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www.ahrq.gov/sites/default/files/2024-07/buckley-report.pdf
January 01, 2024 - Final Progress Report: Midcoast Maine Patient Safety and IT Integration
Title: Midcoast Maine Patient Safety and IT Integration
Principal Investigator: Maureen Buckle y, PhD, RN – Vice President of Patient
Care
Team Members:
Northeast Health and Partner Organizations
Donna Deblois, MS, RN – Executive Dire…
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www.ahrq.gov/sites/default/files/2025-02/silver-report.pdf
January 01, 2025 - Final Progress Report: Process Reliability and Organizational Learning in Home Health Care
PROL IN HOME HEALTH CARE
Title: Process Reliability and Organizational Learning in Home Health Care
Principal Investigator and Team Members:
Michael P. Silver, MPH Principal Investigator
Cher Edmonds Study Coordinator
Robert…
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www.ahrq.gov/cpi/about/otherwebsites/talkingquality.ahrq.gov/index.html
September 01, 2017 - TalkingQuality
Mission
TalkingQuality represents the Agency’s ongoing effort to support and guide the many organizations that produce and disseminate consumer reports on the quality of care offered by health care providers (e.g., hospitals, health plans, medical groups, nursing homes, and individual physicia…
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www.ahrq.gov/topics/patient-experience.html
Topic: Patient Experience
AHRQ's Consumer Assessment of Healthcare Providers and Systems program measures the patient experience, which includes several aspects of healthcare delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and goo…
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www.ahrq.gov/teamstepps-program/evidence-base/behavior.html
May 01, 2023 - TeamSTEPPS Research/Evidence Base: Disruptive Behavior
Rosenstein A. H., et al. (2002). Disruptive physician behavior contributions to nursing shortage. Study links bad behavior by doctors to nurses leaving the profession. Physician Executive 28(6), 8-11. Select to access the abstract .
Rosenstein, A. H., …
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www.ahrq.gov/hai/cauti-tools/ena-slides/index.html
February 01, 2023 - The Emergency Nurses Association Presents CAUTI Slides and Transcript
Next Page
Table of Contents
The Emergency Nurses Association Presents CAUTI Slides and Transcript
Opening Materials: Attribution, Objectives, Introduction, and Main Menu
Part One: Traditional Practice and Recommendations for Cha…
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www.ahrq.gov/pqmp/measures/fecc-school-staff-communication.html
August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Healthcare Provider Communicated with School Staff About Child's Condition
Measure Domain: Management of Chronic Conditions
Measure Sub-Domain: Care Coordination
Subcategory: Family Experiences with Coordination of Care (FECC) Measurement Set
…
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit2-14.html
November 01, 2014 - Improving Care Delivery Through Lean: Implementation Case Studies
Exhibit 2.14. Major Factors that Facilitated Lean Success at Central
Previous Page Next Page
Table of Contents
Improving Care Delivery Through Lean: Implementation Case Studies
Introduction to the Case Studies
Case 1. Lakeview Hea…
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P3T2-Sample_Procedures_Phase_3.pdf
May 01, 2014 - Sample Vignettes
Advancing Excellence in Health Care www.ahrq.gov
Agency for Healthcare Research and Quality HAIs
Healthcare-
Associated
Infections
PREVENT
Comprehensive Antibiogram Toolkit: Phase 3
Sample Procedures1
[NURSING HOME NAME]
[DATE]
Purpose and Scope
This procedure covers the use of an antibio…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-intro.pdf
January 24, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction
Best Practices for Administering
SOPS® Surveys
Webcast
January 24, 2024
1:00-2:00 PM ET
Webcast Technical Info
• Audio issues
• Poor Connection
• Use Q&A to submit questions
• Event Website: https://events.westat.com/sops
► Downlo…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-childhcahps-infographic.pdf
January 01, 2021 - 2021 CAHPS Child Hospital Survey Database Chartbook Executive Summary
2021 Child Hospital Survey Database
The pilot year 2021 Consumer Assessment of Healthcare
Providers and Systems (CAHPS®) Child Hospital Survey
Database includes 5,858 survey responses voluntarily
submitted by 11 hospitals.
High Scoring
Meas…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_cg_cahps_infographic.pdf
January 01, 2019 - 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary
CAHPS®
2019 Clinician & Group
Survey Database
How 330,390 patients from 2,002 medical practices
reported 5 measures of patient experience based on the 2019
Consumer Assessment of Healthcare Providers and
Systems (CAHPS®) Clinician & Grou…
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www.ahrq.gov/news/newsroom/case-studies/criteria.html
December 01, 2019 - AHRQ Impact Case Studies Criteria
AHRQ Impact Case Studies provide evidence of how AHRQ-funded projects impact health care outcomes, quality, cost, use, and access. Each Impact Case Study demonstrates how AHRQ-funded resources are actually being used to improve the health care system.
Impact Case Studies are …
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www.ahrq.gov/cpi/about/organization/contacts/key-contacts.html
July 01, 2025 - AHRQ Key Contacts
Offices and Centers Office of the Director Director: Roger D. Klein, M.D., J.D., FCAP Phone: (301) 427-1200 Fax: (301) 427-1201 Email: director@ahrq.hhs.gov Center for Evidence and Practice Improvement Therese Miller, Dr.P.H., Director Phone: (301) 427-1585 Fax: (301) 427-1596 Em…
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www.ahrq.gov/talkingquality/measures/setting/long-term-care/home-health/measurement.html
December 01, 2022 - Major Home Health Care Quality Measurement Sets
NQF-Endorsed Measures
The National Quality Forum (NQF), a multistakeholder organization established to standardize health care quality measurement and reporting, has endorsed several consensus standards for skilled home health services. It has also published …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro
Improving Patient Experience in
Large Organizations
A Webcast Presented by the AHRQ CAHPS User Network
March 24, 2021
2:00 – 3:00 pm ET
Our Focus Today
• Overview of AHRQ’s CAHPS program
• Foundational elements of patient experience improveme…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/2_mon_yee.pdf
June 02, 2025 - Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices
Meriter Medical Group
DeForest Fitchburg West Washington
McKee Stoughton Specialty Clinic
15
Comparison of 2013 CG-CAHPS Adult Visit
Survey Top-Box Scores
to the National 90th Percentiles
CG-CAHPS Comp…
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www.ahrq.gov/hai/tools/mvp/modules.html
January 01, 2017 - Toolkit Modules
The toolkit consists of four modules and other resources that will help ICUs uncover local defects, implement interventions to prevent ventilator-associated events, and build a sustainable safety culture.
Module on How To Apply CUSP for Mechanically Ventilated Patients
The Comprehensive Unit…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-pt-narratives-support-px-strategy-intro.pdf
December 10, 2024 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Introduction
How Patient Narratives Can Support Your
Patient Experience Strategy
A Webinar Presented by the AHRQ CAHPS User Network
Tuesday, December 10, 2024
1:00 – 2:00 pm ET
Webcast Technical Info
• Audio issues
• Poor connecti…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-intro.pdf
June 02, 2025 - CAHPS Program: Improving Response Rates and Representativeness - Introduction
AHRQ’s CAHPS Program: Improving Response Rates
and Representativeness—An Overview of Web-First
and Other Strategies
A Webcast Presented by the AHRQ CAHPS User Network
Thursday, January 11
1:00 – 2:00 pm ET
Webcast Technical Info
• A…