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161. Diagnostic Safety Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
     March 01, 2024 - extent to which their organization's culture supports the diagnostic process, accurate diagnoses, and communication … Provider and Staff Communication Around Diagnosis (5 items).

162. Antibiotic Stewardship Slides, Part 2
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/abx-stewardship-part2.pptx
     March 01, 2017 - Remember, effective communication should be complete, clear, brief, and timely. 11 Communication to … Enhance Antibiotic Stewardship10-12 Consider using TeamSTEPPS communication strategies to standardize … communication about antibiotic use S – Situation B – Background A – Assessment R – Recommendation … strategies to standardize communication about antibiotic use. … During your communication consider having a brochure ready to provide more information about the potential

163. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/teamstepps-program/curriculum/intro/overview.html
     July 01, 2023 - Value of the TeamSTEPPS Curriculum  Section 3: Teaching Introductory Material Module 1: Communication … requires clearly defined and appropriate team structure and the use of four teachable-learnable skills: Communication … As shown in the TeamSTEPPS framework, the four skills that contribute to team effectiveness are: Communication

164. AHRQ Safety Program for Perinatal Care: Rapid Response for Perinatal Safety: Rapid Response Systems (doc file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/tool_rapidresponse-systems.docx
     May 01, 2017 - These scenarios reinforce teamwork and communication related to— · situational awareness; · ability to … Use SBAR, callouts, huddles, and closed-loop communication among team members. … Use of transition communication techniques assures a shared mental model of plan of care and perceived … This includes communication between primary team and rapid responders, or between rapid responders and … family · Investigation · Ongoing communication with the patient and family · Apology and remediation

165. AHRQ Safety Program for Perinatal Care: Labor and Delivery Unit Safety Obstetric Hemorrhage (doc file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_obhemorrhage.docx
     May 01, 2017 - with rapid responders and other units of the hospital (e.g., lab, blood bank, OR), · communication with … · Use SBAR, callouts, huddles, and closed-loop communication among team members. … · Use of transition communication techniques assures a shared mental model of plan of care and patient … This may include the following: · Prompt, compassionate, and honest communication with the patient and … family · Investigation · Ongoing communication with the patient and family · Apology and remediation

166. Module 1: Using the Comprehensive Long-Term Care Safety Modules: Applying Safety Principles | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-slides.html
     March 01, 2017 - E xcellent communication skills learned. A ssess what's working and plan to expand. … Teamwork and Communication. Resident and Family Engagement. Sustainability. … Provide opportunities for staff to learn and practice using teamwork and communication tools. … Slide 11: Teamwork and Communication Concepts and tools to improve communication among LTC team members … Train teams in using teamwork and communication tools.

167. Preventing Medication Errors Among Children With Chronic Conditions in Outpatient and Home Settings | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/funding/grantee-profiles/grtprofile-walsh.html
     October 01, 2023 - In general, failures in communication about changes in medication doses were common, and one in four … Walsh concluded that specific improvements were necessary to address communication with and among caregivers … Walsh’s most current AHRQ project, Re-Engineering Patient and Family Communication to Improve Diagnostic … intervention to improve diagnostic safety for use in the outpatient setting that currently supports communication

168. Mod03-Gap-Analysis-Guide (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
     April 01, 2016 - Purpose: To evaluate the extent to which current processes align with the Communication and Optimal Resolution … Do board members receive basic teamwork, communication, and patient safety training? j. … Is there a clear process for communication among staff in response to adverse events? c. … Do board members receive basic teamwork, communication, and patient safety training? … Is there a clear process for communication among staff in response to adverse events?

169. TeamSTEPPS 2.0 Module 11: Implementation Planning
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule11.pptx
     November 02, 2018 - They define what communication was sub-optimal, the communication of critical information about the patient … They specify when the communication should occur, just prior to incision, and listed where the communication … First, what are the goals of communication for that particular group? … It's an important part of the communication - recognize the outcomes. … Always stay focused on the goals for communication with each stakeholder group.

170. Tool 5, The SHARE Approach Communicating Numbers to your Patients: A Reference Guide for Health Care Providers (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-5/share-tool5.pdf
     April 01, 2014 - : A Reference Guide for Health Care Providers (Workshop Curriculum: Tool 5) Learn more about risk communication … Numeracy skill and the communication, comprehension, and use of risk-benefit information. … Helping patients decide: ten steps to better risk communication. … Formats for improving risk communication in medical tradeoff decisions. … Numeracy skill and the communication, comprehension, and use of risk-benefit information.

171. Patient and Family Engagement | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
     July 01, 2018 - Understand the Science of Safety Identify Defects Through Sensemaking Implement Teamwork and Communication … Tools to improve communication among patients, families, and clinicians. … Effective Patient and Family Communication (1 min., 50 sec.)

172. TeamSTEPPS 2.0 Module 5: Situation Monitoring
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule5.pptx
     February 06, 2006 - Group: No talking, lack of communication, one hand is tough. … Phillip: Well we weren’t able to troubleshoot, the communication, we weren’t able to troubleshoot when … What types of communication techniques were used? … What types of communication techniques were used? … A loss of situation awareness results in ambiguity, confusion, and a decrease in communication.

173. TeamSTEPPS® 2.0 for Long-Term Care | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/teamstepps/longtermcare/index.html
     May 01, 2019 - conducted through communication. … Module 3 – Communication. Module 4 – Leading Teams. Module 5 – Situation Monitoring. … Module 3 – Communication: Module 3 Instructor Guide (PDF; 29 pages; 1.6 MB). … Module 3 – Communication: Module 3 Instructor Guide (PDF; 29 pages; 1.6 MB). … Module 3 (Communication) Instructional Slides (PDF; 7 pages; 1 MB).

174. AHRQ Pharmacy Health Literacy Center | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/health-literacy/improve/pharmacy/index.html
     January 01, 2024 - Health literacy tools to improve communication for providers of medication therapy management What … Training Program for Pharmacy Staff on Communication . How To Create a My Medicines List . … How to Conduct a Postdischarge Followup Phone Call Health literacy tools to improve communication for

175. TeamSTEPPS Learning Benchmarks (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
     May 31, 2023 - TeamSTEPPS Learning Benchmarks Instructions: These questions focus on medical teamwork and communication … Instructions: For each of this series of questions, based on your knowledge of medical communication … The best communication tool or method to get critical information to the whole team during an emergency … Q A Tools, Strategies, or Concepts Covered 1 E • Read-back • Communication accuracy • Correct sequence … • Distinguish from check-back or say back 2 B • Express version of SBAR • Explicit communication

176. Mod4-Event-Checklist (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
     April 01, 2016 - The Communication and Optimal Resolution Toolkit (CANDOR) Response Team or designee, unless otherwise … CANDOR Event Checklist Communication and Optimal Resolution Toolkit CANDOR Process Steps Event Report … ■ Prepare strategy for ongoing communication with key stakeholders and patient/family.

177. Improving Patient Safety in Hospitals: A Resource List for Users of the AHRQ Hospital Survey on Patient Safety Culture (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalresourcelist.pdf
     January 01, 2019 - Feedback and Communication About Error .............................................................. … Communication Openness............................................................................... … Feedback and Communication About Error 1. … Communication Openness 1. … Feedback and Communication About Error Composite 6. Communication Openness Composite 7.

178. How To Implement the Fall Prevention Program in Your Organization
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
     November 20, 2014 - during the implementation process (may be temporary) Ideally, one champion per shift, per unit ‹#› Communication … patients and their families Among unit staff, the Implementation Team, and senior management ‹#› Communication … During Implementation Develop a communication process to share information about the effectiveness of … Members of the Unit Team   Unit Champion   Organizing the Prevention Work Identify paths of ongoing communication

179. CANDOR Acknowledgments (pdf file)
     ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
     September 14, 2017 - CANDOR Acknowledgments CANDOR ACKNOWLEDGMENTS Acknowledgments The Communication and Optimal … , to develop a customizable toolkit for national distribution to guide hospitals in implementing a communication … Lambert, Ph.D., formerly with the University of Illinois-Chicago and now Professor in School of Communication … J.D., formerly with University of Illinois Chicago and now Director, Center for Open and Honest Communication

180. Resources | Agency for Healthcare Research and Quality
     ahrqpubs.ahrq.gov/questions/resources/index.html
     November 01, 2020 - Glossary News Articles Research on Patient-Clinician Communication … Shareable Resources Medical Journal Print Ad (with PDF ) Discover ways to encourage two-way communication … Research on Patient-Clinician Communication A bibliography of articles published in peer-reviewed journals