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www.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
December 01, 2023 - Doctors Who Communicate Well.
Customer Service.
Getting Needed Prescription Drugs.
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www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - soon as needed
Q6 Respondent got non-urgent appointment as soon as needed
How Well Doctors Communicate
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www.ahrq.gov/funding/training-grants/hsrguide/hsrguide4.html
October 01, 2014 - Other Communication Options
If possible, engage in opportunities to communicate during site visits … Maximizing Success
How you choose to communicate with funding agencies, the research community, and
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - Composites
Getting Needed Care 54% 61% 62% 63%
Getting Care Quickly 58% 74% 75% 65%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … (continued)
www.cahpsdatabase.ahrq.gov
75% How Well Doctors
Communicate … Medicare Top-Box Composite Scores 2007-2016
80%
How Well Doctors
Communicate
75%
70%
Health … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor
explain things
-
www.ahrq.gov/antibiotic-use/ambulatory-care/strategies/communicating-decisions.html
September 01, 2022 - Learn how to effectively communicate about antibiotic use with patients.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/index.html
September 01, 2021 - nursing staff—to be on the lookout for changes in a nursing home resident's condition and to effectively communicate
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www.ahrq.gov/cahps/surveys-guidance/cg/cahps-mips.html
July 01, 2022 - How Well Providers Communicate (core).
Care Coordination (core).
-
www.ahrq.gov/nursing-home/materials/index.html
March 01, 2022 - Following are resources to help nursing homes effectively communicate about vaccines, implement a vaccination
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
June 02, 2025 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … proven strategy to ensure patients and their families have a clear understanding of information you communicate … I don’t feel effective if the patient can’t communicate that to me.” … [Note: This slide should be customized by the practice to communicate practice-specific decisions.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
June 02, 2025 - that clinicians underestimate their patients’ needs for information and overestimate their ability to communicate … proven strategy to ensure patients and their families have a clear understanding of information you communicate … I don’t feel effective if the patient can’t communicate that to me.” … Presenter
Presentation Notes
[Note: This slide should be customized by the practice to communicate practice-specific
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_cg_cahps_chartbook.pdf
January 01, 2014 - How Well Providers Communicate With Patients
Q14
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q19
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q21
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
Q26
In the last 12/6 months, how often did this provider … How Well Providers Communicate With Patients
QQ16 During your most recent visit, did this provider
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - Getting Needed Care 55% 61% 62% 63%
Getting Care Quickly 59% 73% 74% 69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate … 50%
55%
60%
65%
70%
75%
2007 2008 2009 2010 2011 2013 2014 2015 2016 2017
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - Ideally, while the patient is hospitalized, the
primary care team should develop systems to communicate … team
assure the patient that they are aware of and involved in the patient’s care; it may also help
communicate … Preventable Readmissions: A Conceptual Framework To Rethink the Role of Primary Care: Addendum 3
• Communicate
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www.ahrq.gov/antibiotic-use/long-term-care/safety/teamwork.html
June 01, 2021 - Describe how to effectively communicate the potential harms of antibiotics to other health care practitioners
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www.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
March 01, 2025 - your child’s care in the Emergency Room (single-item measure) Communication with Child How well nurses communicate … with your child (composite measure) How well doctors communicate with your child (composite measure)
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www.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-change.html
February 01, 2024 - Communicate for Understanding and Buy-In
In discussing Slide 69, “Communicate for Understanding and … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)
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www.ahrq.gov/antibiotic-use/ambulatory-care/best-practices/common-cold.html
September 01, 2022 - Discuss strategies to communicate with patients the appropriate management of viral upper respiratory
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www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - got answer to medical question the same day he/she contacted provider's office
How Well Providers Communicate
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-graphic.pdf
February 01, 2019 - Identify
potential
barriers
8
Determine
how to
measure
progress
9
Establish a
timeline
Communicate
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www.ahrq.gov/teamstepps-program/curriculum/implement/activity/change.html
June 01, 2023 - Step 4: Communicate for Understanding and Buy-In . … Step 4: Communicate for Understanding and Buy-In
The next step in implementing change is making it … Communicate.
Monitor process dynamics. … It takes a lot of courage to openly communicate when resisters are present (e.g., at a staff meeting)