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psnet.ahrq.gov/node/38544/psn-pdf
September 02, 2009 - A pilot study examining undesirable events among
emergency department–boarded patients awaiting
inpatient beds.
September 2, 2009
Liu SW, Thomas SH, Gordon JA, et al. A pilot study examining undesirable events among emergency
department-boarded patients awaiting inpatient beds. Ann Emerg Med. 2009;54(3):381-5.
do…
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psnet.ahrq.gov/node/47583/psn-pdf
December 05, 2018 - Interpersonal and organizational dynamics are key drivers
of failure to rescue.
December 5, 2018
Smith ME, Wells EE, Friese CR, et al. Interpersonal And Organizational Dynamics Are Key Drivers Of
Failure To Rescue. Health Aff (Millwood). 2018;37(11):1870-1876. doi:10.1377/hlthaff.2018.0704.
https://psnet.ahrq.gov/…
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psnet.ahrq.gov/node/852278/psn-pdf
August 09, 2023 - Identifying failure modes in telemedicine: an instructional
needs assessment.
August 9, 2023
Monkman H, Kuziemsky C, Homco J, et al. Identifying failure modes in telemedicine: an instructional needs
assessment. Stud Health Technol Inform. 2023;304:39-43. doi:10.3233/shti230365.
https://psnet.ahrq.gov/issue/identif…
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psnet.ahrq.gov/node/46663/psn-pdf
November 29, 2017 - ISMP survey shows provider text messaging often runs
afoul of patient safety.
November 29, 2017
ISMP Medication Safety Alert! Acute Care Edition. November 16, 2017;22:1-5.
https://psnet.ahrq.gov/issue/ismp-survey-shows-provider-text-messaging-often-runs-afoul-patient-safety
Texting medication orders is convenient …
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psnet.ahrq.gov/node/45506/psn-pdf
November 30, 2016 - Is an indication-based prescribing system in our future?
November 30, 2016
ISMP Medication Safety Alert! Acute Care Edition. November 17, 2016;21:1-5.
https://psnet.ahrq.gov/issue/indication-based-prescribing-system-our-future
Health information technology has enhanced prescribers' ability to document the purpose o…
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www.ahrq.gov/action-alliance/webinars/measuring-safety-culture.html
May 01, 2025 - Measuring and Responding to Safety Culture Across Healthcare
This webinar was the third of a three-part series on Safety Culture in Healthcare. On April 15, 2025, presenters discussed how to measure and improve safety culture using tools like AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Program, the Safety…
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psnet.ahrq.gov/node/46611/psn-pdf
January 01, 2021 - Sustaining teamwork behaviors through reinforcement of
TeamSTEPPS principles.
November 15, 2017
Lee S-H, Khanuja HS, Blanding RJ, et al. Sustaining Teamwork Behaviors Through Reinforcement of
TeamSTEPPS Principles. J Patient Saf. 2021;17(7):e582-e586. doi:10.1097/pts.0000000000000414.
https://psnet.ahrq.gov/issue/…
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www.ahrq.gov/evidencenow/tools/implementing-smbp.html
August 01, 2023 - Implementing Self-Measured Blood Pressure in Primary Care Practices
Resource: Implementing SMBP HH4M-Lunch-Learn (4-27-22) (video, 51:18 minutes)
In this webinar, American Medical Association (AMA) staff discuss how primary care practices can implement each of the 7 steps for implementing self-measured bl…
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit6-15.html
November 01, 2014 - Improving Care Delivery Through Lean: Implementation Case Studies
Exhibit 6.15. Major Factors that Inhibited Lean Success
Previous Page Next Page
Table of Contents
Improving Care Delivery Through Lean: Implementation Case Studies
Introduction to the Case Studies
Case 1. Lakeview Healthcare
Cas…
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psnet.ahrq.gov/node/855437/psn-pdf
November 15, 2023 - Advancing Diagnostic Excellence for Maternal Health
Care: Proceedings of a Workshop–in Brief.
November 15, 2023
National Academies of Sciences, Engineering, and Medicine. Washington, DC: The National Academies
Press; 2023. ISBN: 9780309711937.
https://psnet.ahrq.gov/issue/advancing-diagnostic-excellence-maternal-h…
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psnet.ahrq.gov/node/42539/psn-pdf
September 27, 2016 - Causes of medication administration errors in hospitals: a
systematic review of quantitative and qualitative
evidence.
September 27, 2016
Keers RN, Williams SD, Cooke J, et al. Causes of medication administration errors in hospitals: a
systematic review of quantitative and qualitative evidence. Drug Saf. 2013;36(1…
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psnet.ahrq.gov/node/73452/psn-pdf
June 30, 2021 - Administration of concentrated potassium chloride for
injection during a code: still deadly!
June 30, 2021
ISMP Medication Safety Alert! Acute care edition. June 3, 2021; 26(11): 1-5.
https://psnet.ahrq.gov/issue/administration-concentrated-potassium-chloride-injection-during-code-still-
deadly
Concentrated …
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psnet.ahrq.gov/node/853436/psn-pdf
September 13, 2023 - Long-term sustainability and adaptation of I-PASS
handovers.
September 13, 2023
Ryan SL, Logan M, Liu X, et al. Long-term sustainability and adaptation of I-PASS handovers. Jt Comm J
Qual Patient Saf. 2023;19(12):689-697. doi:10.1016/j.jcjq.2023.07.007.
https://psnet.ahrq.gov/issue/long-term-sustainability-and-ada…
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psnet.ahrq.gov/node/852286/psn-pdf
August 09, 2023 - Guidelines on Human Factors in Critical Situations 2023.
August 9, 2023
Bijok B, Jaulin F, Picard J, et al. Guidelines on human factors in critical situations 2023. Anaesth Crit Care
Pain Med. 2023;42(4):101262. doi:10.1016/j.accpm.2023.101262.
https://psnet.ahrq.gov/issue/guidelines-human-factors-critical-situatio…
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www.ahrq.gov/hai/cusp/modules/apply/index.html
July 01, 2018 - Apply CUSP
The Apply CUSP module of the CUSP Toolkit introduces Just Culture principles, which emphasize shared accountability and attitudes towards risk. This module also summarizes the concepts and activities of the other six modules in the CUSP Toolkit, including TeamSTEPPS communication tools.
This module…
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psnet.ahrq.gov/node/73365/psn-pdf
June 09, 2021 - Enhancing psychological safety in mental health services.
June 9, 2021
Hunt DF, Bailey J, Lennox BR, et al. Enhancing psychological safety in mental health services. Int J Ment
Health Syst. 2021;15(1):33. doi:10.1186/s13033-021-00439-1.
https://psnet.ahrq.gov/issue/enhancing-psychological-safety-mental-health-servi…
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www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - CAHPS Health Plan Survey 5.0 Measures
For more information: Patient Experience Measures from the CAHPS Health Plan Survey (PDF, 308 KB)
Getting Needed Care
Q9 Easy for respondent to get necessary care, tests, or treatment
Q18 Respondent got appointment with specialists as soon as needed
…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook_infographic.pdf
January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary
CAHPS® 2019 Health Plan Survey Database
This overview of resu lts summarizes how health plan enrollees across all
populations rate their health plan based on the 2019 Consumer Assessment of
Healthcare Providers and Systems (CAHPS®) Health Plan S…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/action-planning-tool-infographic-sops.pdf
March 01, 2024 - Surveys on Patient Safety Culture Action Planning Steps
ACTION PLANNING FOR
THE SOPS SURVEYS
The AHRQ Surveys on Patient Safety
Culture® (SOPS®) Action Planning Tool
consists of a three-step process to
guide teams as they work to improve
patient safety culture.
1
Identify Areas
To Improve
• What areas do you…
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www.ahrq.gov/cahps/surveys-guidance/outpatient-mental-health/about/survey-measures.html
October 01, 2024 - CAHPS Outpatient Mental Health Survey Measures
For more information: Patient Experience Measures from the Outpatient Mental Health Survey (PDF, 219 KB) Getting Appointments for Prescription Medicines Q3 Difficulty making appointments for prescription medicine Getting Mental Health Counseling Q10 Difficulty fi…