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201. Language, Literacy, and Communication Regarding Medication in an Anticoagulation Clinic: Are Pictures Better Than Words? (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Schillinger.pdf
     January 01, 2004 - Communicating information to patients: the use of cartoon illustrations to improve comprehension of

202. Tool 1: Overview | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool1.html
     March 01, 2013 - Quality Forum (NQF) Safe Practice-15 lays out key processes of an effective discharge plan, including communicating

203. TeamSTEPPS® Instructor Manual: Specialty Scenarios | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps/instructor/scenarios/labordel.html
     March 01, 2014 - situation within the team resulted in the OB's requesting assistance from someone outside the team without communicating

204. Effective Patient and Family Communication | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/hai/cusp/videos/11c-effectivecomm/index.html
     June 01, 2018 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

205. The SHARE Approach—Achieving Patient-Centered Care with Shared Decisionmaking: A Brief for Administrators and Practice Leaders | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-9.html
     September 01, 2020 - payments if they meet specified quality and savings requirements, including having a process in place for communicating

206. Shadowing Another Professional Tool | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/hai/cusp/toolkit/shadowing.html
     December 01, 2012 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

207. Module 1: An Overview of the CANDOR Process | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
     August 01, 2022 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

208. Improving Patient Safety in Ambulatory Surgery Centers: A Resource List for Users of the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture. (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-resource_list.pdf
     March 01, 2016 -  “Guidelines for Communicating With Physicians Using the SBAR Process” explains how to carry out

209. Physician's Office: Opportunity to Apply TeamSTEPPS Technique to Improve Institutional Collaboration and Communication Relating to Patient Safety | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps/instructor/videos/ts_vig005a/vig005a.html
     December 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

210. Obsrounds (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/obsrounds.doc
     August 07, 2012 - Observing Patient Care Rounds Problem statement: Interdisciplinary rounds are in the best interest of patients. Poor communication among staff is a root cause of many patient adverse and sentinel events. Communication among disciplines can be improved if viewed through the eyes of an objective observer. What are obser…

211. PowerPoint Presentation
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/webinars/lcswebinar0504-slides.pptx
     May 04, 2016 - see Checklist Talking Points) Use everyday language, pictures, graphs, example, analogies, stories (communicating

212. Additional Videos for TeamSTEPPS 3.0 | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps-program/resources/additional/index.html
     September 01, 2023 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

213. Welcome Guide for New TeamSTEPPS Trainers | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps-program/welcome-guides/new-trainers.html
     July 01, 2023 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

214. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

215. Resource List - AHRQ Ambulatory Surgery Center Survey (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-resource-list.pdf
     April 01, 2023 - • “Guidelines for Communicating With Physicians Using the SBAR Process” explains how to carry out … developing and improving antibiotic stewardship activities in a practice, learning strategies for communicating

216. Tool 3: How To Deliver the Re-Engineered Discharge at Your Hospital | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool3.html
     March 01, 2013 - Are there any difficulties communicating with the patient, family members, or caregivers?

217. Tool: Check-Back (or Repeat-Back) | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/teamstepps-program/curriculum/communication/tools/checkback.html
     July 01, 2023 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

218. Warm Handoff: Intervention | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
     June 01, 2023 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

219. Shadowing (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
     August 08, 2012 - Shadowing Another Professional Tool Problem Statement: Health care delivery is a multidisciplinary practice that requires coordination of care among different professions and provider types. However, health care providers often do not understand other disciplines’ daily responsibilities, teamwork, and communication iss…

220. Section 4: Ways To Approach the Quality Improvement Process (Page 1 of 2) | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
     January 01, 2020 - Interpersonal communication works best when the people communicating the message are respected opinion