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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 23% 58%
Got check-up or routine care appointment as soon as needed 23% 27% 50%
How Well Doctor's Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - Ideally, while the patient is hospitalized, the
primary care team should develop systems to communicate … team
assure the patient that they are aware of and involved in the patient’s care; it may also help
communicate … Preventable Readmissions: A Conceptual Framework To Rethink the Role of Primary Care: Addendum 3
• Communicate
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - enrollees
AMONG THE THREE
ENROLLEE POPULATIONS…
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … Getting Needed Care Getting Care Quickly
How Well Doctors Communicate Health Plan Information and … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-implementation-slides.pptx
February 28, 2022 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)?
Who are the stakeholders?
1.
2. … What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2.
37
37
Step 9. … Communicating a commitment to shaping the culture.
68
Communicate for Understanding
and Buy-In
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - access (“Getting Timely Appointments, Care, and Information”) and
communication (“How Well Providers Communicate … Page 2 of 4
Composites and Items Version 2.0
Version
3.0
How Well Providers Communicate with … after hours --
Patient saw provider within 15 minutes of appointment time --
How Well Providers Communicate
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_fall-prevention.docx
August 24, 2017 - How will you communicate about progress on assignments? In person? Via email? … How will the patient care Unit Team communicate with the Implementation Team? … How will you communicate about successes? … Ask your Information Technology (IT) Team member for ideas on how to communicate electronically between … Instructor’s Note: Communicate the decisions the Team Leaders made.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - • Discuss how to communicate an
adverse event to patients and family
members. … When they do, staff members need to
know how to communicate with the patient and
family. … • Communicate. … Providers communicate
the facts of what happened and assure
the patient and family that they will
receive … During the initial communication with the
patient and family, providers should—
• Communicate only
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - With Your Child 77%
How Well Doctors Communicate With Your Child 76%
Involving Teens in Their Care … With Your Child 78% 79% 74% 71% 77%
How Well Doctors Communicate With Your Child 77% 78% 73% 73% 76% … The largest difference in scores is for How Well Doctors Communicate With Your Child,
ranging from 66 … With Your
Child N/A 69% 71% 76% 79% 77%
How Well Doctors Communicate With Your
Child N/A 66% 70% … (Q10)
How Well Doctors Communicate With your Child Composite Measure
During this hospital stay, how
-
www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/reduce.html
March 01, 2017 - provide tools to use to appropriately identify when to order a urine culture, and strategies to apply to communicate … brochure ( PDF , 814.2 KB)
A brochure to help facility staff communicate with residents and families
-
www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-2/guide.html
September 01, 2017 - How will you communicate about progress on assignments? In person? Via email? … How will the patient care Unit Team communicate with the Implementation Team? … How will you communicate about successes? … Instructor’s Note: Communicate the decisions the Team Leaders made. … The Team will communicate successes by ( unit learning board/presentations to hospital board/written
-
www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module3/office_comm-ig.html
September 01, 2015 - As these data illustrate, failure to communicate effectively as a team significantly increases the risk … The nonverbal cues from the nurse's face communicate the urgency of a situation and the need to interrupt … Effective communication is:
Complete:
Communicate all relevant information while avoiding unnecessary … Return to Contents
SBAR
Say: SBAR is a framework that team members can use to effectively communicate … Communicate verbally— You cannot assume that the person obtaining responsibility will read or understand
-
www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/202104.html
October 01, 2021 - The CANDOR toolkit helps hospitals, health system leaders, and clinicians communicate accurately and … “It’s all about how to communicate an adverse event or a potential adverse event promptly and candidly
-
www.qualitymeasures.ahrq.gov/patient-safety/reports/engage/teachback.html
February 01, 2023 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … Teach-back is a proven strategy to ensure patients and their families clearly understand information you communicate
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - 13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors Communicate
-
www.qualitymeasures.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step4.html
March 01, 2019 - How will the need to communicate with stakeholders evolve over the lifetime of the group? … There may be periods when the group does not need to communicate frequently. … In contrast, group members may need to communicate frequently at critical junctures, such as when key … Idaho CHIPRA quality demonstration staff often communicate with the IP members via email.
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module8/exculture.html
March 01, 2014 - What do you think is the most appropriate way to communicate the need for change?
4. … Identify ways to communicate and reinforce change that you believe would be most effective in your organization
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module8/igchangemgmt.html
March 01, 2019 - Optional) Pull Together the Guiding Team
(Optional) Develop the Change Vision and Strategy
(Optional) Communicate … Step 4: Communicate for Understanding and Buy-in. … Return to Contents
(Optional) Communicate for Understanding and Buy-In
Say:
The third phase … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - Composites
Getting Needed Care 54% 61% 62% 63%
Getting Care Quickly 58% 74% 75% 65%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … (continued)
www.cahpsdatabase.ahrq.gov
75% How Well Doctors
Communicate … Medicare Top-Box Composite Scores 2007-2016
80%
How Well Doctors
Communicate
75%
70%
Health … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
explain things
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
December 01, 2005 - Learning to properly communicate critical information is an essential TeamSTEPPS principle. … In terms of how you communicate, there are two modes of communication. … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Personalities, it's just sometimes difficult to communicate with particular individuals. … People just want to go into the next task and don't necessarily communicate what, exactly, needed to
-
www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-change.html
February 01, 2024 - Communicate for Understanding and Buy-In
In discussing Slide 69, “Communicate for Understanding and … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)