-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6r.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … : Measures published in 1994. 1
Perspective: System Representative(s)
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … administered nationally in 2003 and 2007. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Communicate
Information transfer
Between health care professional(s) and patient/family
Across
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6p.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 1, 14, 19
Communicate
-
www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6p.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 1, 14, 19
Communicate
-
www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6j.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 2009. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … .” 1
Date: Measure published in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure published in 2004. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 1996. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure released in 1998. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6c.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Patient/Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 9
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate
-
www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6r.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … : Measures published in 1994. 1
Perspective: System Representative(s)
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … administered nationally in 2003 and 2007. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Communicate
Information transfer
Between health care professional(s) and patient/family
Across
-
www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6f.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Patient/Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 35
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate
-
ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6j.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 2009. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … .” 1
Date: Measure published in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure published in 2004. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 1996. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure released in 1998. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/patfamilyengagement/CUSP-Patient-Family-Engagement.pptx
May 01, 2013 - advisors
Present tools to improve communication among patients, families, and clinicians
Discuss how to communicate … happen
When an adverse even occurs, it can be difficult for a health care worker to take ownership and communicate … essential
Immediate Response to an
Adverse Event4
Care for the patient
Report to the appropriate parties
Communicate … remediation
System and process improvement
Measurement and evaluation
Education and training
How to Communicate … patient and family member engagement and education
Organizations should be prepared to respond and communicate
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/patfamilyengagement/CUSP-Patient-Family-Engagement.pptx
May 01, 2013 - advisors
Present tools to improve communication among patients, families, and clinicians
Discuss how to communicate … happen
When an adverse even occurs, it can be difficult for a health care worker to take ownership and communicate … essential
Immediate Response to an
Adverse Event4
Care for the patient
Report to the appropriate parties
Communicate … remediation
System and process improvement
Measurement and evaluation
Education and training
How to Communicate … patient and family member engagement and education
Organizations should be prepared to respond and communicate
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-fowler.pdf
September 23, 2019 - that only you can tell us.
(58% in top 4)
Takeaways
Subject lines are best to the extent they:
• Communicate … might do
25
Takeaways
Invitation letter pluses include:
• Address concerns about downsides
• Communicate … why it might be worth person’s
effort to respond
• Communicate what is in the survey: questions are
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module3-presenters-notes.pdf
January 13, 2022 - Slide 7
Standards for Effective
Communication
Complete
Communicate all
relevant
information. … Brief
Communicate
information in a
concise manner. … • Communicate uncertainty.
• Invite the patient’s concerns. … • There are multiple effective ways for the team to
communicate to improve diagnostic safety. … • There are multiple effective ways for the team to communicate to improve
diagnostic safety.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/cauti-icu/preventing-cauti-icu-setting-module-2-slides.pptx
September 01, 2015 - Catheter Maintenance ‹#›
AHRQ Safety Program for Reducing CAUTI in Hospitals
8
Important To Remember and Communicate … Catheter Maintenance ‹#›
AHRQ Safety Program for Reducing CAUTI in Hospitals
9
Summary
Observe
Communicate
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
January 01, 2022 - Highest Scoring
Measure
How Well Doctors
Communicate
81 percent of CHIP respondents
indicated … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 50
- • I '
2018 2019 2020 2021 2022
- Adult Medicaid - Child Medicaid - CHIP
How Well Doctors Communicate
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
January 01, 2022 - Highest Scoring
Measure
How Well Doctors
Communicate
81 percent of CHIP respondents
indicated … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 50
- • I '
2018 2019 2020 2021 2022
- Adult Medicaid - Child Medicaid - CHIP
How Well Doctors Communicate
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
January 01, 2022 - Highest Scoring
Measure
How Well Doctors
Communicate
81 percent of CHIP respondents
indicated … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 50
- • I '
2018 2019 2020 2021 2022
- Adult Medicaid - Child Medicaid - CHIP
How Well Doctors Communicate
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
January 01, 2022 - Highest Scoring
Measure
How Well Doctors
Communicate
81 percent of CHIP respondents
indicated … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 50
- • I '
2018 2019 2020 2021 2022
- Adult Medicaid - Child Medicaid - CHIP
How Well Doctors Communicate
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
January 01, 2022 - Highest Scoring
Measure
How Well Doctors
Communicate
81 percent of CHIP respondents
indicated … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 50
- • I '
2018 2019 2020 2021 2022
- Adult Medicaid - Child Medicaid - CHIP
How Well Doctors Communicate