-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6s.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Communicate
Information transfer
Between health care professional(s) and patient/family
Across … Communicate
Information transfer
Between health care professional(s) and patient/family
Across … Establish accountability or negotiate responsibility
Communicate
Information transfer
Between … Communicate
Information transfer.
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www.cahps.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - How to Communicate About an Adverse Event 6 Slide 26. … How hospital staff members communicate with patients and families can affect patient engagement. … When they do, staff need know how to communicate with the patient and family. … Communicate. … How to Communicate About an Adverse Event 6
Say:
Patients and family members experience a number
-
www.cahps.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - How could the physician more effectively communicate to the nurse what is needed? … In terms of how you communicate, there are two modes of communication: verbal and nonverbal. … Personalities—Sometimes it is difficult to communicate with particular individuals. … Discussion:
How would you communicate the treatment protocol to the patient? … Say:
A call-out is a tactic used to communicate critical information during an emergent event.
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
January 01, 2022 - Highest Scoring
Measure
How Well Doctors
Communicate
81 percent of CHIP respondents
indicated … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 50
- • I '
2018 2019 2020 2021 2022
- Adult Medicaid - Child Medicaid - CHIP
How Well Doctors Communicate
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6i.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Professional(s)
Measure Item Mapping:
Establish accountability or negotiate responsibility: 13
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 2008. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6w.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … care. 1
Date: Measure released in 2001. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Patient/Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 2
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Patient/Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 2
Communicate
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - 13,933 Children’s Health
Insurance Program
Enrollees
For all four populations…
How Well Doctors Communicate … include the following:
• The highest scoring composite across all populations is How Well Doctors Communicate … appointment at doctor’s
office or clinic as soon as needed
21% 24% 55% 37,418
How Well Doctors Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6v.html
June 01, 2014 - System Representative(s)
Establish accountability or negotiate responsibility
Communicate … System Representative(s)
Establish accountability or negotiate responsibility
Communicate … know. 1
Date: Measure released in 2006. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … System Representative(s)
Establish accountability or negotiate responsibility
■
Communicate … System Representative(s)
Establish accountability or negotiate responsibility
Communicate
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6h.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 1998. 1
Perspective: System Representative(s)
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 1998. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6q.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Measure Item Mapping:
Establish accountability or negotiate responsibility: C2, C2a, D6, D7
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate
-
www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
March 01, 2023 - Training To Advance Physicians' Communications Skills (6.G)
X
X
X
Tools To Help Patients Communicate … with Patients
How Well Providers Communicate (9 & 12)
How Well Providers Communicate
Office Staff … Care Quickly
Getting Needed Care
Getting Care Quickly
Communication
How Well Doctors Communicate … Doctors Who Communicate Well
How Well Doctors Communicate
Customer service
Health Plan Customer … Clinician & Group Survey: "Getting Timely Appointments, Care, and Information," "How Well Providers Communicate
-
www.cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
July 01, 2023 - When people communicate in web meetings, sometimes they leave their camera off, or their eye contact … Communicate all relevant information.
Clear. Convey information in plain language.
Brief. … Communicate information in a concise manner.
Timely. … Personalities: Sometimes it is difficult to communicate with particular individuals. … Communicate uncertainty.
Invite the patient’s concerns.
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6g.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … coded S 1-47)
Establish accountability or negotiate responsibility: S 28, S 29, S 31-34, S 36
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Patient/Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: A3
Communicate
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6e.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Item Mapping:
Establish accountability or negotiate responsibility: 1.1A, 1.1B, 1.1D, 4.2C, 7.1F
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Item Mapping:
Establish accountability or negotiate responsibility: 1.1A, 1.1B, 1.1D, 4.2C, 7.1F
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6x.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Professional
Measure Item Mapping:
Establish accountability or negotiate responsibility: 1a, 1b
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Mapping:
Establish accountability or negotiate responsibility: 3, 7, 8, 9, 15, 16, 17, 18, 22
Communicate
-
www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
July 01, 2023 - Discuss how to communicate an adverse event to a patient and family members. … When an adverse event occurs, it can be difficult for a health care worker to take ownership and communicate … Communicate with the patient (who, what, when, where, and why). … Slide 20: How To Communicate About an Adverse Event 5
Speak slowly and use clear language. … Organizations should be prepared to respond and communicate proactively when adverse events occur.
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - Composite Measure//Rating Adult Medicaid
Child
Medicaid
CHIP
Medicare
How Well Doctors Communicate … the following:
• The highest scoring composite measure across all populations is “How Well Doctors
Communicate … 50%
55%
60%
65%
70%
75%
2009 2010 2011 2013 2014 2015 2016 2017 2018 2019
How Well Doctor’s
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6t.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Establish accountability or negotiate responsibility
Communicate
Information transfer
Across health … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Communicate
Information transfer. … Care Coordination Activities
Establish accountability or negotiate responsibility
Communicate
-
www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6a.html
June 01, 2014 - Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Representative(s)
Measure Item Mapping:
Establish accountability or negotiate responsibility: 1
Communicate … Care Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Family perspective
Measure Item Mapping:
Establish accountability or negotiate responsibility: 1b
Communicate