication/training is complete, check off the completion boxes. 6.

244. Chapter 6. Measure Maps and Profiles (continued, 22) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6u.html
     June 01, 2014 - Communication with Referring Physicians Practice Improvement Module (CRP-PIM) 78. … accountability or negotiate responsibility   ■   Communicate   ■        Interpersonal communication … Temkin-Greener, personal communication, September 1, 2010). This instrument contains 81 items. … Stumbo, personal communication, July 26, 2011) and is available in English and Spanish versions. 1 … Stumbo, personal communication, July 26, 2011).

245. North Carolina Physicians Use AHRQ Materials to Boost Communication with Patients | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201534.html
     December 01, 2015 - Newsroom Impact Case Studies North Carolina Physicians Use AHRQ Materials to Boost Communication … Newsletter Events North Carolina Physicians Use AHRQ Materials to Boost Communication … Whiteville, North Carolina, uses AHRQ’s " Questions Are the Answer " educational materials to improve communication … Topic(s): Patient Safety, Quality of Care, Health Literacy, Clinician-Patient Communication … December 2015 Internet Citation: North Carolina Physicians Use AHRQ Materials to Boost Communication

246. Introduction to the Fundamentals of TeamSTEPPS Concepts and Tools (Part 1 of 3)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-071217.pptx
     January 01, 2017 - Communication. Situation monitoring. Mutual support. … Communication—Structured process by which information is clearly and accurately exchanged among team … Human Factors, Communication, and Leadership are in the top three positions for 2013, 2014, and 2015, … Communication goes through Sender initiates message. … This leads back to Communication, which continues the process. 18 IMPACT of Communication on Patients

247. Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmtrain.pdf
     January 01, 2010 - Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy … Review techniques to improve communication with low-literacy patients 5. … Today we’ve gone over some of the strategies to improve communication. … Teaching About Health Literacy and Clear Communication. … Teaching About Health Literacy and Clear Communication.

248. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/scenarios/ambulatory.html
     October 01, 2014 - Communication. … Communication: Offer and seek information. … Communication: Offer and seek information. … Communication: Offer information. … Skills Needed Communication. Situation monitoring.

249. Kripalani 2006 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/Kripalani_2006.pdf
     January 01, 2006 - that teach communication behaviors as Med Educ Online [serial online] 2006;��:�3. … Physician communication with diabetic patients who have low health literacy. … Communication patterns of primary care physicians. JAMA.�997;277:350-6. 4�. … Effect of communication skills training on medical stu- dent performance. … Evidence on patient-doctor communication. Cancer Prev Control. �999;3:25- 30.

250. Improving Patient Experience in Large Organizations webcast - Fishkin (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
     March 24, 2020 - Health Plan PhysiciansHospitals + HCAHPS Case Study: Medication Communication 17 | Copyright … HCAHPS Case Study: Medication Communication Composite 12. … Patient takes colored folder home and encouraged to use for future appointments and communication … post-partum and placed in highly visible area Impact of Playbooks and Workflow on the Medication Communication … HCAHPS Case Study: Medication Communication Composite Processes for Quality Improvement Practice

251. Maternal and Child Health Care: Person-Centered Care & Patient Safety | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/healthyliving/mchpcc-ps.html
     June 01, 2018 - Overall Rate: In 2013, 3.4% of parents reported poor communication with their children’s health provider … Trends: From 2002 to 2013, the percentage of children whose parents reported poor communication with … Between 2002 and 2013, the percentage of children whose parents reported poor communication decreased … Groups With Disparities: In 2013, the percentage reporting poor communication with health providers … In 2013, 2.1% of parents of privately insured children reported poor communication compared with 5.6%

252. 4 Tk1 T3-Not All Infections Need Antibiotics- Final (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T3-Not_all_Infections_need_antibiotics-_final.pdf
     May 01, 2014 - Situation, Background, Assessment, and Recommendation form (the UTI SBAR form) is intended to guide communication … The UTI SBAR form is based on the Situation, Background, Assessment, and Recommendation form of communication … The SBAR communication style promotes better communication and performance by addressing the specific … • The UTI SBAR form facilitates communication between nursing staff and prescribing clinicians.

253. SOPS Ambulatory Surgery Center Webcast - HARE (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
     January 01, 2023 - composite measures and 27 survey items assessed in the SOP Ambulatory Surgery Center Survey are: • Communication … About Patient Information (4 items) • Communication Openness (3 items) • Staffing, Work Pressure, and … Communication About Patient Information Your ASC 93% Database … About Patient Information 90% Communication Openness 89% 26 2021 SOPS ASC Database Composite Measure … Communication About Patient Information 1.

254. Mod5-Disclosure-Checklist (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
     April 01, 2016 - individuals who are conducting initial or followup disclosure conversations, including key disclosure communication … Part II can be used to conduct all followup communication. … Remember the key disclosure communication skills listed at the end of the checklist. … Complete 3 Part II - Disclosure Communication Get Ready ■ Review the event … Discuss what went well and what could be done going forward to enhance communication.

255. Shadowing (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
     August 08, 2012 - The shadower will observe oral and written communication practices and problems and the effect they have … Purpose of tool: This tool offers a structured approach to identify, and then improve, communication, … Review your list of observed communication and teamwork problems. … Discuss with the provider you shadowed what you believe may reduce communication errors and teamwork … What suggestions do you have for improving teamwork and communication?

256. Guide (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/guide.docx
     March 01, 2017 - · Video1.2: Communication and Engaging the Family Communicating With Residents and Families: Ideas … and Challenges* · Slides 20–28 · Video 1.3: Communication in Action Engagement Using Resident and … Family Advisers* · Slides 29–33 · Video 1.4: Communication Tools Long-Term Care Ombudsman Program · … Materials: Slides 14–19, Get To Know Your Health Care Team tool, Staff Communication video, Communication … Discuss opportunities to improve communication with all residents and family.

257. Overview (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/overview.docx
     March 01, 2017 - Teamwork Staff Empowerment Teamwork and Communication Resident and Family Engagement 2. … Compliance With Procedures Staff Empowerment Teamwork and Communication 4. … Handoffs Teamwork and Communication Resident and Family Engagement 7. … and Communication 8. … Communication Openness Staff Empowerment Teamwork and Communication 9.

258. Underwood Surgery Center: Slide Presentation (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/tinsleyslides.pdf
     September 01, 2015 - Teamwork 86% 80% Response to Mistakes 82% 79% Staffing, Work Pressure, and Pace 76% 77% Communication … case • Staff encouraged to share suggestions of what improvements might be made 59 59 Communication … Added colorful signs in each room with the phases from the checklist 62 62 Communication Openness … Always 87% 74% 63 63 Change Implemented • Medical Director encouragement for more open communication … in the Surgery/Procedure Room Changes Implemented Communication Openness Change Implemented

259. Comparability of Results for the 2.0 and 3.0 Versions of the CAHPS Clinician & Group Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
     July 01, 2015 - • The communication composite had a top box score that was 3 percentage points higher. … Analysis Method To examine differences between the 2.0 and 3.0 versions of the access and communication … Table 1 lists the items in the access and communication composites; note that the items included in … Items in the Access and Communication Composite Measures Composites and Items Version 2.0 Version … Page 3 of 4 Results The top box scores for both the access and communication measures were higher

260. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety -Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-ASC_Webcast_2021-Ginsberg.pdf
     January 01, 2021 - resistance • Build capacity in the health care system to accelerate safety improvements • Improve communication … Communication About Patient Information 2. Communication Openness 3. … for Patient Safety Near-Miss Documentation Overall Rating on Patient Safety (Excellent to Poor) Communication