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psnet.ahrq.gov/issue/massachusetts-alliance-communication-and-resolution-following-medical-injury
May 03, 2023 - Multi-use Website
Massachusetts Alliance for Communication and Resolution Following Medical Injury.
Citation Text:
Massachusetts Alliance for Communication and Resolution Following Medical Injury. Betsy Lehman Center for Patient Safety.
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psnet.ahrq.gov/issue/content-analysis-team-communication-obstetric-emergency-scenario
July 13, 2009 - Study
Content analysis of team communication in an obstetric emergency scenario.
Citation Text:
Siassakos D, Draycott TJ, Montague I, et al. Content analysis of team communication in an obstetric emergency scenario. J Obstet Gynaecol. 2009;29(6):499-503. doi:10.1080/01443610903039153. …
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psnet.ahrq.gov/issue/coaching-improve-quality-communication-during-briefings-and-debriefings
March 02, 2022 - Study
Coaching to improve the quality of communication during briefings and debriefings.
Citation Text:
Kleiner C, Link T, Maynard T, et al. Coaching to improve the quality of communication during briefings and debriefings. AORN J. 2014;100(4):358-68. doi:10.1016/j.aorn.2014.03.012.
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psnet.ahrq.gov/issue/enhancing-surgical-team-communication-sops-and-teamstepps-action
August 01, 2012 - Meeting/Conference Proceedings
Enhancing Surgical Team Communication: SOPS and TeamSTEPPS in Action.
Citation Text:
Enhancing Surgical Team Communication: SOPS and TeamSTEPPS in Action. Agency for Healthcare Research and Quality. July 25, 2024.
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psnet.ahrq.gov/issue/communication-and-collaboration-its-about-pharmacists-well-physicians-and-nurses
November 25, 2009 - Study
Communication and collaboration: it's about the pharmacists, as well as the physicians and nurses.
Citation Text:
Holden LM, Watts DD, Walker PH. Communication and collaboration: it's about the pharmacists, as well as the physicians and nurses. Qual Saf Health Care. 2010;19(3):16…
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psnet.ahrq.gov/issue/communicating-uncertainty-narrative-review-and-framework-future-research
February 24, 2021 - Review
Communicating uncertainty: a narrative review and framework for future research.
Citation Text:
Simpkin AL, Armstrong KA. Communicating uncertainty: a narrative review and framework for future research. J Gen Intern Med. 2019;34(11):2586-2591. doi:10.1007/s11606-019-04860-8.
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psnet.ahrq.gov/issue/communicating-clearly-about-medicines-proceedings-workshop-brief
September 20, 2017 - Meeting/Conference Proceedings
Communicating Clearly About Medicines: Proceedings of a Workshop—in Brief.
Citation Text:
Communicating Clearly About Medicines: Proceedings of a Workshop—in Brief. National Academies of Sciences, Engineering, and Medicine. Washington, DC: National Academie…
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digital.ahrq.gov/health-it-tools-and-resources/ahrq-funded-project-resources-archives/communications-tracking
January 01, 2023 - Communications Tracking to Document Partnership Support
Description
Tool for logging communications activities.
Document Type
Logging Tool
Document Source
A Partnership for Clinician Electronic Health Record (EHR) Use and Quality of Care
Technology
Clinic…
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psnet.ahrq.gov/issue/email-communicating-results-diagnostic-medical-investigations-patients
December 14, 2016 - Review
Email for communicating results of diagnostic medical investigations to patients.
Citation Text:
Meyer B, Atherton H, Sawmynaden P, et al. Email for communicating results of diagnostic medical investigations to patients. Cochrane Database of Systematic Reviews. 2012. doi:10.1002…
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psnet.ahrq.gov/issue/communication-between-primary-and-secondary-care-deficits-and-danger
September 23, 2020 - Study
Communication between primary and secondary care: deficits and danger.
Citation Text:
Dinsdale E, Hannigan A, O’Connor R, et al. Communication between primary and secondary care: deficits and danger. Fam Pract. 2019;17(1):63-68. doi:10.1093/fampra/cmz037.
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psnet.ahrq.gov/issue/communicating-critical-test-results-safe-practice-recommendations
June 13, 2011 - Study
Communicating critical test results: safe practice recommendations.
Citation Text:
Hanna D, Griswold P, Leape L, et al. Communicating critical test results: safe practice recommendations. Jt Comm J Qual Patient Saf. 2005;31(2):68-80.
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psnet.ahrq.gov/issue/eight-recommendations-policies-communicating-abnormal-test-results
March 10, 2011 - Commentary
Eight recommendations for policies for communicating abnormal test results.
Citation Text:
Singh H, Vij MS. Eight recommendations for policies for communicating abnormal test results. Jt Comm J Qual Patient Saf. 2010;36(5):226-232.
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psnet.ahrq.gov/issue/creating-web-based-incident-analysis-and-communication-system
May 01, 2003 - Study
Creating a web-based incident analysis and communication system.
Citation Text:
Marsal S, Heffner JE. Creating a web-based incident analysis and communication system. J Hosp Med. 2012;7(2):142-7. doi:10.1002/jhm.956.
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www.ahrq.gov/teamstepps-program/curriculum/communication/index.html
June 01, 2023 - TeamSTEPPS Module 1: Communication
Module 1 covers the communication concepts and tools included in TeamSTEPPS. The module includes a high-level overview (section 1) , an explanation of the communication concepts and tools (section 2) , and guidance and slides for teaching them (section 3) . Information abou…
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psnet.ahrq.gov/issue/teamwork-and-communication-surgical-teams-implications-patient-safety
March 25, 2020 - Study
Teamwork and communication in surgical teams: implications for patient safety.
Citation Text:
Teamwork and communication in surgical teams: implications for patient safety. Mills P; Neily J; Dunn E.
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.html
May 01, 2023 - Tool: Closed-Loop Communication
Closed-loop communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods including call-outs, check-backs, and teach-back.
The illustration below captures the three key elements of closed-loop communication.
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psnet.ahrq.gov/issue/human-error-not-communication-and-systems-underlies-surgical-complications
November 18, 2020 - Study
Human error, not communication and systems, underlies surgical complications.
Citation Text:
Fabri PJ, Zayas-Castro JL. Human error, not communication and systems, underlies surgical complications. Surgery. 2008;144(4):557-63; discussion 563-5. doi:10.1016/j.surg.2008.06.011.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork.html
July 01, 2023 - Teamwork and Communication for Perinatal Safety
Toolkit for Improving Perinatal Safety
This pillar presents six concepts of the Comprehensive Unit-based Safety Program (CUSP) to help teams understand CUSP and its application to perinatal safety.
Learn About CUSP for Perinatal Safety
Slide Presentation (…
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psnet.ahrq.gov/issue/debunking-myth-majority-medical-errors-are-attributed-communication
February 14, 2024 - Journal Article
Debunking the myth that the majority of medical errors are attributed to communication.
Citation Text:
Clapper TC, Ching K. Debunking the myth that the majority of medical errors are attributed to communication. Med Educ. 2020;54(1):74-81. doi:10.1111/medu.13821.
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psnet.ahrq.gov/issue/communicating-patients-about-medical-errors-review-literature
December 23, 2008 - Review
Classic
Communicating with patients about medical errors: a review of the literature.
Citation Text:
Mazor KM, Simon SR, Gurwitz JH. Communicating with patients about medical errors: a review of the literature. Arch Intern Med. 2004;164(15):1690-7.
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