-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/creating-patient-centered-team-based-primary-care-white-paper.pdf
March 01, 2016 - Members of this provider team aim to respect, trust, and communicate skillfully with one
another. … Develop, communicate, and use the practice’s philosophy of patient-centered team-
based care. … • Communicate the philosophy widely. … As one expert explained, “When team members
communicate information about patients with each
other, … Develop, communicate, and use the practice’s philosophy of patient-centered team-based care.
3.
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
August 01, 2010 - How Well
Doctors
Communicate
How Well Doctors
Communicate
With Patients
Doctor–Patient
Communication … Performance Reports That Clearly Communicate to
Consumers the Meaning of Quality of Care. … Doctor communication
The following labels were tested:
• How Well Doctors Communicate (rounds 1– … 3)
• Doctor Communication (rounds 1–2)
• Did Doctors Communicate Well With Patients? … ”
and “Did Doctors Communicate Well with Patients?”
-
www.innovations.ahrq.gov/questions/videos/clinician-kapustin.html
November 01, 2020 - Patients To Ask Questions (1 minute 44 seconds)
CLINICIAN QUOTE
"I need patients to communicate
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module9/9_ts_office_mgmt-ig.pptx
January 20, 2006 - Step 4: Communicate for Understanding and Buy-in. … Slide ‹#›
‹#›
TeamSTEPPS | Office-Based Care
Change Management
8
COMMUNICATE FOR UNDERSTANDING
SAY … Show sensitivity;
Model process skills;
Develop strategies for dealing with emotions;
Manage conflict;
Communicate … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - informed about your child’s care in the ER (1 item)
Topic: Communication with Child
• How well nurses communicate … with your child (composite of 3 items)
• How well doctors communicate with your child (composite of … Options
• Yes, definitely
• Yes, somewhat
• No
Topic: Communication with Child
How Well Nurses Communicate … Experience Measures from the CAHPS Child Hospital Survey
Document No. 909
Page 8
How Well Doctors Communicate
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
February 25, 2014 - • Step 4: Communicate for Understanding and Buy-in. … Slide
TeamSTEPPS 2.0 | Change Management D-8-11
Change
Management
Slide
(OPTIONAL) COMMUNICATE … Model process skills;
• Develop strategies for dealing with emotions;
• Manage conflict;
• Communicate … • It takes a lot of courage to openly communicate when
resisters are present (e.g., at a staff meeting
-
www.innovations.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc.html
November 01, 2018 - nursing staff—to be on the lookout for changes in a nursing home resident's condition and to effectively communicate
-
www.innovations.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html
September 01, 2020 - Leadership must communicate the importance of a just culture, where a balance is maintained between a … facilitate a focus on systems and accountability for reckless behavior. 48 , 49 Leadership must also communicate … Ensure that clinicians communicate effectively about errors with patients and their families. 55-57 … "When [interpreters are] doing rounds members of the care team sometimes jump onto the bandwagon to communicate
-
www.innovations.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
March 01, 2017 - Slide 25: Communication Tools 6
Say:
There are many ways to communicate information, including … Ask:
What are the ways you communicate information now in your facility? … What are some other ways you can communicate information or changes?
6. Turnham H. … Ask:
How does your facility currently communicate changes with residents and family members? … Communicate effectively
Effective communication ensures the best outcomes from meetings with the facility
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - Referral Programs
• Training to Advance
Physicians’ Communication
Skills
• Tools to Help Patients
Communicate
-
www.innovations.ahrq.gov/teamstepps/instructor/essentials/pocketguideapp.html
April 01, 2018 - TeamSTEPPS is AHRQ’s signature curriculum to improve patient safety by training health care teams to communicate
-
www.innovations.ahrq.gov/teamstepps/instructor/reference/quickrefguide.html
March 01, 2014 - group, including your goals for communication, who will get the information, what information you will communicate … , and when and how you will communicate it (e.g., reports, presentations, Emails).
-
www.innovations.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
December 01, 2023 - Doctors Who Communicate Well.
Customer Service.
Getting Needed Prescription Drugs.
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
January 01, 2004 - needed
Get appointment as soon as wanted
Never
Sometimes
Usually
Always
How well clinicians
communicate
-
www.innovations.ahrq.gov/cpi/centers/cepi/miller-bio.html
September 01, 2023 - Tess is deeply interested in the power of combining data and stories to effectively communicate evidence
-
www.innovations.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
November 01, 2018 - including your goals for communication, who will get the information, what information you will communicate … , when and how you will communicate it (e.g., reports, presentations, e-mails).
-
www.innovations.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - got answer to medical question the same day he/she contacted provider's office
How Well Providers Communicate
-
www.innovations.ahrq.gov/cahps/surveys-guidance/cg/cahps-mips.html
July 01, 2022 - How Well Providers Communicate (core).
Care Coordination (core).
-
www.innovations.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - soon as needed
Q6 Respondent got non-urgent appointment as soon as needed
How Well Doctors Communicate
-
www.innovations.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt.html
September 01, 2015 - Urgency Slide 7: Pull Together the Guiding Team Slide 8: Develop the Change Vision and Strategy Slide 9: Communicate … Return to Contents
Slide 9: Communicate for Understanding and Buy-In
Provide supportive actions