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www.healthcare411.ahrq.gov/talkingquality/explain/communicate/story.html
November 01, 2018 - https://www.ahrq.gov/talkingquality/explain/communicate/story.html
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www.healthcare411.ahrq.gov/talkingquality/explain/communicate/framework.html
December 01, 2022 - https://www.ahrq.gov/talkingquality/explain/communicate/framework.html
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www.healthcare411.ahrq.gov/talkingquality/explain/communicate/trust.html
December 01, 2022 - How To Communicate Legitimacy and Trustworthiness
On the front page of your report, include your name … https://www.ahrq.gov/talkingquality/explain/communicate/trust.html
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www.healthcare411.ahrq.gov/talkingquality/explain/communicate/introduce.html
November 01, 2018 - https://www.ahrq.gov/talkingquality/explain/communicate/introduce.html
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www.healthcare411.ahrq.gov/talkingquality/explain/communicate/get-people.html
November 01, 2018 - https://www.ahrq.gov/talkingquality/explain/communicate/get-people.html
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www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
April 01, 2023 - Experience
Ambulatory Care Improvement Guide
Strategy 6H: Tools To Help Patients Communicate … CAHPS Announcements
Contact CAHPS
Strategy 6H: Tools To Help Patients Communicate … Coached Care References
Download Strategy 6H: Tools To Help Patients Communicate Their Needs … Patients who can communicate effectively with their clinicians tend to be more satisfied with their care … can be used to educate members and patients and prompt them to ask questions and take other steps to communicate
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www.healthcare411.ahrq.gov/teamstepps/officebasedcare/module3/office_comm.html
September 01, 2015 - Image: Two penguins are trying to communicate across a wall labeled assumptions, fatigue, distractions … Brief:
Communicate the information in a concise manner. … Communicate the following information:
Situation―What is going on with the patient? … Communicate verbally.
Acknowledged: Ensure that the handoff is understood and accepted. … Communicate Verbally.
Acknowledged.
Opportunity.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan.pptx
January 20, 2006 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
January 01, 2023 - Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - The nonverbal cues from the nurse's face might communicate the urgency of the situation and the need … To communicate clearly, use information that is plainly understood. … You should communicate the information as concisely as possible. … SBAR Provides…
A framework for team members to effectively communicate information to one another
Communicate … Communicate verbally.
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www.healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module3/slcommunication.html
July 01, 2018 - Return to Contents
Slide 6: Standards of Effective Communication
Complete:
Communicate all … Brief:
Communicate the information in a concise manner. … A framework for team members to effectively communicate information to one another. … Communicate the following information:
S ituation—What is going on with the patient? … A strategy used to communicate important or critical information.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/e1_combo_monitorprogress.pdf
June 05, 2016 - tool, you can establish a monitoring mechanism that you can use to track key
performance measures, communicate … • Develop report formats to communicate clearly. … The measures serve only as an information source; the key to successful monitoring is to
communicate … Develop Report Formats To Communicate Clearly
The “best” methods to display monitoring data are the … Some people find tables to be an effective way to communicate
information; others prefer graphs.
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www.healthcare411.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan.html
September 01, 2015 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
Who are the stakeholders? … What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2.
Return to Contents
Slide 17: Step 9.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm-ig.pptx
January 01, 2008 - As these data illustrate, failure to communicate effectively as a team significantly increases the risk … The nonverbal cues from the nurse’s face communicate the urgency of a situation and the need to interrupt … Effective communication is:
Complete
Communicate all relevant information while avoiding unnecessary … Communication
Slide ‹#›
5
SBAR
SAY:
SBAR is a framework that team members can use to effectively communicate … Communicate verbally—You cannot assume that the person obtaining responsibility will read or understand
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www.healthcare411.ahrq.gov/health-literacy/improve/precautions/tool9.html
February 01, 2024 - Health Literacy Video Moderator's Guide
Health Literacy Assessment Quiz
Role Playing Ideas
Communicate … staff members whose proficiency in both English and the non-English language has been confirmed can communicate … people who are deaf or hard of hearing, tools such as real-time captioning and amplifiers can help you communicate … Use health literacy strategies to communicate clearly. (Refer to Tool 4: Communicate Clearly ).
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www.healthcare411.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - How to Communicate About an Adverse Event 6 Slide 26. … How hospital staff members communicate with patients and families can affect patient engagement. … When they do, staff need know how to communicate with the patient and family. … Communicate. … How to Communicate About an Adverse Event 6
Say:
Patients and family members experience a number
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www.healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - How could the physician more effectively communicate to the nurse what is needed? … In terms of how you communicate, there are two modes of communication: verbal and nonverbal. … Personalities—Sometimes it is difficult to communicate with particular individuals. … Discussion:
How would you communicate the treatment protocol to the patient? … Say:
A call-out is a tactic used to communicate critical information during an emergent event.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
January 01, 2022 - Highest Scoring
Measure
How Well Doctors
Communicate
81 percent of CHIP respondents
indicated … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 50
- • I '
2018 2019 2020 2021 2022
- Adult Medicaid - Child Medicaid - CHIP
How Well Doctors Communicate
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - 13,933 Children’s Health
Insurance Program
Enrollees
For all four populations…
How Well Doctors Communicate … include the following:
• The highest scoring composite across all populations is How Well Doctors Communicate … appointment at doctor’s
office or clinic as soon as needed
21% 24% 55% 37,418
How Well Doctors Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain