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241. Leadership, Management, and Quality Improvement | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/nursing-home/materials/leadership/index.html
     June 01, 2022 - offers ideas to help boost morale, build trust, create a positive work environment, and practice open communication … provides an evidence-based set of teamwork tools aimed at optimizing patient outcomes by improving communication

242. CUSP Videos | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/hai/cusp/videos/index.html
     September 01, 2019 - Improve Teamwork and Communication Briefing in Action Daily Goals Using the Daily Goals Checklist Understand … Variability Patient and Family Engagement Characteristics of an Engaged Advisor Effective Patient and Family Communication

243. Final Progress Report: APPLIED STRATEGIES FOR IMPROVING PATIENT SAFETY (ASIPS) (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/2024-02/pace-report.pdf
     January 01, 2024 - Communication errors were identified in 70.8% of reports. … The communication nature and quality influenced whether patients defined event as an “honest mistake … Communication errors (39.6%) and medication errors (39.6%) were frequently reported. … For example, the ASIPS lab/imaging errors associated with clinical harm include “Communication from … Patient perspectives of patient--provider communication after adverse events.

244. Children’s Hospital Uses AHRQ’s Pediatric QI Toolkit To Bring Physicians Together To Reduce CLABSIs (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf
     December 01, 2015 - results helped to identify several opportunities to improve as an organization, such as enhancing communication … learned that physicians were more likely to order PICC lines than permanent lines in part because of communication … This approach greatly improved communication across divisions. … She also regards improved communication with the pediatric surgery division as a positive outcome of

245. Case Scenarios: Handling Challenging Communications | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/scenarios.html
     August 01, 2022 - Resources Case Scenarios: Handling Challenging Communications AHRQ Communication … Disclosure Lead(s) can use the descriptions of how they would respond to a challenging interpersonal communication … Below are four different challenging interpersonal communication situations. … analysis suggests that the cause of the air embolism was multi-factorial, but identifies a breakdown in communication

246. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - For relational measures of patient experience (e.g., patient-provider communication and office staff … Research Team: Yale Shadow coaching to improve patient experience and provider communication with … Key Findings: Shadow coaching improved providers’ overall performance and communication with patients … The How Matters: How Primary Care Provider Communication with Team Relates to Patients’ Disease Management … More open communication among nurses (e.g., about possible problems with care) and unit-level teamwork

247. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
     February 10, 2011 - Strategy 2: Communicating for Improve Quality (Tool 5) Overview of Communication Competencies Effective … communication between clinicians, patients, and families can lead to better health care outcomes and … Invite the patient and family to use the white board as a communication tool.

248. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - The communication process with the health plan might then be the target of a separate change. 4.B.1 … Interpersonal communication works best when the people communicating the message are respected opinion … Communicate Internally One important step that is often neglected is the communication of successes … The organization's leaders can also: Use media and interpersonal communication to promote the work … A related practice is the communication of changes beyond the walls of the organization to members or

249. Pharmacy Health Literacy Resources | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/health-literacy/improve/pharmacy/resources.html
     March 01, 2023 - Health literacy: A barrier to pharmacist-patient communication and medication adherence. … Carolina Program on Health Literacy provides background information in addition to assessment and communication … Hablamos Juntos: Improving Patient-Provider Communication for Latinos .

250. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
     August 01, 2017 -  Better communication and overall experience. … Physician language ability and cultural competence: an exploratory study of communication with Spanish-speaking … Improving Communication— Improving Care. … How health care organizations can ensure effective, patient- centered communication with people from … Cancer communication patterns and the influence of patient characteristics: disparities in information-giving

251. Leveraging Cultural Change to Reduce Urinary Catheter Use | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
     December 01, 2017 - Slide 11 FIndings Fostering change – overcoming barrier Communication- standardized processes … These boxes are labeled: (1) communication patterns and language, (2) feedback, reward, and corrective … promoting patient safety Organizational learning-continuous improvement Teamwork within unit Communication … openness Feedback and communication about error Nonpunitive response to error Staffing Hospital … 19 Using Results to Leverage Change Example- Hospital x Greatest opportunities: Feedback & Communication

252. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - organized by survey   Health Plan Survey Clinician & Group Survey Access to care C C Communication … between patients and providers C C Communication about costs of care S S Coordination of … Getting need care Getting care quickly Getting timely appointments, care, and information Communication … for improving the patient’s and consumer's experience of care organized by topic area (e.g., access, communication

253. Outpatient Medication Errors Prevalent Among Pediatric Leukemia, Lymphoma Patients | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/news/newsletters/e-newsletter/848.html
     January 01, 2023 - They found that failures in communication about changes in medication doses were common, and one in four … Researchers concluded that improvements addressing communication with and among caregivers should be … health services for patients with limited English proficiency; how an innovative artificial intelligence communication … Articles featured this week include: Improving communication from hospital to skilled nursing facility

254. Event Investigation and Analysis Guide: Appendix A | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apa.html
     August 01, 2022 - There was a breakdown in communication, and she wasn't told when a different concentration had been ordered … If the person stopped after the 3rd why, one might conclude that the root cause was a breakdown in communication

255. TeamSTEPPS Webinars | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/teamstepps/webinars/index.html
     September 01, 2019 - The course focuses on enhancing communication and teamwork skills among office-based professionals to … TeamSTEPPS framework and fundamentals of TeamSTEPPS concepts and tools to facilitate better teamwork, communication … 200-, and 300-level skills will help organizations focus on moving their culture to one with improved communication … Using simulation to observe teamwork and communication to make iterative changes to the process was a … TeamSTEPPS key principles of team structure, leadership, situation monitoring, mutual support, and communication

256. Resource List - AHRQ Medical Office Survey (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - Communication About Error 1. … Communication Openness 1. … Communication About Error 1. Calibrate Dx: A Resource To Improve Diagnostic Decisions 2. … Communication Openness 1. … SBAR Technique for Communication: A Situational Briefing Model Composite Measure 3.

257. Improving Patient Experience | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - A Breakthrough Approach to Improving CAHPS Communication (Presentation)  ( 20:15 ). … Wendy Leebov, Ed.D, CEO of Leebov Golde & Associates, presents a Heart-Head-Heart Communication model … that can enhance patient experience and improve communication scores on patient experience surveys.

258. TeamSTEPPS 2.0 | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/teamstepps/instructor/index.html
     August 01, 2022 - developed TeamSTEPPS ® , a teamwork system that offers a powerful solution to improving collaboration and communication … Patient safety experts agree that communication and other teamwork skills are essential to the delivery

259. Gap Analysis Facilitator's Guide | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
     August 01, 2022 - Education & Training Resources Gap Analysis Facilitator's Guide AHRQ Communication … Optimal Resolution Toolkit Purpose: To evaluate the extent to which current processes align with the Communication … should be comprised of individuals from the same key stakeholder group, to facilitate open and honest communication … relationship of the staff member(s) and supervisor, and determine whether it will allow for open and honest communication

260. Selected Best Practices and Suggestions for Improvement (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4g_combo_psi10-postopmetaderangement-bestpractices.pdf
     May 20, 2016 - Communication • Detailed communication between the provider, pharmacist, nurse, and patient (including … • Communication between patient, provider, nurse, and diabetes educator regarding patient education … Effectiveness of Action Items Additional Resources Systems/Processes Tools Staff Required Equipment Communication