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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-ad.pdf
February 01, 2019 - important to make sure we understand the mechanisms by which patients and
clinicians and their families communicate … define your goals and select your initiatives, plan your initiative, your timeline, and then how to communicate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/learndefects.doc
June 02, 2025 - Learn From Defects Tool
Problem statement: Health care organizations can increase the extent to which they learn from defects. We define this learning as reducing the probability that a future patient will be harmed. Most often clinicians recover from mistakes by reducing risks to the patient who suffered a defect.
Wh…
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www.ahrq.gov/ncepcr/tools/confid-report/refs.html
March 01, 2016 - Confidential Physician Feedback Reports: Designing for Optimal Impact on Performance
References
Previous Page Next Page
Table of Contents
Confidential Physician Feedback Reports: Designing for Optimal Impact on Performance
Foreword
Introduction
Part One: Physician Feedback Report Fundamentals …
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www.ahrq.gov/hai/cusp/toolkit/learn-defects.html
December 01, 2012 - Learn from Defects Tool
CUSP Toolkit
Health care organizations can increase the extent to which they learn from defects.
Problem statement: Health care organizations can increase the extent to which they learn from defects. We define this learning as reducing the probability that a future patient will be h…
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www.ahrq.gov/patient-safety/reports/liability/prologue.html
August 01, 2017 - Advances in Patient Safety and Medical Liability
Prologue
Previous Page Next Page
Table of Contents
Advances in Patient Safety and Medical Liability
Preface
Acknowledgments
Prologue
Silence A Commentary
Reforming the Medical Liability System in Massachusetts: Communication, Apology, and Re…
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www.ahrq.gov/sites/default/files/2024-07/hatlie-report.pdf
January 01, 2024 - Final Progress Report: Workshop on Consumer Engagement in Selected Patient Safety Topics
Workshop on Consumer Engagement in Selected Patient Safety Topics
(“Chicago Patient Safety Workshop”)
Final Progress Report (filed November 2008)
Grant No.: 1R13HSO17605-01
Principal Investigator and Project Team (Steering Co…
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www.ahrq.gov/sites/default/files/2024-07/middleton-wald-report.pdf
January 01, 2024 - intervention arm survey
responders (n = 47), more than half (57%) reported that the journal helped them to “communicate
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www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-1.html
October 01, 2013 - Potential Measures for Clinical-Community Relationships
A-1. CCRM Measurement framework
Previous Page Next Page
Table of Contents
Potential Measures for Clinical-Community Relationships
Acknowledgements
Executive Summary
Introduction
Potential Measure Development Methodology
Potential Meas…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-suppl-items.doc
June 02, 2025 - SOPS® Diagnostic Safety Supplemental Items for the SOPS Medical Office Survey
SOPS® Diagnostic Safety Supplemental Items for the SOPS Medical Office Survey
Language: English
· These supplemental items were designed for use with the core SOPS® Medical Office Survey.
· Composite Measures: The supplemental items are …
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/pfcc.html
June 01, 2018 - Chartbook on Person- and Family-Centered Care
Person- and Family-Centered Care
Previous Page Next Page
Table of Contents
Chartbook on Person- and Family-Centered Care
Acknowledgments
Person- and Family-Centered Care
Summary of Trends
Measures of Person- and Family- Centered Care
Communicat…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pfengagement-material-guide.docx
May 01, 2017 - Overview
Defining Patient and Family Engagement and its Benefits
· Slides 4-7
Patient and Family Expectations in the ASC
· Slides 8-10
Barriers, Facilitators, and Motivators
· Slides 11-18
General Communication Methods for Engaging Patients and Family Members
· Slides 19-21
Opportunities for Patient and Family Engageme…
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www.ahrq.gov/hai/tools/mrsa-prevention/surgery/integrate-cusp-approach.html
April 01, 2025 - MRSA Prevention Toolkit: Targeting SSI
How To Integrate a CUSP Approach
Previous Page Next Page
Table of Contents
MRSA Prevention Toolkit: Targeting SSI
The Four Key Strategies of MRSA Prevention: Targeting SSI
MRSA and SSI Prevention Phases
Importance of MRSA and SSI Prevention
MRSA Surveil…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Ways_To_Learn_More_508.pdf
October 28, 2009 - Association’s Ethical Force Program created this toolkit to
help hospitals assess how effectively they communicate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-1.pdf
May 01, 2016 - Partnering With Patients To Improve Quality, Safety, and the Patient Experience
Case Study
Problem Addressed
True patient-centered care requires providers and practices
to forge strong partnerships with patients and families to
improve the quality, safety, and experience of health care
along the care continuum.1,…
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www.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/berry.html
April 01, 2015 - appointments; monitor patients with chronic conditions; coordinate referrals and hospitalizations; and communicate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-berry.pdf
April 01, 2015 - appointments; monitor patients with chronic conditions; coordinate referrals and
hospitalizations; and communicate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/sheridan_screening_overuse.pdf
January 01, 2014 - We tested a number of formats to communicate harms:
Using words such as “rare”, “unlikely”, “likely
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/patient-family-engagement-ed.pptx
September 01, 2014 - decisions
Shared decision processes support informed patients
Informed patients make better choices and communicate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/contentcalls/conflict_resolution-slides/Conflict-Resolution-Oct-12-2010-508.ppt
January 01, 2010 - e.g., duties, decisionmaking technique) B to N
Goal of Conflict Resolution
Confront problems, communicate
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/prev-handouts.html
December 01, 2017 - Yes _X_ No ___
Section 3: Communication Practices
We are interested in how you communicate … Change in fluid intake
___ Change in mobility
___ Change in continence
___ Change in ability to communicate … If you decide a new meeting will be needed to communicate the information, I'll help you through that … Yes ___ No ___
Section 3: Communication Practices
We are interested in how you communicate … Change in fluid intake
___ Change in mobility
___ Change in continence
___ Change in ability to communicate