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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module3/3_ts_office_comm.pptx
December 01, 2005 - Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
4
Standards of Effective Communication
Complete
Communicate … all relevant information
Clear
Convey information that is plainly understood
Brief
Communicate the … Page ‹#›
Page ‹#›
Office-Based Care
5
SBAR provides…
A framework for team members to effectively communicate … information to one another
Communicate the following information:
Situation―What is going on with the … parties are aware of the transfer
Uncertainty: Clear up all ambiguity before the transfer is complete
Communicate
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www.ahrq.gov/nursing-home/resources/getvaccinated-communications.html
August 01, 2022 - GetVaccinated Communications Toolkit
The materials in this toolkit are intended to help providers communicate
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-dx-stewardship4.html
August 01, 2024 - Diagnostic errors include missed, delayed, and wrong diagnosis, as well as failure to communicate … with interpretation, relay critical information to clinicians to inform time-sensitive diagnosis, and communicate
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-infographic.pdf
January 01, 2024 - Adult Medicaid 51 %
Child Medicaid 57%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How
W el l Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines
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www.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan.html
September 01, 2015 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, e-mails)?
Who are the stakeholders? … What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2.
Return to Contents
Slide 17: Step 9.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module11/ts2-0ltc_module11_slides_implementation.pdf
June 09, 2017 - What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2. … ■ What information will you
communicate?
■ When and how often will you
communicate? … ■ How will you communicate (e.g.,
reports, presentations, emails)?
.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
February 06, 2020 - Improvement Guide
32
Use of Survey Results in Public Reports
Table 1 of 10
How often did nurses communicate … Deaconess
Health Care - Newton
Center
714 Beacon Street
Newton, MA 02459
How Well Doctors
Communicate … Trend in CAHPS Health Plan Survey Scores
Adult Medicaid Population, 2009-2019
How Well Doctor's
Communicate
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6c.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Patient/Family
Measure Item Mapping:
Establish accountability or negotiate responsibility: 9
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
■
Communicate
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 2002. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 1996. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure released in 1998. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6k.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure published in 2004. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Date: Measure published in 2009. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate … Date: Measure published in 2009. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
January 01, 2023 - Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines
-
www.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/mod2-slides.html
February 01, 2023 - Slide 9
Important to Remember and Communicate
Arrange tubing to avoid dependent loops or kinks … Slide 10
Summary
Observe
Communicate
Return to CAUTI Tools Resources Page
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - The nonverbal cues from the nurse's face might communicate the urgency of the situation and the need … To communicate clearly, use information that is plainly understood. … You should communicate the information as concisely as possible. … SBAR Provides…
A framework for team members to effectively communicate information to one another
Communicate … Communicate verbally.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
July 01, 2023 - Discuss how to communicate an adverse event to a patient and family members. … When an adverse event occurs, it can be difficult for a health care worker to take ownership and communicate … Communicate with the patient (who, what, when, where, and why). … Slide 20: How To Communicate About an Adverse Event 5
Speak slowly and use clear language. … Organizations should be prepared to respond and communicate proactively when adverse events occur.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/sppcii-module-handouts.docx
July 01, 2023 - Determine how you will communicate (e.g., email, presentations, huddles, reports, bulletin boards). … (enter here)
What information must you communicate to your target audience (e.g., dates, times, training … (enter here)
What methods will you use to communicate with your target audience? … (enter here)
When (e.g., how often, when will reminders be timed) will you communicate with your target
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/e1_pdi_monitorprogress.pdf
June 05, 2016 - tool, you can establish a monitoring mechanism that you can use to track key
performance measures, communicate … • Develop report formats to communicate clearly. … The measures serve only as an information source; the key to successful
monitoring is to communicate … Develop Report Formats To Communicate Clearly
The “best” methods to display monitoring data are the … Some people find tables to be an effective way to communicate
information; others prefer graphs.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/e1_combo_monitorprogress.pdf
June 05, 2016 - tool, you can establish a monitoring mechanism that you can use to track key
performance measures, communicate … • Develop report formats to communicate clearly. … The measures serve only as an information source; the key to successful monitoring is to
communicate … Develop Report Formats To Communicate Clearly
The “best” methods to display monitoring data are the … Some people find tables to be an effective way to communicate
information; others prefer graphs.
-
www.ahrq.gov/hai/cusp/clabsi-final/clabsifinalap.html
January 01, 2013 - Communication
Communication with Teams
How often did you communicate with your teams? … What forms of communication did you use to communicate with all teams? … Did you communicate with teams that were "missing in action" on content calls and/or coaching calls? … Did they communicate project results with the Hospital CEOs in the project? … Did you regularly communicate your results to the SHA top leadership, board and/or quality council?
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www.ahrq.gov/news/newsroom/case-studies/201620.html
February 01, 2017 - The toolkit helps hospitals, health system leaders, and clinicians communicate accurately and openly … Now, we communicate with patients and families right away." … She added that CANDOR’s advanced training with clinical and non-clinical staff "helped us better communicate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d1_pdi_improvementmethodsoverview.pptx
May 26, 2016 - practices
Measure results and analyze
Evaluate effectiveness of actions taken
Evaluate, standardize, and communicate … Results and Analyze
Step 4
Evaluate Effectiveness of Actions Taken
Step 5
Evaluate, Standardize, and Communicate … Identify issues blocking success
Report results to facility leadership
Step 5
Evaluate, Standardize, and Communicate