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www.cpsi.ahrq.gov/patient-safety/reports/engage/teachback.html
February 01, 2023 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … Teach-back is a proven strategy to ensure patients and their families clearly understand information you communicate
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - 13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors Communicate
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - Composites
Getting Needed Care 54% 61% 62% 63%
Getting Care Quickly 58% 74% 75% 65%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … (continued)
www.cahpsdatabase.ahrq.gov
75% How Well Doctors
Communicate … Medicare Top-Box Composite Scores 2007-2016
80%
How Well Doctors
Communicate
75%
70%
Health … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
explain things
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - Getting Needed Care 55% 61% 62% 63%
Getting Care Quickly 59% 73% 74% 69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … 50%
55%
60%
65%
70%
75%
2007 2008 2009 2010 2011 2013 2014 2015 2016 2017
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/implement/activity/change.html
June 01, 2023 - Step 4: Communicate for Understanding and Buy-In . … Step 4: Communicate for Understanding and Buy-In
The next step in implementing change is making it … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
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www.cpsi.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - ’s Care in the ER
Q4 Parent kept informed about child’s care in emergency room
How Well Nurses Communicate … a way that was easy to understand
Q10 Nurses encouraged child to ask questions
How Well Doctors Communicate
-
www.cpsi.ahrq.gov/diagnostic-safety/tools/index.html
March 01, 2024 - One of the best ways to communicate with your doctor and health care team is by asking questions. … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate
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www.cpsi.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - In regard to task assistance, remember to:
Communicate clear and specific availability of time and … The ability to communicate self-improvement information in a useful way is an important skill in the … Providing feedback acknowledging a job well done will also communicate to an individual that he or she … It can easily be taught to patients and their families as a structured way to communicate their concerns … When invoking this rule and moving up the chain, it is essential to communicate to the entire medical
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www.cpsi.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-slides.html
September 01, 2020 - Communicate that a choice exists and invite your patient to be involved in decisions. … Return to Contents
Slide 35: Step 1—Seek your patient's participation
Slide Content :
Communicate … Clearly communicate risks and benefits of each option. … Communicate with your patient about the outcomes that are most important to him or her. … Communicate that a choice exists and invite your patient to be involved in decisions.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - Call-Out
A strategy used to communicate important or critical
information. … y Monitor and modify the plan; communicate
changes. … to verify information that is communicated
Uses SBAR, call-outs, and handoff techniques (I-PASS) to communicate … to verify information that is communicated
Uses SBAR, call-outs, and handoff techniques (I-PASS) to communicate
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
-
www.cpsi.ahrq.gov/news/newsroom/press-releases/spanish-language-app.html
October 01, 2021 - "The QuestionBuilder App in Spanish will be a gamechanger for many Latinos who struggle to communicate … "Research clearly shows that when patients communicate effectively with their health care team, clinical
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_chartbook_infographic.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated
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www.cpsi.ahrq.gov/teamstepps/instructor/fundamentals/module4/igleadership.html
March 01, 2019 - Ask:
How do your team leaders communicate a plan of care to the care team? … How do your team leaders communicate changes to the plan of care to the care team? … Communicate clear expectations of what team members need to do:
Communicate the plan, team member roles … Upton made plans to communicate that information to Mrs. Keys.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module3/module3_slides_best-practices.pptx
June 16, 2017 - Communicate the tailored fall prevention plan to all staff who interact with the patient. … ‹#›
Document and Communicate
Use medical records and patient care worksheet documentation of risk factors … Communicate patient’s risk factors orally at shift change and medical rounds.
‹#›
Document and Communicate … Identify who fell and communicate prevention strategies.
-
www.cpsi.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-3/slides.html
September 01, 2017 - Communicate the tailored fall prevention plan to all staff who interact with the patient. … Slide 36: Document and Communicate
Use medical records and patient care worksheet documentation of … Communicate patient’s risk factors orally at shift change and medical rounds. … Slide 37: Document and Communicate
Safety huddles (safety briefing). … Identify who fell and communicate prevention strategies.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/tmpot.pdf
December 09, 2015 - Uses SBAR, call-outs, and handoff techniques to communicate effectively with team
members
e.
-
www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool3d.html
March 01, 2024 - Health Literacy Video Moderator's Guide
Health Literacy Assessment Quiz
Role Playing Ideas
Communicate … It is a good health literacy practice to assume that each patient you communicate with has limited health
-
www.cpsi.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
September 01, 2015 - the Stage and Create Urgency Pull Together the Guiding Team Develop the Change Vision and Strategy Communicate … Step 4: Communicate for Understanding and Buy-in. … Return to Contents
Communicate for Understanding
Say:
The third phase in implementing change … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc_2020_overview_infographic-v2.pdf
January 01, 2020 - planning for improving patient safety culture
(1) Define your goals (2) Plan your initiatives (3) Communicate