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281. Health Literacy Tools for Providers of Medication Therapy Management | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html
     September 01, 2020 - The following health literacy tools can improve communication with MTM patients. … Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff .

282. I-PASS: Integrating High Quality Handoffs into TeamSTEPPS and Hospital Care
     cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-may2015.pptx
     January 01, 2015 - childrens.harvard.edu TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® I-PASS Slide ‹#› 12 Communication … Slide ‹#› Handoff Bundle Intervention: Boston Children’s Hospital Resident handoff bundle (RHB): Communication … Evidence-based team training curriculum High performing teams Must have effective leaders Use structured communication … Slide ‹#› Semantic Qualifiers Dichotomous qualifiers along an axis Provide clarity Enable clear communication … Overview of 3-hour Workshop 2-Hour Session of Didactic and Interactive Exercises TeamSTEPPS training Communication

283. Train-the-Trainer Instructor Guide | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
     October 01, 2020 - Identify and raise patient communication issues. … Identify and raise patient communication issues. … To raise communication issues. … This technique can be most useful for interpreters, who can use the teach-back to correct any misinformation … or missed communication.

284. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - , such as access to care (e.g., scheduling appointments and receiving timely care and information), communication … , can equip providers with the skills, tools, and information systems they can use to improve their communication … Improvement Strategies Organized by Topic Strategy Access to Care & Information Communication with … (12) Getting Timely Appointments, Care, and Information Between Visit Communication Communication … Care Getting Appointments and Care Quickly Getting Needed Care Getting Care Quickly Communication

285. TeamSTEPPS Specialty Scenarios: ICU (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/icu.pdf
     March 19, 2014 - and call-out, the ability to be aware of what was happening with the team and to provide effective communication … Communication: Offer information. … Skills Needed  Communication. Situation monitoring: Assess status of patient. … Situation awareness was not maintained, nor was communication enhanced with essential check-backs or … Communication. Situation monitoring. Situation awareness. Shared mental model.

286. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - Survey was developed by AHRQ and designed to measure patients’ experiences of their care, including communication … program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication

287. How To Implement the Pressure Injury Prevention Program in Your Organization
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/module4_pu-implementation_slides.pptx
     November 20, 2014 - hospitals experience the challenges of staff turnover. 19 Practice Insight Staff Turnover 20 Communication … Patterns Good communication needs to occur among staff at all levels. … families) Among unit staff, the Implementation Team, the Wound Care Team, and senior management 21 Communication … Care Team, and Implementation Team in preventing pressure injuries Importance of the Unit Champions Communication

288. Improving Patient Safety Culture to Provide Safer Care
     cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-august2016.pptx
     January 01, 2016 - interventions within the CUSP framework Describe specific implementation efforts focused on improving teamwork, communication … TeamSTEPPS® Improving Patient Safety Culture Slide ‹#› CUSP Tool #1: Morning Briefing Structured communication … SBAR Situation, Background, Assessment, Recommendation Offers standardized method of concise, direct communication … 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® Improving Patient Safety Culture Slide ‹#› Why Teamwork and Communication

289. Implementing TeamSTEPPS to the Perioperative Service Area
     cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
     January 01, 2017 - Initiatives* with TeamSTEPPS* Briefing* Prior to Induction* = Shared Mental Model* Debriefs* = Improved Communication … Implementation of a multiphase Debrief/Handoff tool Regular Leadership Rounding by the PLT Improved Team communication … Developing expertise in team training and HRO fundamentals in the leadership team Integrating teamwork and communication … identification and resolution of patient safety concerns Reducing adverse patient events related to communication

290. PowerPoint Presentation
     cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/ts-obc-webinar-050317.pptx
     January 01, 2017 - TeamSTEPPS is an evidence-base communication toolkit to improve performance across the health care delivery … motivate others and influence change Has consistent positive approach to teamwork at all times Has strong communication … Passionate, outgoing Viewed as leaders in their respected areas, respected by their peers, and have strong communication … 17 Assessing The Environment Staff Satisfaction Clinical Observations Staff feedback, workflows, communication

291. OBC PPT Q4
     cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2018-materials/ts-obc-webinar-uw.pptx
     January 01, 2018 - Discuss quick win tools such as Closed-Loop Communication, SBAR, CUS, Briefs, Huddles, and Debriefs. … activities that reinforce the tools/concepts of TeamSTEPPS Debrief with a focus on the teamwork and communication … Closed-Loop Communication SBAR Leading Teams Briefs, Huddles, Debriefs Situation Monitoring Shared Mental … Potato Head This exercise reinforces the following tools: Closed loop communication Brief, huddles, debrief … to clinical staff/providers General communication throughout clinic TEAMSTEPPS 05.2 Mod 1 05.2 Page

292. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
     December 01, 2017 - Learning Objectives Describe the relationship between hierarchy and patient safety Explain communication … What communication tools can be used to break down the “BAD” hierarchy and support the “GOOD”? … Slide 14 Communication and Hierarchy Clearly assert concerns and suggestions Use an assertive … of time Lack of information sharing Hierarchy Defensiveness Conventional thinking Varying communication

293. Tool: Task Assistance | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Updates Welcome Guides Curriculum Materials Introduction to Curriculum Module 1: Communication … a patient in the waiting room exhibiting atypical confusion to avoid an emergency (patient‐centered communication … Style of communication: Personal style can greatly influence the team’s supportive actions. … Close the loop on task communication—ensure the task was completed correctly.

294. Module 3: Staff Empowerment: Facilitator Notes | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
     March 01, 2017 - Slide 18: Communication and Information Sharing 3 Say: Encouraging two-way communication between … Planning forums for regular two-way communication with staff can be useful. … Watch how Thomas encourages communication and information sharing. … PLAY VIDEO Video 3.2 Open Communication Ask: Sharon was comfortable talking to her nurse manager … who encouraged the communication and created a safe environment to share concerns.

295. Assembleteam (doc file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
     August 24, 2012 - Hierarchy may impede unit team success by limiting opportunities for communication and interaction. … , and · Develop a plan for communication. … The physician champion also serves as the communication link between unit physicians and the team. … Slide 27 SAY: Two TeamSTEPPS tools can facilitate communication among CUSP team members and clarify … These tools are reviewed in the “Implement Teamwork and Communication” module of the CUSP Toolkit.

296. Diagnostic Safety Grants Awarded in FY 2022 | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/diagnostic-safety/research/grants-2022.html
     March 01, 2024 - Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience Principal Investigators … Characterize the diagnostic journey, focusing on successes, errors, and patient/family and clinician communication … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients … the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician communication

297. Making Acute Care More Patient-Centered | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
     June 01, 2020 - Safety Checklist Tool to improve patient safety and quality outcomes, provider efficiency, and team communication … These reports give hospital staff a clear understanding of their communication, attentiveness, and responsiveness … Internal Communication. PSLL Learning Network Webinar #7 Report. AHRQ, Rockville, MD, 2019. … Internal Communication. PSLL Learning Network Webinar #2 Report. AHRQ, Rockville, MD, 2017. … A web-based and mobile patient-centered ''microblog'' messaging platform to improve care team communication

298. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - years, continues to explore requiring medical boards to use patient experience measures to assess the communication … report positive interactions with their providers.2  Patients’ experiences with care, particularly communication … Physician communication and patient adherence to treatment: A meta-analysis. … Effective physician-patient communication and health outcomes: A review. … Physician-patient communication: The relationship with malpractice claims among primary care physicians

299. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
     September 01, 2020 - Strategies for Clear Communication Section 2: Strategies for Clear Communication The second section … Being deaf or hard of hearing is another communication barrier. … However, you should still engage in nonverbal communication. … They may have gotten conflicting information from other health care professionals, or may have gotten misinformation … We have gone over four clear communication strategies.

300. Comprehensive Unit-based Safety Program: Accelerating the Adoption of Evidence-Based Practices To Prevent Healthcare-Associated Infections | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/hai/cusp/summary/index.html
     September 01, 2017 - developed at Johns Hopkins with AHRQ support, combines improvements in safety culture, teamwork, and communication … change models because it combines behavioral elements—an emphasis on safety culture, teamwork, and communication—with