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www.cpsi.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
December 01, 2017 - Guide to Patient and Family Engagement in Hospital Quality and Safety
Strategy 2: Communicating … Safety News and Events
Education & Training
Resources
Strategy 2: Communicating … Strategy 2: The Communicating to Improve Quality strategy and its tools help facilitate this communication … Communicating to Improve Quality Strategy Implementation Handbook gives an overview of and rationale … reviewed December 2017
Page originally created June 2013
Internet Citation: Strategy 2: Communicating
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www.cpsi.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
December 01, 2017 - in Hospitals
Modules
Navigating Hierarchy in the Clinical Setting: Working and Communicating … Decolonization Protocol
Navigating Hierarchy in the Clinical Setting: Working and Communicating … Slide Presentation
Slide 1
Navigating Hierarchy in the Clinical Setting: Working and Communicating … December 2015
Internet Citation: Navigating Hierarchy in the Clinical Setting: Working and Communicating
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www.cpsi.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-5.html
September 01, 2020 - Home
Health Literacy
Professional Education and Training
The SHARE Approach—Communicating … Engagement and Education
Research Tools, Data, and Funding
The SHARE Approach—Communicating … Communicating risk with visual aids
Visual aids are simple graphical representations of numerical expressions … Communicating risks and benefits: an evidence-based user’s guide. Silver Spring (MD): U.S. … September 2020
Page originally created July 2014
Internet Citation: The SHARE Approach—Communicating
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www.cpsi.ahrq.gov/contact/index.html
February 01, 2020 - Communicating Online with AHRQ: If you want to communicate your comments, questions, requests, or suggestions … Communicating by Mail with AHRQ: Send your letter with comments or questions to:
Agency for Healthcare … Research and Quality
Office of Communications
5600 Fishers Lane, 7th Floor
Rockville, MD 20857
Communicating
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
January 01, 2008 - hold your body during a conversation are signals that can be picked up by the person with whom you are communicating … understood (layman’s terminology with patients and their families)
Use common or standard terminology when communicating … Determine which parts you need and use those when communicating critical information among your team … Team members monitor situations by communicating any changes to keep the team informed and the patient
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teampercept.pdf
December 09, 2015 - When communicating with patients, staff allow enough time
for questions.
32. … Staff use common terminology when communicating with
each other.
33.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_teamwork_perceptions_ques.pdf
April 24, 2017 - When communicating with residents, staff allow enough time
for questions.
32. … Staff use common terminology when communicating with each
other.
33.
-
www.cpsi.ahrq.gov/patient-safety/reports/advances/planning.html
July 01, 2022 - Communicating Your Message
V. Evaluating Success
Developing a Summary
VI. … List individuals, organizations, and informal networks who might partner with you in translating and communicating … Communicating Your Message
Effective dissemination relies on the use of varied channels—e.g., publications … Issues to consider about communicating your message:
What materials might you provide to potential … How will you tailor your materials and message to adapt to their ways of communicating with your end
-
www.cpsi.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
November 01, 2019 - It usually begins with the identity of the person communicating the SBAR, patient identifiers such as … Assessment reports what the person communicating the SBAR thinks the problem is. … Determine which parts of SBAR are relevant to your team's needs and use those when communicating critical
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_feedback.pdf
April 24, 2017 - Demonstrated
Competency
Coaching Criteria Yes No Comments/Suggestions
Communication
Communicating
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachfdbk.pdf
March 20, 2014 - Demonstrated
Competency
Coaching Criteria Yes No Comments/Suggestions
Communication
Communicating
-
www.cpsi.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - Two considerations in communication are whom you are communicating with and how you are communicating … Whom you are communicating with, or the audience, will influence how information is conveyed. … Use common or standard terminology when communicating with members of the team. … Conflict—Disagreements may disrupt the flow of information between communicating individuals. … Team members monitor situations by communicating any changes to keep the team informed and the patient
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - on the Joint Commission Web site.
5
Communication Considerations
Things you should consider when communicating … Fatigue
Distractions
HIPAA
Module 3: Communication
‹#›
6
Some things you should consider when communicating … When communicating with patients and their families, use layman's terminology. … When communicating with team members, use common or standard language. … Team members monitor situations by communicating any changes to keep the team informed and the patient
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-driscoll.pdf
April 01, 2015 - implementing open (often
same-day) scheduling, expanding office hours, and offering
patients the option of communicating … Lessons Learned and Implications for Others
• Important practices for PCMH leaders included:
communicating
-
www.cpsi.ahrq.gov/teamstepps/officebasedcare/handouts/teamperceptions.html
December 01, 2015 - When communicating with patients, staff allow enough time for questions.
32. … Staff use common terminology when communicating with each other.
33.
-
www.cpsi.ahrq.gov/teamstepps/instructor/reference/teampercept.html
April 01, 2017 - When communicating with patients, staff allow enough time for questions.
32. … Staff use common terminology when communicating with each other.
33.
-
www.cpsi.ahrq.gov/talkingquality/resources/design/advice.html
December 01, 2022 - You know your audience and can help your design team understand best practices for communicating performance … examples of quality reports to help decide how you want your design to look and to use as tools for communicating … You can use this mockup as a tool for communicating with your design team and developing a shared vision
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - It
involves listening and communicating using verbal
and nonverbal messaging. … Communication Page 5
SBAR
A technique for communicating critical information
that requires immediate … actions/to-do items
P
I
A
S
S
Team Leadership Page 10
Team Leadership
Teams are sets of people communicating … mental models (a team outcome): Results
from each team member maintaining situation
awareness and communicating
-
www.cpsi.ahrq.gov/teamstepps/instructor/fundamentals/module4/igleadership.html
March 01, 2019 - identifying roles and responsibilities of team members, developing norms within the team for operating, and communicating … Modifying the plan and communicating changes to all team members. … Upton sought input from all team members before communicating the care plan. … Conducting a brief at the beginning of a shift or prior to a case provides an ideal forum for communicating …
Return to Contents
Monitoring & Modifying the Plan: Huddle
Say:
Huddle is a tool for communicating
-
www.cpsi.ahrq.gov/teamstepps/officebasedcare/module3/office_comm-ig.html
September 01, 2015 - hold your body during a conversation are signals that can be picked up by the person with whom you are communicating … Use common or standard terminology when communicating with members of the team. … Determine which parts you need and use those when communicating critical information among your team … Team members monitor situations by communicating any changes to keep the team informed and the patient