-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/health-plan-5.1-adult-composite-measures.pdf
January 24, 2024 - alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … Information
and
Customer
Service
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … Information
and
Customer
Service
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … composites (including getting needed care, getting care quickly, customer
service, and how well doctors communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-overview-survey.pdf
June 02, 2025 - Parent:
Keeping you informed about your child’s care 72%
Communication with Child:
How well nurses communicate
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-slides.html
March 01, 2017 - When an adverse event occurs, it can be difficult for a care provider to take ownership and communicate … Communicate with the resident and family (who, what, when, where, and why). … Slide 30: How To Communicate About An Adverse Event
Speak slowly and use clear language.
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmod1a.html
October 01, 2014 - How to communicate about change. … SBAR tool:
An abbreviation that helps you to remember how to communicate change.
-
www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - teams demonstrate a willingness to engage in supportive behaviors wherever the need arises, and they communicate … Communicate clear and specific availability of time and skills when offering assistance.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/health-plan-5.1-child-composite-measures.pdf
January 24, 2024 - alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … Information
and
Customer
Service
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … alwaysa
Denominator Rate
Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate … composites
(including getting needed care, getting care quickly, customer service, and how well doctors communicate
-
www.ahrq.gov/talkingquality/translate/compare/choose/index.html
December 01, 2022 - varies and that performance is sometimes poor in absolute terms. [1] Your choice of a comparator can communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-hp-chartbook.pdf
January 01, 2021 - 40% 50% 52% 56% 59% 63% 69%
Getting Care Quickly 39% 52% 55% 59% 63% 66% 81%
How Well Doctors
Communicate … 55%
60%
65%
70%
75%
80%
2011 2013 2014 2015 2016 2017 2018 2019 2020 2021
How Well Doctors
Communicate … 76%
Getting Care Quickly for a
Child 54% 63% 69% 74% 77% 81% 83%
How Well the Child’s
Doctors Communicate … (5.1)
Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate … (5.1)
Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
January 01, 2018 - 13,933 Children’s Health
Insurance Program Enrollees
For all four populations…
How Well Doctors Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2014cahpshealthplanchartbook.pdf
October 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - ............................................................................. 11
How Well Doctors Communicate … Care 47% 48% 51% 48% 51% 52% 54%
Getting Care Quickly 53% 55% 57% 54% 56% 57% 59%
How Well Doctors Communicate … 63% 63% 63% 64% 65% 66% 65%
Getting Care Quickly 66% 64% 64% 64% 66% 66% 66%
How Well Doctors Communicate … Health Plans and Medical Care
October 2014 www.cahpsdatabase.ahrq.gov | 12
How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/program-part2-slides.pptx
November 01, 2019 - change
Vision statement: “Helping patients receive the right antibiotics when they need them”
Step 4: Communicate … the vision effectively
Communicate to all levels (senior leadership/boards; department heads/unit directors … ; physicians/prescribers)
Communicate regularly
Develop an “elevator speech”
15
ASP Development –
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nw.pdf
June 02, 2025 - Organization you go to for discussion
Practice/Organization Name
City
State
How often do you communicate … Organization you go to for discussion
Practice/Organization Name
City
State
How often do you communicate … Organization you go to for discussion
Practice/Organization Name
City
State
How often do you communicate … Organization you go to for discussion
Practice/Organization Name
City
State
How often do you communicate … Organization you go to for discussion
Practice/Organization Name
City
State
How often do you communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
January 01, 2013 - ............................................................................... 8
How Well Doctors Communicate … from this comparison include:
• The highest scoring composite across all sectors is How Well Doctors Communicate … presented in the following order:
• Getting Needed Care
• Getting Care Quickly
• How Well Doctors Communicate … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor … Comparative Results
Getting Needed Care
Getting Care Quickly
How Well Doctors Communicate
Health
-
www.ahrq.gov/cpi/centers/cepi/miller-bio.html
September 01, 2023 - Tess is deeply interested in the power of combining data and stories to effectively communicate evidence
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/engage.html
March 01, 2017 - brochure ( PDF , 814.2 KB)
A brochure to help facility staff communicate with residents and families
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-sops-riverside-handoffs-webcast-huddleston.pdf
June 02, 2025 - 3
Communicate
Your Action Plan
• How will you share your action
plan?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
May 01, 2017 - Communicate during transitions of care. … Patient and Family Engagement (CUSP Module)
Key Perinatal Safety Elements
Examples
Communicate with … Sample Cord Prolapse Management Checklist
|_| Communicate the diagnosis to key staff. … Identify prolapse/cord pulsations [Call Time] [hh:mm:ss] ___:____:___
Communicate diagnosis to—
|_| Patient
-
www.ahrq.gov/hai/cauti-tools/phys-championsgd/section5.html
October 01, 2015 - outcomes related to not following best practices
Conducting a brief at the beginning of a shift to communicate … with team members the goals for each patient and the plan of care
Convening a huddle to communicate … Failure to communicate effectively significantly increases the risk of error. … In that case, the RP should communicate with the attending about device use and indications before multidisciplinary
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/apply/applycusp.pptx
August 18, 2011 - TeamSTEPPS®
23
23
The Keys to Effective Communication3
24
Complete
Clear
Brief
Timely
Complete
Communicate … Brief
Communicate the information in a concise manner
4.