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www.talkingquality.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
July 01, 2023 - When people communicate in web meetings, sometimes they leave their camera off, or their eye contact … Communicate all relevant information.
Clear. Convey information in plain language.
Brief. … Communicate information in a concise manner.
Timely. … Personalities: Sometimes it is difficult to communicate with particular individuals. … Communicate uncertainty.
Invite the patient’s concerns.
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www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
July 01, 2023 - Discuss how to communicate an adverse event to a patient and family members. … When an adverse event occurs, it can be difficult for a health care worker to take ownership and communicate … Communicate with the patient (who, what, when, where, and why). … Slide 20: How To Communicate About an Adverse Event 5
Speak slowly and use clear language. … Organizations should be prepared to respond and communicate proactively when adverse events occur.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - Composite Measure//Rating Adult Medicaid
Child
Medicaid
CHIP
Medicare
How Well Doctors Communicate … the following:
• The highest scoring composite measure across all populations is “How Well Doctors
Communicate … 50%
55%
60%
65%
70%
75%
2009 2010 2011 2013 2014 2015 2016 2017 2018 2019
How Well Doctor’s
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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www.talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Remember a time when you needed to communicate to another team member about a resident situation. … Slide 19: Speaking Up Using Structured Language
Say:
Another way to effectively communicate among … Communicate. … It can sometimes be difficult for care providers to take ownership and communicate with the resident … The video shows how these tools come together in helping teams communicate more effectively to improve
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
May 01, 2017 - When an adverse event occurs, it can be difficult for a health care worker to take ownership and communicate … Family
Immediate Response to an Adverse Event4
Care for the patient
Report to the appropriate parties
Communicate … Family
Adverse Event Initial Communication4
During initial communication with patient and family—
Communicate … for patient and family concerns
19
AHRQ Safety Program for Perinatal Care
Patient & Family
How To Communicate … Organizations should be prepared to respond and communicate proactively when adverse events occur.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final_0.docx
October 01, 2016 - stewardship
One of the most important roles for nurses is communication, specifically knowing what to communicate … When a resident has a suspected UTI, the nursing staff can communicate with the physician, NP, or PA … Who are the people that you might communicate with about a suspected UTI in a resident? … People that nursing staff communicate with include physicians, RNs, residents, and families. … It allows people to communicate critical information briefly and concisely.
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www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Discuss how to communicate an adverse event to patients and family members. … Slide 8: Engaging From the Beginning
Say:
How hospital staff members communicate with patients … When they do, staff members need to know how to communicate with the patient and family. … Communicate. … Slide 20: How To Communicate About an Adverse Event
Say:
Patients and family members experience
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Discuss how to communicate an adverse event to patients and family members. … Slide 7
SAY:
How hospital staff members communicate with patients and families can affect patient … When they do, staff members need to know how to communicate with the patient and family. … Communicate. … Providers communicate the facts of what happened and assure the patient and family that they will receive
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www.talkingquality.ahrq.gov/talkingquality/distribute/promote/multiple/index.html
September 01, 2019 - Even if you have focused carefully on a particular group, you are still trying to communicate with a … Take advantage of all the ways—all the available media and channels—to communicate your message.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - ...............................................................................15
How Well Doctors Communicate … include the following:
• The highest scoring composite across all populations is How Well Doctors Communicate … Scores for the Medicare population are equal to CHIP scores
for the How Well Doctors Communicate composite … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor … Comparative Results
Getting Needed Care
Getting Care Quickly
How Well Doctors Communicate
Health
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www.talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - meaningful discussion that takes full advantage of a provider's expertise while allowing patients to communicate … Step 1: Seek your patient's participation
Communicate that a choice exists and invite your patient … Clearly communicate the risks and benefits of each option. … Communicate numbers in a way that your patient can understand.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_slides_fallprev.pptx
August 24, 2017 - How will you communicate with each other?
How will you communicate successes? … Team September
Determine how to communicate independence level when patient is Green (i.e., wheelchair … Team September
Determine how to communicate if patient can be in room alone in wheelchair when Red
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www.talkingquality.ahrq.gov/nhguide/toolkits/determine-whether-to-treat/toolkit1-suspected-uti-sbar.html
October 01, 2016 - The Suspected UTI SBAR toolkit helps nursing home staff and prescribing clinicians communicate about … Present the Suspected UTI SBAR form to the nursing staff who will use it to communicate with prescribing … the Suspected UTI SBAR form to the nursing staff, re-emphasize the rationale for using the tool, and communicate
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www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/notes.html
August 01, 2022 - Communicate for understanding and buy-in.
Empower the CANDOR team to act. … Other methods to communicate for understanding include creating "marketing" materials that reinforce … Questions that can to frame this segment of work include: How does your organization normally communicate … By developing a multi-pronged strategy to communicate the vision, the organization can achieve success … Communicate frequently and consistently.
Monitor process dynamics.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated … Measure
Getting Needed Care 55% 61% 62%
Getting Care Quickly 59% 73% 75%
How Well Doctors Communicate … 22% 63% 17,903
Got non-urgent appointment as soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6 … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 23% 58%
Got check-up or routine care appointment as soon as needed 23% 27% 50%
How Well Doctor's Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - Ideally, while the patient is hospitalized, the
primary care team should develop systems to communicate … team
assure the patient that they are aware of and involved in the patient’s care; it may also help
communicate … Preventable Readmissions: A Conceptual Framework To Rethink the Role of Primary Care: Addendum 3
• Communicate
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - enrollees
AMONG THE THREE
ENROLLEE POPULATIONS…
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … Getting Needed Care Getting Care Quickly
How Well Doctors Communicate Health Plan Information and … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_fall-prevention.docx
August 24, 2017 - How will you communicate about progress on assignments? In person? Via email? … How will the patient care Unit Team communicate with the Implementation Team? … How will you communicate about successes? … Ask your Information Technology (IT) Team member for ideas on how to communicate electronically between … Instructor’s Note: Communicate the decisions the Team Leaders made.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - • Discuss how to communicate an
adverse event to patients and family
members. … When they do, staff members need to
know how to communicate with the patient and
family. … • Communicate. … Providers communicate
the facts of what happened and assure
the patient and family that they will
receive … During the initial communication with the
patient and family, providers should—
• Communicate only