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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6k.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 2004. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 2009. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure published in 2009. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 1996. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure released in 1998. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
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www.ahrq.gov/prevention/guidelines/tobacco/clinicians/presentations/2008update-full/slide109.html
October 01, 2014 - Communicate belief in patient's ability to quit.
Communicate caring and concern.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
July 01, 2023 - Discuss how to communicate an adverse event to a patient and family members. … When an adverse event occurs, it can be difficult for a health care worker to take ownership and communicate … Communicate with the patient (who, what, when, where, and why). … Slide 20: How To Communicate About an Adverse Event 5
Speak slowly and use clear language. … Organizations should be prepared to respond and communicate proactively when adverse events occur.
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psnet.ahrq.gov/issue/mock-trial-2009-rsna-annual-meeting-jury-exonerates-radiologist-failure-communicate-abnormal
October 23, 2018 - Mock trial at 2009 RSNA annual meeting: jury exonerates radiologist for failure to communicate … Mock trial at 2009 RSNA annual meeting: Jury exonerates radiologist for failure to communicate abnormal … Mock trial at 2009 RSNA annual meeting: Jury exonerates radiologist for failure to communicate abnormal
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/module3-assessment-change-readiness-gap-analysis.pptx
August 25, 2015 - Communicate for understanding and buy-in.
Empower the CANDOR team to act.
Produce short-term wins. … Communicate for understanding and buy-in.
Empower the CANDOR team to act.
Produce short-term wins. … for Understanding and Buy-In
Communicate the shared vision to all staff. … Communicate.
Monitor process dynamics. … Communicate frequently and consistently.
Monitor process dynamics.
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www.ahrq.gov/prevention/guidelines/tobacco/clinicians/presentations/2008update-full/slide173.html
October 01, 2014 - Action
Strategies for implementation
Clinical sites should communicate to all staff the importance … Communicate to each staff member (e.g., nurse, physician, medical assistant, pharmacist, or other clinician
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www.ahrq.gov/hai/cusp/clabsi-final/clabsifinalap.html
January 01, 2013 - Communication
Communication with Teams
How often did you communicate with your teams? … What forms of communication did you use to communicate with all teams? … Did you communicate with teams that were "missing in action" on content calls and/or coaching calls? … Did they communicate project results with the Hospital CEOs in the project? … Did you regularly communicate your results to the SHA top leadership, board and/or quality council?
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/sppcii-module-handouts.docx
July 01, 2023 - Determine how you will communicate (e.g., email, presentations, huddles, reports, bulletin boards). … (enter here)
What information must you communicate to your target audience (e.g., dates, times, training … (enter here)
What methods will you use to communicate with your target audience? … (enter here)
When (e.g., how often, when will reminders be timed) will you communicate with your target
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
July 01, 2023 - When people communicate in web meetings, sometimes they leave their camera off, or their eye contact … Communicate all relevant information.
Clear. Convey information in plain language.
Brief. … Communicate information in a concise manner.
Timely. … Personalities: Sometimes it is difficult to communicate with particular individuals. … Communicate uncertainty.
Invite the patient’s concerns.
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6s.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Communicate
Information transfer
Between health care professional(s) and patient/family
Across … Communicate
Information transfer
Between health care professional(s) and patient/family
Across … Establish accountability or negotiate responsibility
Communicate
Information transfer
Between … Communicate
Information transfer.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-infographic.pdf
January 01, 2024 - Adult Medicaid 51 %
Child Medicaid 57%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How
W el l Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines
-
www.ahrq.gov/nursing-home/resources/getvaccinated-communications.html
August 01, 2022 - GetVaccinated Communications Toolkit
The materials in this toolkit are intended to help providers communicate
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6n.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Professional(s)
Measure Item Mapping:
Establish accountability or negotiate responsibility: 2
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/patfamilyengagement/CUSP_Patient_Family_Engagement_Facilitator_Notes.docx
June 02, 2025 - Present tools to improve communication among patients, families, and clinicians; and
· Discuss how to communicate … How hospital staff members communicate with patients and families can affect patient engagement. … When they do, staff members need to know how to communicate with the patient and family. … · Communicate. … · During the initial communication with the patient and family, providers should:
· Communicate only
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6f.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Patient/Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 35
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6w.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … . 1
Date: Measure released in 2010. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … . 1
Date: Measure released in 2001. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6r.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measures published in 1994. 1
Perspective: System Representative(s)
Measure Item Mapping:
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 2001. 1
Perspective: System Representative(s)
Measure Item Mapping:
Communicate … Communicate
Information transfer
Between health care professional(s) and patient/family
Across
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6p.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … /Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 2H, 2K
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure developed in 2001. 1
Perspective: System Representative(s)
Measure Item Mapping:
Communicate
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6j.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 2009. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … 1
Date: Measure published in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure published in 2004. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate