-
www.ahrq.gov/cahps/surveys-guidance/hospital/about/child-survey-measures.html
May 01, 2016 - in the ER
Q4 Parent kept informed about child's care in emergency room
How Well Nurses Communicate … that was easy to understand
Q10 Nurses encouraged child to ask questions
How Well Doctors Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
March 01, 2017 - Training to Advance
Physicians’ Communication
Skills (6.G)
No X X No X
Tools to Help Patients
Communicate … Appointments, and
Information
Between Visit
Communication
Communication How Well Providers
Communicate … with Patients
How Well Providers
Communicate (9 & 12)
How Well Providers
Communicate
Office … Doctors Who Communicate
Well
How Well Doctors
Communicate
Customer Service Health Plan Customer … Clinician & Group Survey: “Getting Timely Appointments, Care, and
Information,” “How Well Providers Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care-updated.docx
October 01, 2016 - stewardship
One of the most important roles for nurses is communication, specifically knowing what to communicate … When a resident has a suspected UTI, the nursing staff can communicate with the physician, NP, or PA … Who are the people that you might communicate with about a suspected UTI in a resident? … People that nursing staff communicate with include physicians, RNs, residents, and families. … It allows people to communicate critical information briefly and concisely.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/whento-order/urine-cultures.pptx
March 01, 2017 - or not) to order urine cultures
Utilize evidence-based communication strategies to more effectively communicate … Use communication strategies that are evidence-based to more effectively communicate urine culture practices … information to one another
Communicate the following information:
Situation―What is going on with the … (recommendation)
Using SBAR To Communicate With Residents and Families
Sometimes, residents and families … accompany today’s training include fictional resident situations for you to practice using SBAR to communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation-speaker-notes.pdf
July 01, 2023 - • What information will you communicate?
• When and how often will you
communicate? … • How will you communicate (e.g., reports,
presentations, emails)? … • What information will you communicate?
• When will you communicate with them? … • How will you communicate with them? … • How often will you communicate the following information?
-
www.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
July 01, 2018 - How to communicate an adverse event to patients and family members.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-implementation-slides.pptx
June 02, 2025 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)?
Who are the stakeholders?
1.
2. … What information will you communicate?
1.
2.
When will you communicate?
1.
2. … How will you communicate?
1.
2.
37
37
Step 9. … Communicating a commitment to shaping the culture.
68
Communicate for Understanding
and Buy-In
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - Highest Scoring
Measure
How Well Doctors
Communicate
82 percent of CHIP respondents
indicated … Measure
Getting Needed Care 55% 61% 62%
Getting Care Quickly 59% 73% 75%
How Well Doctors Communicate … 55%
60%
65%
70%
75%
80%
2010 2011 2013 2014 2015 2016 2017 2018 2019 2020
How Well Doctors
Communicate … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6 … Response Options
• Never
• Sometimes
• Usually
• Always
How Well Doctors Communicate
In the last 6
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Adult Medicaid 50%
Child Medicaid 56%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … 60%
65%
70%
75%
80%
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
April 13, 2016 - Composite/Rating Top Box Score
Getting Needed Care 54%
Getting Care Quickly 58%
How Well Doctors Communicate … Referral Programs
• Training to Advance Physicians’
Communication Skills
• Tools to Help Patients
Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - enrollees
AMONG THE THREE
ENROLLEE POPULATIONS…
Highest Scoring
Measure
How Well Doctors
Communicate … How Well Doctors Communicate and Health Plan Information and Customer Service showed
smaller declines … Getting Needed Care Getting Care Quickly
How Well Doctors Communicate Health Plan Information and … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain … (5.1)
How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/engaging-senior-leaders.pdf
April 01, 2022 - As you
communicate the plan to improve CLABSI and CAUTI reduction efforts to the team, intentionally … • Communicate the various reasons for CLABSI and CAUTI root causes to the senior executive
including … CAUTI:
• Ensure organization-wide mission, vision, and values are focused on patient safety and
communicate … If these teams do not communicate their
needs, be intentional to ask for the support they need.
-
www.ahrq.gov/teamstepps-program/resources/additional/sbar.html
July 01, 2023 - It’s a proven tool to quickly summarize and communicate complex information.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/safetransitions/safetransitions.pptx
June 02, 2025 - giving the tool to the patient, explain that they can use the Appointment Aide to keep track of and communicate … especially during transitions of care among clinicians, is impacted by how teams manage workflow and communicate … Based on the evaluations, the team lead will communicate any changes your facility has made to use or … If you have ideas or feedback on sustainability, be sure to communicate them to these individuals.
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Health Literacy Item Sets
Health Literacy Items for Clinicians & Groups
How Well Providers Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care-updated.pdf
October 01, 2016 - learning
modules will cover specific types of infections and the tools you can use to record and
communicate … • When a resident has a suspected UTI, the nursing staff can communicate with the physician,
NP, … • Who are the people that you might communicate with about a suspected UTI in a resident? … — People that nursing staff communicate with include physicians, RNs, residents, and
families. … • It allows people to communicate critical information briefly and concisely.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_3_communication.pptx
July 01, 2023 - In terms of how you communicate, there are two major modes of communication: verbal and nonverbal. … Likewise, the nonverbal cues from the nurse's face might communicate the urgency of the situation and … that is plainly understood
Brief
Communicate the information in a concise manner
Timely
Offer and … Communicate the following information:
Situation―What is going on with the patient? … It can be used in the Readiness stage to communicate with response teams.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-health-plan-chartbook.pdf
January 01, 2024 - Adult Medicaid 51 %
Child Medicaid 57%
CHIP 60%
Highest Scoring
Measure
How Well Doctors
Communicate … How
Wel l Doctors Communicate and Health Plan Information and Customer Service showed
smal ler declines … 60%
65%
70%
75%
80%
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
How Well Doctors
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - • Discuss how to communicate an
adverse event to patients and family
members. … When they do, staff members need to
know how to communicate with the patient and
family. … • Communicate. … Providers communicate
the facts of what happened and assure
the patient and family that they will
receive … During the initial communication with the
patient and family, providers should—
• Communicate only
-
www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/executive-summary.html
October 01, 2017 - 55%
61%
62%
63%
Getting Care Quickly
59%
73%
74%
69%
How Well Doctors Communicate … include the following:
The highest scoring composite across all populations is How Well Doctors Communicate