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161. St. Jude Relies on AHRQ's Hospital Survey on Patient Safety Culture | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/news/newsroom/case-studies/cquips1402.html
     January 01, 2014 - For example, survey results in 2009 about feedback and communication of errors prompted St. … Jude to put into place a variety of methods to improve communication about events, including new summaries … The project significantly reduced the number of cases of poor handoff communication among physicians. … These dimensions include nonpunitive response to error, communication openness, hospital management support … for patient safety, and feedback and communication about errors.

162. CAHPS Child Hospital Survey | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
     February 01, 2024 - The measures are listed below, organized by topic: Communication with Parent Communication between … you and your child’s nurses (composite measure) Communication between you and your child’s doctors … (composite measure) Communication about your child’s medicines (composite measure) Keeping you informed … measure) Keeping you informed about your child’s care in the Emergency Room (single-item measure) Communication

163. Staff Training Instructor Guide | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps/lep/traintrainers/lepigstafftrain.html
     October 01, 2020 - Identify and raise patient communication issues. … To raise communication issues. … Briefs are a communication and team tool for planning purposes. … This technique can be most useful for interpreters, who can use the teach-back to correct any misinformation … or missed communication.

164. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles: Facilitator Notes | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
     March 01, 2017 - Slide 11: Teamwork and Communication Say: In the Teamwork and Communication module, we will— … List barriers to effective teamwork and communication. … Explain solutions to the barriers using communication tools. … Train teams to use teamwork and communication tools. … The Teamwork and Communication module also contains useful, structured communication tools, including

165. Improving Patient Safety Systems for Limited-English-Proficient (LEP) Patients: A Guide for Hospitals | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps/lep/hospitalguide/lephospitalguide.html
     December 01, 2012 - To Foster Safety for LEP Patients: TeamSTEPPS® Slide 21: Improving Team Communication To Foster Safety … Communication problems are the most frequent.root cause of serious patient safety events reported to … These standards emphasize effective communication, cultural competence, and patient-centered care as … Train staff on team communication, use of interpreter services, cultural competency, and advocacy by … Utilize TeamSTEPPS structured communication skills to identify and raise patient communication issues

166. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
     January 01, 2022 - assistance and resources available 15 Areas of Patient Safety Culture Assessed Across SOPS Surveys • Communication … About Error • Communication Openness • Organizational Learning – Continuous Improvement • Overall … health IT affects patient safety, including: − EHR system training − EHR support and communication … Supplemental Item Set • For medical offices ► Focus on − The diagnostic process − Accurate diagnoses − Communication

167. TeamSTEPPS Rapid Response Systems Module | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps/rrs/rrs_slides/rrsslides.html
     July 01, 2018 - and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication … the triangle and point through the Patient Care Team circle to the Skills blocks entitled Leadership, Communication … Text in box reads:) Communication Tools/Strategies: SBA RRS Activation (32 sec.) … (Points to second text box, which reads: ) Leadership, Situation Monitoring, Mutual Support, Communication … Communication Tools/Strategies Handoffs SBAR I PASS the BATON   Patient Disposition (1 min.

168. TeamSTEPPS Patient Videos | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps-program/resources/patient/index.html
     June 01, 2023 - TeamSTEPPS Patient Video: Tara (7:15) Tara, a patient, discusses the impact that verbal and nonverbal communication … how positive teamwork in a cardiac rehabilitation program helped restore his health, and how specific communication … tools such as SBAR (Situation, Background, Assessment, Recommendation) foster effective communication

169. Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/lepguide/lepguide.pdf
     September 01, 2012 - • Use TeamSTEPPS structured communication skills to identify and raise patient communication issues … I think that would be an improved communication strategy” (Leader, Nursing). … Identify and raise patient communication issues. … Improving patient safety through provider communication strategy enhancements. … Encourage appreciation, value, respect, understanding, and open communication.

170. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Health Care November Meeting Summary (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/topics/fed-IWG-dxsafety-Nov19mtg.pdf
     November 15, 2019 - researchers on implementing a national initiative that uses a metric for timeliness of test results communication … Communication initiatives since communication is a key component of many diagnostic issues; 2.

171. Agency for Healthcare Research and Quality
     cahps.ahrq.gov/tools/index.html?page=3
     September 01, 2012 - TeamSTEPPS is a customizable program to improve patient safety by training clinicians in teamwork and communication … The TeamSTEPPS 3.0 curriculum is composed of Introduction, four Modules (Communication, Team Leadership … for Engaging Patients To Improve Diagnostic Safety This toolkit is designed to promote enhanced communication … Perinatal Safety This toolkit helps hospital labor and delivery units improve patient safety, team communication … and their newborns with an aim of decreasing maternal and neonatal adverse events resulting from poor communication

172. Agency for Healthcare Research and Quality
     cahps.ahrq.gov/es/tools/index.html?page=3
     September 01, 2012 - TeamSTEPPS is a customizable program to improve patient safety by training clinicians in teamwork and communication … The TeamSTEPPS 3.0 curriculum is composed of Introduction, four Modules (Communication, Team Leadership … for Engaging Patients To Improve Diagnostic Safety This toolkit is designed to promote enhanced communication … Perinatal Safety This toolkit helps hospital labor and delivery units improve patient safety, team communication … and their newborns with an aim of decreasing maternal and neonatal adverse events resulting from poor communication

173. AHRQ Safety Program for Perinatal Care: Rapid Response for Perinatal Safety
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse.pptx
     October 01, 2017 - between primary care team and rapid responders communication with patient/family use of briefings, … Have situational awareness during rapid response events Use SBAR, callouts, huddles, and closed-loop communication … Communication is continuous, valued and expected. … Family Engagement Unit approach incorporates— mechanisms for patient activation of a rapid response communication … Support implementation of unit rapid response system through: Staff training/communication Simulation

174. Improving Patient Safety in Community Pharmacies: A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-resources.pdf
     May 01, 2023 - Communication About Prescriptions Across Shifts 7 Composite Measure 8. … Communication Openness 1. … Communication About Mistakes 1. … Communication Openness 1. … Communication About Prescriptions Across Shifts Composite Measure 8.

175. New Challenge Competition Offers Prizes for Ideas on Advancing AHRQ’s CDS Connect | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/news/newsletters/e-newsletter/881.html
     September 01, 2023 - TeamSTEPPS® Tool for Diagnosis Reliably Assesses Teamwork and Communication . … TeamSTEPPS® Tool for Diagnosis Reliably Assesses Teamwork and Communication An AHRQ-funded study published … of 360 health professionals at nine healthcare systems, researchers assessed diagnostic teamwork and communication … in five critical teamwork domains: structure, communication, leadership support, situation monitoring … Their evaluation demonstrated the TAT is a reliable and valid instrument for assessing teamwork and communication

176. AHRQ's Quality & Patient Safety Programs by Setting: Emergency Department | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/patient-safety/settings/emergency-dept/index.html
     November 01, 2023 - The Uncertainty Communication Toolkit  gives healthcare providers a standardized approach to establish … competency in communication of diagnostic uncertainty with patients being discharged from the emergency … simulation-based training to teach emergency medicine physicians to achieve competency on the Uncertainty Communication

177. TeamSTEPPS® Teamwork Attitudes Questionnaire Manual | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps/instructor/reference/teamattitudesmanual.html
     April 01, 2017 - , individual attitudes toward team structure, leadership, mutual support, situation monitoring, and communication … Among the final items, four are reverse coded: three in mutual support and one in communication. iii … The T-TAQ reverse-coded items are mutual support items 20, 21, 24, and communication item 30. … Communication Strongly Disagree Disagree Neutral Agree Strongly Agree 25. … Poor communication is the most common cause of reported errors.           27.

178. TeamSTEPPS Research and Tools | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps-program/evidence-base/research.html
     June 01, 2023 - SBAR improves nurse-physician communication and reduces unexpected death: A pre and post intervention … SBAR: a shared mental model for improving communication between clinicians.   … SBAR: A shared mental model for improving communication in the ICU using daily goals.   … Clinical team training and a structured handoff tool to improve teamwork, communication, and patient

179. Follow Up with Patients: Tool 6 | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/health-literacy/improve/precautions/tool6.html
     February 01, 2024 - Literacy Assessment Quiz Role Playing Ideas Communicate Clearly: Tool 4 Key Strategies for Clear Communication … Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Who follows up depends on the purpose of the communication. … Do not rely solely on electronic communication. Patients may not check their devices regularly. 

180. Static Teach-back Interactive Module (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module-accessible.pdf
     January 01, 2013 -  Both verbal and nonverbal cues can help with communication. …  Visual aids can support communication. … Discrepant perceptions about end-of-life communication: a systematic review. … Physician communication and patient adherence to treatment: a meta-analysis. … Teaching about health literacy and clear communication.