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www.qualitymeasures.ahrq.gov/questions/videos/clinician-kapustin.html
November 01, 2020 - Patients To Ask Questions (1 minute 44 seconds)
CLINICIAN QUOTE
"I need patients to communicate
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt-ig.pptx
January 20, 2006 - Step 4: Communicate for Understanding and Buy-in. … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Change Management
8
COMMUNICATE FOR UNDERSTANDING
SAY … Show sensitivity;
Model process skills;
Develop strategies for dealing with emotions;
Manage conflict;
Communicate … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - informed about your child’s care in the ER (1 item)
Topic: Communication with Child
• How well nurses communicate … with your child (composite of 3 items)
• How well doctors communicate with your child (composite of … Options
• Yes, definitely
• Yes, somewhat
• No
Topic: Communication with Child
How Well Nurses Communicate … Experience Measures from the CAHPS Child Hospital Survey
Document No. 909
Page 8
How Well Doctors Communicate
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
February 25, 2014 - • Step 4: Communicate for Understanding and Buy-in. … Slide
TeamSTEPPS 2.0 | Change Management D-8-11
Change
Management
Slide
(OPTIONAL) COMMUNICATE … Model process skills;
• Develop strategies for dealing with emotions;
• Manage conflict;
• Communicate … • It takes a lot of courage to openly communicate when
resisters are present (e.g., at a staff meeting
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
October 14, 2020 - (Yes / No)
How well doctors and nurses communicate
Example: “During this emergency room visit, how
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www.qualitymeasures.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc.html
November 01, 2018 - nursing staff—to be on the lookout for changes in a nursing home resident's condition and to effectively communicate
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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/team/tools/huddle.html
May 01, 2023 - When leading teams, it is important to quickly and effectively communicate changes so that team members
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html
September 01, 2020 - Leadership must communicate the importance of a just culture, where a balance is maintained between a … facilitate a focus on systems and accountability for reckless behavior. 48 , 49 Leadership must also communicate … Ensure that clinicians communicate effectively about errors with patients and their families. 55-57 … "When [interpreters are] doing rounds members of the care team sometimes jump onto the bandwagon to communicate
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule11.pptx
November 02, 2018 - What information you will communicate?
When and how often will you communicate? … What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … When and how often will you communicate with them? And how you will communicate with them? … When will you communicate with them and what mechanism will you use?
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module6/mod6-slides.html
March 01, 2017 - Identify and Develop Program Champion(s)
Program champion(s) will—
Communicate and reinforce resident … Be able to communicate the vision.
Serve as a coach. … Communicate and engage
How is staff reminded of the project on an ongoing basis?
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-slides.html
March 01, 2017 - When an adverse event occurs, it can be difficult for a care provider to take ownership and communicate … Communicate with the resident and family (who, what, when, where, and why). … Slide 30: How To Communicate About An Adverse Event
Speak slowly and use clear language.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/module-5-slides.pptx
March 01, 2017 - preferences of individual residents and family
Encourage resident and family participation in all decisions
Communicate … Resident and Family Engagement | ‹#›
27
Challenges to Communication
It can be challenging to communicate … residents who may be hard of hearing or have dementia or language differences
It can also be difficult to communicate
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/medsurg.pdf
March 19, 2014 - Point out that effective teams communicate
essential team information, and discuss ways the communication … This failure to communicate as soon as possible
may have contributed to his demise. … The opportunity to communicate information and form a
plan that would develop a shared mental model
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
March 01, 2017 - Slide 25: Communication Tools 6
Say:
There are many ways to communicate information, including … Ask:
What are the ways you communicate information now in your facility? … What are some other ways you can communicate information or changes?
6. Turnham H. … Ask:
How does your facility currently communicate changes with residents and family members? … Communicate effectively
Effective communication ensures the best outcomes from meetings with the facility
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-final508.pptx
February 23, 2018 - [Note: This slide should be customized by the practice to communicate practice-specific decisions. … [Note: This slide should be customized by the practice to communicate practice-specific decisions.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-508.pdf
April 10, 2018 - Presenter
Presentation Notes
[Note: This slide should be customized by the practice to communicate practice-specific … Presenter
Presentation Notes
[Note: This slide should be customized by the practice to communicate practice-specific
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/checklist/checklist-explain-and-motivate.pdf
December 26, 2018 - • The initial content should communicate your reasons for providing quality information and how
your … https://www.ahrq.gov/talkingquality/explain/communicate/index.html
Explain and Motivate:
Communicating
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - Referral Programs
• Training to Advance
Physicians’ Communication
Skills
• Tools to Help Patients
Communicate
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/essentials/pocketguideapp.html
April 01, 2018 - TeamSTEPPS is AHRQ’s signature curriculum to improve patient safety by training health care teams to communicate
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www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/quickrefguide.html
March 01, 2014 - group, including your goals for communication, who will get the information, what information you will communicate … , and when and how you will communicate it (e.g., reports, presentations, Emails).