-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/health-plan-5.1-adult-composite-measures.pdf
January 24, 2024 - alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … Information
and
Customer
Service
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … Information
and
Customer
Service
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … composites (including getting needed care, getting care quickly, customer
service, and how well doctors communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_quickstart.pdf
January 21, 2016 - Communicate Clearly
I want to be confident that my patients understand what
they need to do regarding
-
www.ahrq.gov/teamstepps/longtermcare/module6/igltccommunication.html
November 01, 2012 - Likewise, the nonverbal cues from a nursing assistant's face might communicate the urgency of the situation … Effective communication is:
Complete:
Communicate all relevant information while avoiding unnecessary … Communicate verbally—You cannot assume that the person obtaining responsibility will read or understand … Personalities—Sometimes it is difficult to communicate with particular individuals. … Return to Contents
Slide 22: Teamwork Actions
Say:
Team members:
Communicate effectively.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
January 01, 2019 - Action planning for improving patient safety culture
0 Define your goals 2 Plan your initiatives 3 Communicate
-
www.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.html
May 01, 2023 - Tool: Call-Out
A call-out is a tool used to communicate important or critical information.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
May 31, 2023 - Uses SBAR, call-outs, and handoff techniques to communicate effectively with team members
Comments:
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/program-part2-slides.pptx
November 01, 2019 - change
Vision statement: “Helping patients receive the right antibiotics when they need them”
Step 4: Communicate … the vision effectively
Communicate to all levels (senior leadership/boards; department heads/unit directors … ; physicians/prescribers)
Communicate regularly
Develop an “elevator speech”
15
ASP Development –
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/health-plan-5.1-child-composite-measures.pdf
January 24, 2024 - alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … Information
and
Customer
Service
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … composites
(including getting needed care, getting care quickly, customer service, and how well doctors communicate
-
www.ahrq.gov/news/newsletters/e-newsletter/606.html
March 01, 2018 - Patient Perceptions Impacted by How Physicians Communicate Diagnostic Uncertainty . … initiative on patient involvement, offers several information tools to help clinicians and their patients communicate … Patient Perceptions Impacted by How Physicians Communicate Diagnostic Uncertainty
The manner in which
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/patient-family-centered-care-040913.ppt
October 01, 2015 - ENGAGE, EDUCATE: Science of Safety, the Josie King Story Communicate number of CAUTIs in unit, potential … Sharing Approach Communicate the vision. … “Team”
Serve on the CUSP team
Provide input to improve policies and procedures
Advise on how to communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - Group
Composite Measures
Getting Timely Appointments,
Care, and Information
How Well Providers
Communicate
-
www.ahrq.gov/health-literacy/improve/precautions/tool3.html
April 01, 2024 - Health Literacy Video Moderator's Guide
Health Literacy Assessment Quiz
Role Playing Ideas
Communicate … Post the Strategies for Key Communication posters ( Tool 4: Communicate Clearly ) to help staff remember
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-hp-chartbook.pdf
January 01, 2021 - 40% 50% 52% 56% 59% 63% 69%
Getting Care Quickly 39% 52% 55% 59% 63% 66% 81%
How Well Doctors
Communicate … 55%
60%
65%
70%
75%
80%
2011 2013 2014 2015 2016 2017 2018 2019 2020 2021
How Well Doctors
Communicate … 76%
Getting Care Quickly for a
Child 54% 63% 69% 74% 77% 81% 83%
How Well the Child’s
Doctors Communicate … (5.1)
Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate … (5.1)
Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2014cahpshealthplanchartbook.pdf
October 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/apply/applycusp.pptx
August 18, 2011 - TeamSTEPPS®
23
23
The Keys to Effective Communication3
24
Complete
Clear
Brief
Timely
Complete
Communicate … Brief
Communicate the information in a concise manner
4.
-
www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/appendix-b.html
October 01, 2017 - How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … How Well Doctors Communicate
In the last 6 months, how often did your child's personal doctor
-
www.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpaccapc.html
July 01, 2018 - Note that in assessing domain gaps, measures that do not map to the Communicate domain are still considered … it does not map to Interpersonal Communication, this is not considered a gap because it does map to Communicate … of Domain Focus
This measure has at least three items for every Atlas activity domain except Communicate … Depth of Domain Focus
PCAT-CE has at least three items for each Atlas activity domain, except: Communicate … Those with <3 items are: Establish Accountability (n=2); Communicate (n=2); Interpersonal Communication
-
www.ahrq.gov/health-literacy/improve/precautions/intro.html
February 01, 2024 - Health Literacy Video Moderator's Guide
Health Literacy Assessment Quiz
Role Playing Ideas
Communicate … Participating facilities showed that they could make changes to improve the way they communicate with
-
www.ahrq.gov/talkingquality/translate/organize/type.html
February 01, 2016 - While it may well be possible to explain these terms, it is always better to communicate to people in