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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pptx
February 03, 2006 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pptx
February 03, 2006 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module11/slimplement.pptx
February 03, 2006 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
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www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6o.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 1998. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Measure administered nationally in 2007. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
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www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6o.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 1998. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Measure administered nationally in 2007. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6o.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 1998. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Measure administered nationally in 2007. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6o.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 1998. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Measure administered nationally in 2007. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure developed in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module3-communication.pptx
January 13, 2022 - Communicate information as concisely as possible without compromising accuracy or completeness. … Brief
Timely
Communicate information in a concise manner. … Communicate uncertainty.
Invite the patient’s concerns. … There are multiple effective ways for the team to communicate to improve diagnostic safety. … There are multiple effective ways for the team to communicate to improve diagnostic safety.
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digital.ahrq.gov/sites/default/files/docs/survey/tests-pending-at-discharge-survey.pdf
February 23, 2021 - a) Notify the patient
b) Communicate with the patient’s PCP
c) Communicate with the patient’s specialist … physician(s)
d) Communicate with other members of the patient’s care team (e.g. care coordinator, visiting
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
February 06, 2020 - Improvement Guide
32
Use of Survey Results in Public Reports
Table 1 of 10
How often did nurses communicate … Deaconess
Health Care - Newton
Center
714 Beacon Street
Newton, MA 02459
How Well Doctors
Communicate … Trend in CAHPS Health Plan Survey Scores
Adult Medicaid Population, 2009-2019
How Well Doctor's
Communicate