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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
June 02, 2025 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … proven strategy to ensure patients and their families have a clear understanding of information you communicate … I don’t feel effective if the patient can’t communicate that to me.” … [Note: This slide should be customized by the practice to communicate practice-specific decisions.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
June 02, 2025 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … proven strategy to ensure patients and their families have a clear understanding of information you communicate … I don’t feel effective if the patient can’t communicate that to me.” … Presenter
Presentation Notes
[Note: This slide should be customized by the practice to communicate practice-specific
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_cg_cahps_chartbook.pdf
January 01, 2014 - How Well Providers Communicate With Patients
Q14
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q19
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q21
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q26
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
QQ16 During your most recent visit, did this provider
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psnet.ahrq.gov/issue/medical-error-disclosure-among-pediatricians-choosing-carefully-what-we-might-say-parents
July 10, 2008 - March 21, 2017
Lost opportunities: how physicians communicate about medical errors. … Shedding light on the dark side of doctor–patient interactions: verbal and nonverbal messages physicians communicate
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - Getting Needed Care 55% 61% 62% 63%
Getting Care Quickly 59% 73% 74% 69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … 50%
55%
60%
65%
70%
75%
2007 2008 2009 2010 2011 2013 2014 2015 2016 2017
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - Ideally, while the patient is hospitalized, the
primary care team should develop systems to communicate … team
assure the patient that they are aware of and involved in the patient’s care; it may also help
communicate … Preventable Readmissions: A Conceptual Framework To Rethink the Role of Primary Care: Addendum 3
• Communicate
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www.ahrq.gov/antibiotic-use/long-term-care/safety/teamwork.html
June 01, 2021 - Describe how to effectively communicate the potential harms of antibiotics to other health care practitioners
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www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
March 01, 2025 - your child’s care in the Emergency Room (single-item measure) Communication with Child How well nurses communicate … with your child (composite measure) How well doctors communicate with your child (composite measure)
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psnet.ahrq.gov/issue/its-not-our-ass-medical-resident-sense-making-regarding-lawsuits
December 02, 2015 - December 2, 2015
Reflection and analysis of how pharmacy students learn to communicate … Mock trial at 2009 RSNA annual meeting: jury exonerates radiologist for failure to communicate
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psnet.ahrq.gov/issue/pharmacy-student-knowledge-and-communication-medication-errors
June 24, 2009 - Resources From the Same Author(s)
Reflection and analysis of how pharmacy students learn to communicate … February 16, 2011
Reflection and analysis of how pharmacy students learn to communicate
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digital.ahrq.gov/population/individuals-end-life-care-needs
January 01, 2023 - Connect, Collaborate, Communicate: The Story of the EDM Forum
Citation
Adams L, Edmunds M, … Connect, Collaborate, Communicate: The Story of the EDM Forum.
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digital.ahrq.gov/funding-mechanism/exploratory-and-developmental-grant-improve-health-care-quality-through-health
January 01, 2023 - Description
This research explores the effectiveness of an e-prescribing tool to electronically communicate … evaluated ConnectCare, a depression intervention combining patient portal features and the ability to communicate
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digital.ahrq.gov/ahrq-funded-projects/past-initiatives/transforming-healthcare-quality-through-health-it/hands-care-plan-tool-seeks
January 01, 2023 - standardized, computerized tool can help nurses not only document patient care and outcomes better but also communicate … such, the HANDS application would connect with any electronic health record and be used to create and communicate
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digital.ahrq.gov/ahrq-funded-projects/development-targeted-patient-portal-intervention-improve-depression-treatment
January 01, 2023 - of patient portals increase patient activation and improve the ability of patients and providers to communicate … a depression intervention combining depression-specific patient portal features and the ability to communicate
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www.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-change.html
February 01, 2024 - Communicate for Understanding and Buy-In
In discussing Slide 69, “Communicate for Understanding and … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
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psnet.ahrq.gov/node/854973/psn-pdf
October 31, 2023 - include being able to find and evaluate health
information online, access telehealth services, and communicate … literacy4 is the ability to use information and
communication technologies to find, evaluate, create, and communicate … The ability
to engage with digital resources is becoming increasingly necessary to find information, communicate
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www.ahrq.gov/antibiotic-use/ambulatory-care/best-practices/common-cold.html
September 01, 2022 - Discuss strategies to communicate with patients the appropriate management of viral upper respiratory
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www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - got answer to medical question the same day he/she contacted provider's office
How Well Providers Communicate
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-graphic.pdf
February 01, 2019 - Identify
potential
barriers
8
Determine
how to
measure
progress
9
Establish a
timeline
Communicate
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www.ahrq.gov/teamstepps-program/curriculum/implement/activity/change.html
June 01, 2023 - Step 4: Communicate for Understanding and Buy-In . … Step 4: Communicate for Understanding and Buy-In
The next step in implementing change is making it … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)