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2221. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
      April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network April 13, 2016 12:00 – 1:00 pm ET 15 CareSource MISS…

2222. 2015 CAHPS Health Plan Survey Database Chartbook (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
      January 01, 2015 - 2015 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2015 CAHPS Health Plan Survey Database 2015 Chartbook: What Consumers Say About Their Experiences With Their Health Plans and Medical Care AHRQ Contract No.: HHSA290201300003C …

2223. Module 2: How To Manage Change—Training Guide | Agency for Healthcare Research and Quality
      talkingquality.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-2/guide.html
      September 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

2224. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
      December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Schlesinger PREVIEW OF NEW NARRATIVE ITEM SETS IN DEVELOPMENT Mark Schlesinger, PhD A Growing Family of Narrative Item Sets CG-CAHPS Narrative Item Set Health Plan Narrative Item Set Inpatient Narrative Items: For Child HCAHPS 19 The Health Plan Narr…

2225. Tool 7, The SHARE Approach, Taking Steps Toward Cultural Competence: A Fact Sheet (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
      April 01, 2014 - Tool 7, The SHARE Approach, Taking Steps Toward Cultural Competence: A Fact Sheet The SHARE Approach Taking Steps Toward Cultural Competence: A Fact Sheet Workshop Curriculum: Tool 7 The SHARE Approach is a 1-day training program developed by the Agency for Healthcare Research and Quality (AHRQ) to help health c…

2226. CAHPS QI The Case for Improving Patient Experience (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
      January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience October 2011  Podcast Speaker Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group Moderator Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…

2227. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
      August 01, 2010 - materials or with the tools distributed in Strategy 2, Working With Patients and Families at the Bedside: Communicating … obtained patient feedback by adding questions about bedside shift report to their daily leader rounds and communicating

2228. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
      October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Preliminary Findings from Phase One Rachel Grob, Ph.D. Director of National Initiatives and Clinical Professor, Center for Patient Partnerships Madison, WI www.ahrq.gov/cahps 0% 10% 20% 30% 40% 50% 60% 32 What’s Impor…

2229. Gap Analysis Facilitator's Guide: Appendix E | Agency for Healthcare Research and Quality
      talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/ape.html
      August 01, 2022 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

2230. Gap Analysis Facilitator's Guide: Appendix C | Agency for Healthcare Research and Quality
      talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
      August 01, 2022 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

2231. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
      April 01, 2011 - materials or with the tools distributed in Strategy 2, Working With Patients and Families at the Bedside: Communicating

2232. Improving Your Laboratory Testing Process Toolkit (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
      December 01, 2017 - Improving Your Laboratory Testing Process Toolkit c IMPROVING YOUR LABORATORY TESTING PROCESS A Step-by-Step Guide for Rapid- Cycle Patient Safety and Quality Improvement Agency for Healthcare Research and Quality Advancing Excellence in Health Care www.ahrq.gov PATIENT SAFETY IMPROVING YOUR …

2233. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
      March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores A Webcast Presented by the AHRQ CAHPS User Network March 15, 2016 12:00 – 1:00 pm EDT CAHPS Webcast Series • Consumer Assessment of Healthcare Providers and Syste…

2234. Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Item Sets (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
      May 01, 2023 - Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Item Sets SOPS Value and Efficiency Supplemental Item Sets Resource List 1 Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the…

2235. 2020 CAHPS Health Plan Survey Database Chartbook (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
      January 01, 2020 - 2020 CAHPS Health Plan Survey Database Chartbook THE CAHPS DATABASE 2020 CAHPS Health Plan Survey Database 2020 Chartbook What Consumers Say About Their Experiences With Their Health Plans and Medical Care This document is in the public domain and may be used and reprinted without permission in the United St…

2236. Infographic Poster: Did you know...Patient safety issues in primary care are real. (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/infographicposter-final508_0.pdf
      July 12, 2018 - Infographic Poster: Did you know...Patient safety issues in primary care are real. Did you know... Patient safety issues in primary care are real. Annually, 1 in 20 outpatients experiences a diagnostic error 55% of patients said diagnostic errors were a chief concern in outpatient visits 1 in 9 ED admissi…

2237. Selected Best Practices and Suggestions for Improvement (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4b_combo_psi05-foreignbody-bestpractices.pdf
      November 01, 2012 - Selected Best Practices and Suggestions for Improvement Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety 1 Tool D.4b Selected Best Practices and Suggestions for Improvement PSI 05: Retained Surgical Item or Unretrieved Device Fragment Count Why Focus on Retained Fore…

2238. Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part II (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Part-II.pdf
      January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part II Surveys on Patient Safety CultureTM (SOPS®) Nursing Home Survey: 2023 User Database Report Part II: Appendix A - Results by Nursing Home Characteristics Appendix B - Results by Respondent Characteristics Prepared …

2239. Connecting for Health Common Framework Resources for Implementing Secure Health Information Exchange
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/news/events/conference/2011/jack/jack.pptx
      January 01, 2011 - Connecting for Health Common Framework Resources for Implementing Secure Health Information Exchange Project RED: The ReEngineered Discharge Care Transitions: Navigating the Health Care System AHRQ 2011 Annual Scientific Meeting Bethesda, Maryland September 19, 2011 Brian Jack MD Professor and Vice Chair Departme…

2240. Implementation Guide for AHRQ's Making Informed Consent an Informed Choice - Training Modules (pdf file)
      talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/implementation-guide-making-informed-consent-informed-choice.pdf
      January 01, 2017 - The guidance in this section will help you implement the strategies presented in the HCP Module for communicating