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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro
Improving Patient Experience in
Large Organizations
A Webcast Presented by the AHRQ CAHPS User Network
March 24, 2021
2:00 – 3:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program
• Foundational elements of patient experience improveme…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - AHRQ
AHRQ’S CAHPS PROGRAM
Consumer Assessment of Healthcare Providers and
Systems
Jonathan Bakdash, Ph.D.
Social Science Analyst,
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare Research and
Quality (AHRQ)
AHRQ is:
…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/2_mon_yee.pdf
June 02, 2025 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices
Meriter Medical Group
DeForest Fitchburg West Washington
McKee Stoughton Specialty Clinic
15
Comparison of 2013 CG-CAHPS Adult Visit
Survey Top-Box Scores
to the National 90th Percentiles
CG-CAHPS Comp…
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digital.ahrq.gov/sites/default/files/docs/publication/r18hs017179-tang-final-report-2011.pdf
January 01, 2011 - Patients maintained ongoing care management relationships
with the care team, communicating consistently
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Jack_28.pdf
February 21, 2008 - elements of the discharge transition, such as
completing the patient preparation and education and communicating
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mgdod3.html
October 01, 2014 - Communicating Change in a Resident's Condition
Module 3. Falls Prevention
Appendix 1-A.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
January 01, 2013 - 2012 CAHPS Clinician & Group Survey Database Chartbook
THE CAHPS DATABASE
2013 CAHPS Health Plan
Survey Database
2013 Chartbook: What Consumers Say About Their
Experiences with Their Health Plans and Medical Care
AHRQ Contract No.: HHSA290201300003C
Managed and prepared by:
Westat, Rockville, MD
Dale S…
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www.ahrq.gov/sites/default/files/2024-07/buckley-report.pdf
January 01, 2024 - Final Progress Report: Midcoast Maine Patient Safety and IT Integration
Title: Midcoast Maine Patient Safety and IT Integration
Principal Investigator: Maureen Buckle y, PhD, RN – Vice President of Patient
Care
Team Members:
Northeast Health and Partner Organizations
Donna Deblois, MS, RN – Executive Dire…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Henriksen_104.pdf
January 01, 2025 - Envisioning Patient Safety in the Year 2025: Eight Perspectives
Envisioning Patient Safety in the Year 2025:
Eight Perspectives
Kerm Henriksen, PhD; Caitlin Oppenheimer, MPH; Lucian L. Leape, MD; Kirk Hamilton,
FAIA, FACHA, MS; David W. Bates, MD, MSc; Susan Sheridan, MBA; Mark E. Bruley, CCE;
David M. Gaba, MD;…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Connelly.pdf
January 01, 2003 - On-line Patient Safety Climate Survey: Tool Development and Lessons Learned
415
On-line Patient Safety Climate Survey:
Tool Development and Lessons Learned
Lynne M. Connelly, Judy L. Powers
Abstract
Objective: A key tenet of patient safety programs is the elimination of the
“culture of blame.” The On-line P…
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digital.ahrq.gov/sites/default/files/docs/page/Materials%20Management%20and%20Production%20Processes%20Group%20Report.pdf
June 16, 2021 - Industrial and Systems Engineering and Health Care: Critical Areas of Research Workshop - Materials Management and Production Processes Group Report
1
Industrial Systems Engineering and Health Care
Materials Management and Production Processes Breakout Group
—Session Summary
Eugene S. Schneller, Ph.D. (c…
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digital.ahrq.gov/ahrq-funded-projects/hit-based-regional-medication-management-pharmacy-system/annual-summary/2009
January 01, 2009 - HIT-Based Regional Medication Management Pharmacy System - 2009
Project Name
HIT-Based Regional Medication Management Pharmacy System
Principal Investigator
Schmidt, Mark
Organization
Cloquet Community Memorial Hospital
Funding Mechanism
RFA: HS04-011: Transforming…
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digital.ahrq.gov/sites/default/files/docs/page/08-0085_bcma.pdf
August 01, 2008 - Layout 1
Agency for Healthcare Research and Quality
Advancing Excellence in Health Care www.ahrq.gov Health IT
AHRQ's Health IT Portfolio. AHRQ’s health information technology (health IT) initiative is
part of the Nation’s strategy to put information technology to work in health care. By developing
secure and privat…
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digital.ahrq.gov/ahrq-funded-projects/data-flow-clinical-outcomes-perinatal-continuum-care-system/annual-summary/2012
January 01, 2012 - Data Flow & Clinical Outcomes in a Perinatal Continuum of Care System - 2012
Project Name
Data Flow & Clinical Outcomes in a Perinatal Continuum of Care System
Principal Investigator
Levick, Donald
Organization
Lehigh Valley Hospital
Funding Mechanism
PAR: HS08-270:…
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digital.ahrq.gov/ahrq-funded-projects/improving-laboratory-monitoring-community-practices-randomized-trial
January 01, 2023 - Improving Laboratory Monitoring in Community Practices: A Randomized Trial
Project Final Report ( PDF , 410.71 KB) Disclaimer
Disclaimer
The findings and conclusions in this document are those of the author(s), who are responsible for its content, and do not necessarily represe…
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digital.ahrq.gov/ahrq-funded-projects/improving-care-transitions-complex-patients-through-decision-support/annual-summary/2012
January 01, 2012 - Improving Care Transitions for Complex Patients through Decision Support - 2012
Project Name
Improving Care Transitions for Complex Patients through Decision Support
Principal Investigator
Eisenstein, Eric
Organization
Duke University
Funding Mechanism
RFA: HS08-002…
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digital.ahrq.gov/ahrq-funded-projects/interactive-preventive-health-record-iphr-promote-patient-centered-care/annual-summary/2010
January 01, 2010 - An Interactive Preventive Health Record (IPHR) to Promote Patient-Centered Care - 2010
Project Name
An Interactive Preventive Health Record (IPHR) to Promote Patient-Centered Care
Principal Investigator
Krist, Alexander H.
Organization
Virginia Commonwealth University
…
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digital.ahrq.gov/ahrq-funded-projects/interactive-preventive-health-record-iphr-promote-patient-centered-care/annual-summary/2011
January 01, 2011 - An Interactive Preventive Health Record (IPHR) to Promote Patient-Centered Care - 2011
Project Name
An Interactive Preventive Health Record (IPHR) to Promote Patient-Centered Care
Principal Investigator
Krist, Alexander H.
Organization
Virginia Commonwealth University
…
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digital.ahrq.gov/ahrq-funded-projects/technology-exchange-cancer-health-network-tech-net/annual-summary/2008
January 01, 2008 - Technology Exchange for Cancer Health Network (TECH-Net) - 2008
Project Name
Technology Exchange for Cancer Health Network (TECH-Net)
Principal Investigator
Waters, Teresa
Organization
University of Tennessee Health Science Center
Funding Mechanism
RFA: HS04-011: Tr…
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cds.ahrq.gov/sites/default/files/cds/artifact/106/AMIA_presentation.pptx
January 01, 2012 - PowerPoint Presentation
Decision Support to Improve Childhood
Obesity Management
Jeremy Michel, MD, MHS
Physician-Informatician
The Children’s Hospital of Philadelphia & ECRI Institute
1
Disclosures
Work I will be discussing was indirectly funded by the American Beverage Foundation through an unrestricted grant t…