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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - About the CAHPS® Health Literacy Item Set for Hospitals
About the CAHPS Health Literacy Item Set for Hospitals
CAHPS® Adult Hospital Survey: Supplemental Items
Document No. 911
Updated 10/30/2017
About the CAHPS® Health Literacy Item
Set for Hospitals
Table of Contents
Introduction.....................…
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
March 01, 2020 - bilingual (English and Spanish) nurse advice line to better serve the 45 percent of members who prefer to communicate
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psnet.ahrq.gov/node/856637/psn-pdf
November 29, 2023 - Deficiencies in Quality Management Processes and
Delays in the Communication of Test Results and Follow-
Up Care at the Phoenix VA Health Care System in Arizona.
November 29, 2023
Washington DC; VA Office of the Inspector General; October 31, 2023; Report no. 22-03599-07.
https://psnet.ahrq.gov/issue/deficiencies-…
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psnet.ahrq.gov/node/861778/psn-pdf
January 31, 2024 - Care Deficiencies and Leaders' Inadequate Reviews of a
Patient Who Died at the Lt. Col. Luke Weathers, Jr. VA
Medical Center in Memphis, Tennessee.
January 31, 2024
Washington, DC: The Veterans Affairs Inspector General; January 10, 2024. Report No. 23-00777-52.
https://psnet.ahrq.gov/issue/care-deficiencies-and-l…
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psnet.ahrq.gov/node/47450/psn-pdf
March 27, 2019 - A qualitative evaluation of healthcare professionals'
perceptions of adverse events focusing on
communication and teamwork in maternity care.
March 27, 2019
Rönnerhag M, Severinsson E, Haruna M, et al. A qualitative evaluation of healthcare professionals'
perceptions of adverse events focusing on communication and…
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www.ahrq.gov/policy/electronic/about/policyix.html
August 01, 2024 - Electronic Policies
Information on AHRQ's electronic policies and links to Federal Government privacy resources.
Accessibility Copyright Digital Strategy Disclaimers Linking Open Government Plain Language Information Security & Privacy Publications & Communications Accessibility AHRQ Section 508 Accessibili…
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psnet.ahrq.gov/node/37294/psn-pdf
May 21, 2013 - Improving Hand-Off Communication.
May 21, 2013
Oakbrook Terrace lL: Joint Commission Resources; 2007. ISBN 9781599400907.
https://psnet.ahrq.gov/issue/improving-hand-communication
The process of transferring primary responsibility for patient care is commonly referred to as a handoff.
Handoffs are inherently dange…
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psnet.ahrq.gov/node/46421/psn-pdf
November 08, 2017 - A novel ICU hand-over tool: the glass door of the patient
room.
November 8, 2017
Wessman BT, Sona C, Schallom M. A Novel ICU Hand-Over Tool: The Glass Door of the Patient Room. J
Intensive Care Med. 2017;32(8):514-519. doi:10.1177/0885066616653947.
https://psnet.ahrq.gov/issue/novel-icu-hand-over-tool-glass-door-p…
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psnet.ahrq.gov/node/44393/psn-pdf
August 12, 2015 - FDA Drug Safety Communication: FDA warns about
prescribing and dispensing errors resulting from brand
name confusion with antidepressant Brintellix
(vortioxetine) and antiplatelet Brilinta (ticagrelor).
August 12, 2015
MedWatch Safety Alert. Silver Spring, MD: US Food and Drug Administration; July 30, 2015.
https…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
October 01, 2011 - • Communicate openly and often about expectations and
progress. … Communicate in a variety of settings and formats, and expect that communication
on an ongoing basis … It was a challenge for specialty
practice staff to juggle the doctors’ schedules, communicate with … attend
• Developed protocols and guidelines for the various sub-specialties; for example,
how to communicate … The standardized training courses
were very important in giving staff the tools they needed to communicate
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/clinical-care-protocol.pdf
January 01, 2024 - Making Healthcare Safer IV: Programs for Responding to Harms Experienced by Patients during Clinical Care
Evidence-based Practice Center Rapid Review Protocol
Project Title: Making Healthcare Safer IV: Programs for Responding to
Harms Experienced by Patients during Clinical Care
Review Question…
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psnet.ahrq.gov/node/867676/psn-pdf
February 26, 2025 - Responding to Patient Safety Events
February 26, 2025
Shaikh U. Responding to Patient Safety Events. PSNet [internet]. 2025.
https://psnet.ahrq.gov/primer/responding-patient-safety-events
Background
Patient safety events that occur in health care facilities require prompt action to ensure that further harm is
mit…
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digital.ahrq.gov/sites/default/files/docs/citation/ahrq_cedar_outreach_report_final.pdf
September 01, 2023 - Now more than ever, we must communicate using
methods that will reach and resonate with the public while … ideas internally before making them public, or to proactively prepare strategies and materials to
communicate
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psnet.ahrq.gov/node/49423/psn-pdf
November 01, 2003 - The Missing Suction Tip
November 1, 2003
Thomas EJ, Moore FA. The Missing Suction Tip. PSNet [internet]. 2003.
https://psnet.ahrq.gov/web-mm/missing-suction-tip
Case Objectives
Identify the risk factors for retained foreign bodies.
Understand methods used to prevent and identify retained foreign bodies.
Apprecia…
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effectivehealthcare.ahrq.gov/sites/default/files/epstein.pdf
January 01, 2011 - Epstein
Slide
1: What is shared in shared decision-‐making? Eliciting and constructing patients’
preferences when the evidence is unclear
Ronald M Epstein MD
Professor of Family Medicine, Psychiatry, Oncology and
Nursing
Director, Center for Communication and Disparities Resear…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-teamstepps-webcast-intro.pdf
July 25, 2024 - Enhancing Surgical Team Communication: SOPS® and TeamSTEPPS®in Action Webcast - Intro
Enhancing Surgical Team Communication:
SOPS® and TeamSTEPPS® in Action
Webcast
July 25, 2024
1:00-2:30 PM ET
Webcast Technical Info
• Audio issues
• Poor Connection
• Use Q&A to submit questions
• Event Website: https://eve…
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psnet.ahrq.gov/node/44686/psn-pdf
March 15, 2016 - Standardized handoff report form in clinical nursing
education: an educational tool for patient safety and
quality of care.
March 15, 2016
Lim F, J Y Pajarillo E. Standardized handoff report form in clinical nursing education: An educational tool
for patient safety and quality of care. Nurse Educ Today. 2016;37:3-…
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psnet.ahrq.gov/node/47776/psn-pdf
August 20, 2021 - FDA Safety Communication: update--robotically-assisted
surgical devices in mastectomy.
August 20, 2021
MedWatch Safety Alert. Silver Spring, MD: US Food and Drug Administration; August 20, 2021.
https://psnet.ahrq.gov/issue/fda-safety-communication-caution-when-using-robotically-assisted-surgical-
devices-womens
…
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psnet.ahrq.gov/node/42897/psn-pdf
March 12, 2017 - Teams, tribes and patient safety: overcoming barriers to
effective teamwork in healthcare.
March 12, 2017
Weller J, Boyd M, Cumin D. Teams, tribes and patient safety: overcoming barriers to effective teamwork in
healthcare. Postgrad Med J. 2014;90(1061):149-54. doi:10.1136/postgradmedj-2012-131168.
https://psnet.a…
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/index.html
June 01, 2018 - Chartbook on Person- and Family-Centered Care
Next Page
Table of Contents
Chartbook on Person- and Family-Centered Care
Acknowledgments
Person- and Family-Centered Care
Summary of Trends
Measures of Person- and Family- Centered Care
Communication Measures: Hospital
Communication Measures: …