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1. PAIGE Chatbot For Patient-Clinician Communication: (pdf file)
   cdsic.ahrq.gov/sites/default/files/2024-09/PAIGE%20Assessment%20Report_Public%20Version.pdf
   January 01, 2024 - PAIGE Chatbot For Patient-Clinician Communication: i PAIGE Chatbot For Patient- Clinician Communication … PAIGE Chatbot for Patient-Clinician Communication: Usability and Utility Assessment. … PAIGE leverages an LLM to improve and streamline patient-clinician communication. … Overview of the Patient-Clinician Communication System Components 3. … Patient Communication Preferences Differ.

2. PAIGE Chatbot for Patient-Clinician Communication: Usability and Utility Assessment | CDSiC
   cdsic.ahrq.gov/cdsic/PAIGE-assessment-report
   September 26, 2024 - Download PAIGE Chatbot for Patient-Clinician Communication … patient-facing large language model-powered PC CDS prototype that seeks to streamline patient-provider communication … (PC CDS) prototype known as PAIGE that leverages an LLM to improve and streamline patient-clinician communication … PAIGE prototype to better understand the capability of LLMs to facilitate accurate and timely clinical communication … PAIGE Chatbot for Patient-Clinician Communication: Usability and Utility Assessment.

3. Patient Prioritization of Measurement Areas for Patient-Centered Clinical Decision Support (pdf file)
   cdsic.ahrq.gov/sites/default/files/2024-07/Final%20MO%20Patient%20Prioritization%20of%20Measurement%20Areas%207.18.24.pdf
   January 01, 2024 - All participants indicated that communication quality was extremely important. … Communication quality is whether the right information was shared at the right time in the right way … They emphasized the connection between communication quality and knowledge: when communication quality … In these cases, poor communication quality can negatively influence patient knowledge. … While various measures focused on specific elements of communication exist,25 communication quality

4. MO Patient Preference Inventory (xls file)
   cdsic.ahrq.gov/sites/default/files/2025-03/Copy%20of%20Final_MO_Patient%20Preference%20Inventory_6.7.24_508.xlsx
   January 01, 2025 - N/A N/A N/A N/A N/A • Use of communication tools Communication Preferences for Patients with Chronic … Effective and open communication (EOC), 3. Emotionally supportive communication (ESC), and 4. … ; 0.84 for Emotionally supportive communication; and 0.80 for Communication about personal circumstances … ; 2.11 (.82)for Emotionally supportive communication; and 1.83 (0.77) for Communication about personal … O&O Taxonomy Frances Communication​ N/A N/A N/A N/A N/A • Use of communication tools KOVA Questionnaire

5. Standards and Regulatory Frameworks Workgroup: Advancing Standardized Representations for Patient Preferences to Support Patient-Centered Clinical Decision Support (pdf file)
   cdsic.ahrq.gov/sites/default/files/2025-03/SRF%20Standards%20for%20Patient%20Preferences.pdf
   January 01, 2025 - use of communication tools. … use of communication tools. … Patient communication lacks codes in terms of preference for communication timing, frequency of communication … " "message frequency" "communication regularity" "communication prevalence" Use of communication … through the patient portal) "discontinue communication" "cease communication" "communication permission

6. Standards and Regulatory Frameworks Workgroup: Prioritizing Patient Preferences for Standardization to Support PC CDS (pdf file)
   cdsic.ahrq.gov/sites/default/files/2024-09/SRF_Patient%20Preference%20Standardization%20Priorities_508.pdf
   January 01, 2024 - Communication Preferences. … At many points in the discussion, communication preferences were raised as important to collect from … preferences around communication are not recorded and applied. … contacted through the mode of communication that I like. … Communication   • Timing (e.g., time of day, time in relation to clinical visit/care, etc.

7. Incorporating Patient Preferences in Patient-Centered Clinical Decision Support (pdf file)
   cdsic.ahrq.gov/sites/default/files/2025-06/TPC%20Topic%20Highlight%20Patient%20Preferences.pdf
   January 01, 2025 - patient would like to visit, whether a patient prefers in-person or virtual appointments, the patient’s communication … a Personalized Care Experience Honoring preferences such as preferred name, language, and type of communication … is to record and use the patient’s administrative preferences (e.g., preferred name, language, and communication … Complete questionnaire to document personal, communication, and healthcare coordination preferences

8. Trust and Patient-Centeredness Workgroup: Patient and Caregiver Perspectives on Generative Artificial Intelligence in Patient-Centered Clinical Decision Support | CDSiC
   cdsic.ahrq.gov/cdsic/AI-perspectives
   July 08, 2024 - PC CDS can harness AI to collect and analyze data, streamline communication between patients and their … facilitate simple clinical scenarios, reduce lag time, and improve the efficiency of patient-provider communication

9. Patient Preferences Are Essential to Bringing the Patient Into Focus (pdf file)
   cdsic.ahrq.gov/sites/default/files/2024-09/CDSiC%20Infographic%202024_508_0.pdf
   January 01, 2024 - Communication This domain includes concepts such as the timing, the mode, the frequency, and use of … various communication tools. … Patient Into Focus Six Patient Preference Domains Personal characteristics Healthcare services Communication

10. Trust & Patient-Centeredness Workgroup: Improving the Source Credibility of Patient-Centered Clinical Decision Support Tools (pdf file)
    cdsic.ahrq.gov/sites/default/files/2023-08/Final%20TPC%20P3_Source%20Credibility%20to%20AHRQ%208.2.23_508c%20Version.pdf
    January 01, 2023 - .14,33 However, relying on these sources independent of other evidence can also do harm and spread misinformation … Determinants of the Perceived Credibility of Rebuttals Concerning Health Misinformation. … Journal of Computer-Mediated Communication. 2001;6(4), n.p. 22 Berlo DK. … Communication Theory: An Underrated Pillar on Which Strategic Communication Rests. … Communication Monographs. 2012;79(3), 385-405. 65 Rains SA, Ruppel EK.

11. OY2 Innovation Center Operational Framework (pdf file)
    cdsic.ahrq.gov/sites/default/files/2024-12/OY2%20Innovation%20Center%20Operational%20Framework_508.pdf
    January 01, 2024 - .................................................................................. 4 Facilitating Communication … ■ Facilitate cross-Core synergies through regular communication. … Communications The Planning Committee will convene virtually every four months to facilitate regular communication … Work with Innovation Center Leadership to provide Planning Committee meeting support Facilitating Communication … Center Cores Innovation Center Cores’ Primary Function Roles and Responsibilities Facilitating Communication

12. Stakeholder Community and Outreach Center: Operational Framework – Option Year 2 (pdf file)
    cdsic.ahrq.gov/sites/default/files/2024-12/OY2_Final%20Stakeholder%20Center%20Operational%20Framework.pdf
    January 01, 2024 - • Facilitating cross-Workgroup synergy and coordination through regular communication. … will provide Steering Committee and Innovation Center Planning Committee updates to facilitate cross-communication … be taken, distributed to Workgroup members and available on the project SharePoint site to improve communication … Facilitating Communication Across CDSiC Centers. … • Regular communication with Workgroup members to obtain buy-in and foster continuous engagement

13. CDSiC Innovation Center: Quarterly Report (pdf file)
    cdsic.ahrq.gov/sites/default/files/2024-07/Innovation%20Center%20Q2%202024%20Progress%20Report.pdf
    January 01, 2024 - Design and Development of a Chatbot Prototype to Support Patient-Clinician Communication .......... … Design and Development of a Chatbot Prototype to Support Patient-Clinician Communication In this project … The aim is to improve accuracy and efficiency in patient- clinician communication by using a chatbot … The presentation focused on how LLM was used (and not used) to facilitate patient-clinician communication … Design and Development of a Chatbot Prototype to Support Patient-Clinician Communication Innovation

14. CDSiC Innovation Center: Quarterly Report (pdf file)
    cdsic.ahrq.gov/sites/default/files/2024-09/Innovation%20Center%20Q3%202024%20Progress%20Report.pdf
    January 01, 2024 - Design and Development of a Chatbot Prototype to Support Patient-Clinician Communication ........... … Design and Development of a Chatbot Prototype to Support Patient-Clinician Communication In this project … The aim is to improve the accuracy and efficiency of patient-clinician communication by using a chatbot … PAIGE Chatbot for Patient- Clinician Communication: Usability and Utility Assessment. … Design and Development of a Chatbot Prototype to Support Patient-Clinician Communication Innovation

15. Measurement and Outcomes Workgroup: Inventory of Patient Preference Measurement Tools for PC CDS Report (pdf file)
    cdsic.ahrq.gov/sites/default/files/2025-03/Final_MO_Patient%20Preference%20Report_6.7.24.pdf
    January 01, 2025 - For example, a patient can express communication preferences for PC CDS designed to support medication … The tools tested for validity cover a range of domains, including Engagement, Communication, Healthcare … )  • Preferred name • Language   • Allows for personalization of PC CDS-related communication … Communication   • Timing (e.g., time of day, time in relation to clinical visit/care, etc. … tools (e.g., option to discontinue use of communication tools such as messaging with healthcare

16. Trust and Patient-Centeredness Workgroup: Patient and Caregiver Perspectives on Generative Artificial Intelligence in Patient-Centered Clinical Decision Support (pdf file)
    cdsic.ahrq.gov/sites/default/files/2024-07/OY1_FINAL%20TPC%20Patient%20Perspectives%20Generative%20AI.pdf
    January 01, 2024 - PC CDS can harness AI to collect and analyze data, streamline communication between patients or caregivers … tool, while others may be more comfortable substituting asynchronous communication for some direct … Participants agreed on AI’s potential to streamline patient–clinician communication, save time, and … Participants noted that AI tools hold the potential to support communication and help the patient provide … Given the prevalence of misinformation online, participants noted that generative AI can pose risks

17. Innovation Core 2: Conducting and Coordinating Clinical Decision Support (CDS) Projects | CDSiC
    cdsic.ahrq.gov/cdsic/innovation-center/conducting-coordinating-cds
    May 22, 2025 - Related Resources PAIGE Chatbot for Patient-Clinician Communication: Usability … patient-facing large language model-powered PC CDS prototype that seeks to streamline patient-provider communication

18. CDSiC Innovation Center: Quarterly Report (pdf file)
    cdsic.ahrq.gov/sites/default/files/2024-02/Innovation%20Center%20Q4%202023%20Progress%20Report_508_01052024.pdf
    January 01, 2024 - Design and Development of Chatbot Prototype to Support Patient-Provider Communication . 6 Innovation … support medication adherence; and 2) design and develop a chatbot prototype to support patient-provider communication … Design and Development of Chatbot Prototype to Support Patient-Provider Communication In this project … The team expects to see improved accuracy and efficiency of provider responses and strengthened communication … Design and Development of Chatbot Prototype to Support Patient-Provider Communication Innovation Center

19. Final Revised Operations Center Operational Framework (pdf file)
    cdsic.ahrq.gov/sites/default/files/2024-02/OY1%20Operations%20Center%20Operational%20Framework.pdf
    January 01, 2024 - Coordinate activities across CDSiC centers by supporting information flow and establishing clear lines of communication … strategic direction; workshop potential solutions to CDS challenges; and capitalize on real-time communication … ► Steering Committee members will be responsible for maintaining communication with task leadership

20. CDSiC & Clinicians | CDSiC
    cdsic.ahrq.gov/cdsic/clinicians
    May 22, 2025 - PAIGE Chatbot for Patient-Clinician Communication: Usability and Utility Assessment This report assesses … patient-facing large language model-powered PC CDS prototype that seeks to streamline patient-provider communication