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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/skills-qi-report.pdf
June 02, 2025 - Minimally
unresponsive
☐ Very unresponsive
☐ Unknown
☐
Support Provided
Build awareness
☐ Communicate … Quality Improvement (QI)
Stage:
Practice Response:
Support Provided
☐ Build awareness
☐ Communicate … Off
Responsive: Off
Minimally: Off
Very unresponsive: Off
undefined_3: Off
Build awareness: Off
Communicate
-
www.ahrq.gov/evidencenow/tools/implementing-smbp.html
August 01, 2023 - Have patients perform SMBP; (5) Average results; (6) Interpret results; and (7) Document plans and communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
May 01, 2017 - When an adverse event occurs, it can be difficult for a health care worker to take ownership and communicate … Family
Immediate Response to an Adverse Event4
Care for the patient
Report to the appropriate parties
Communicate … Family
Adverse Event Initial Communication4
During initial communication with patient and family—
Communicate … for patient and family concerns
19
AHRQ Safety Program for Perinatal Care
Patient & Family
How To Communicate … Organizations should be prepared to respond and communicate proactively when adverse events occur.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.pdf
March 13, 2013 - the hospital’s vision and values
related to patient and family engagement
Leaders who explicitly communicate … Repeatedly communicate the organization’s mission, vision,
and commitment to patient and family engagement … In doing this, it
is important for leaders to find ways to communicate with staff on a regular basis … Communicate regularly and openly with staff
During face-to-face discussions, hospital leaders can reiterate … Supporting Patient and Family Engagement: Best Practices for Hospital Leaders
Communicate the hospital
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - Composite Measure//Rating Adult
Medicaid
Child
Medicaid
CHIP
Medicare
How Well Doctors Communicate … the following:
• The highest scoring composite measure across all populations is “How Well Doctors
Communicate … 50%
55%
60%
65%
70%
75%
2009 2010 2011 2013 2014 2015 2016 2017 2018 2019
How Well Doctor’s
Communicate … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … How Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_3_communication.pptx
July 01, 2023 - In terms of how you communicate, there are two major modes of communication: verbal and nonverbal. … Likewise, the nonverbal cues from the nurse's face might communicate the urgency of the situation and … that is plainly understood
Brief
Communicate the information in a concise manner
Timely
Offer and … In these cases, it is essential to have a clinician communicate with them honestly and transparently. … Communicate the following information:
Situation―What is going on with the patient?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation.pptx
July 01, 2023 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)? … What information will you communicate?
When will you communicate with them? … How will you communicate with them? … How often will you communicate the following information?
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_7-implementation.pptx
July 01, 2023 - What information will you communicate?
When and how often will you communicate? … How will you communicate (e.g., reports, presentations, emails)? … What information will you communicate?
When will you communicate with them? … How will you communicate with them? … How often will you communicate the following information?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Discuss how to communicate an adverse event to patients and family members. … Slide 7
SAY:
How hospital staff members communicate with patients and families can affect patient … When they do, staff members need to know how to communicate with the patient and family. … Communicate. … Providers communicate the facts of what happened and assure the patient and family that they will receive
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - ...............................................................................15
How Well Doctors Communicate … include the following:
• The highest scoring composite across all populations is How Well Doctors Communicate … Scores for the Medicare population are equal to CHIP scores
for the How Well Doctors Communicate composite … Never - Always
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor … Comparative Results
Getting Needed Care
Getting Care Quickly
How Well Doctors Communicate
Health
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dxsafety-knowledge-assessment.pdf
February 01, 2022 - “the failure to establish an accurate and timely explanation of the patient’s health
problem(s) or communicate … To communicate with patients.
b. To communicate among providers in a practice or care unit.
c. … To communicate with referring providers.
d. None of the above.
e. All of the above.
18.
-
www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step4.html
March 01, 2019 - How will the need to communicate with stakeholders evolve over the lifetime of the group? … There may be periods when the group does not need to communicate frequently. … In contrast, group members may need to communicate frequently at critical junctures, such as when key … Idaho CHIPRA quality demonstration staff often communicate with the IP members via email.
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6d.html
June 01, 2014 - Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Measure released in 2010. 1
Perspective: Health Care Professional(s)
Measure Item Mapping:
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
Communicate … Coordination Activities
Establish accountability or negotiate responsibility
□
Communicate … Date: Measure released in 2005. 1
Perspective: Patient/Family
Measure Item Mapping:
Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/cauti-surveillance/review-form.docx
March 01, 2017 - catheter care
☐ If resident is retaining urine, bladder scan/straight catheter per physician order
☐ Communicate … plan changes to RN/LPN/*
☐ Communicate plan changes to resident/family
☐ Urology consult
☐ Other_ … Who will communicate the learning points?
3. By when will the learning points be communicated?
-
www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/urine-culturing/when-to-order/cultures-slides.html
April 01, 2017 - Utilize evidence-based communication strategies to more effectively communicate urine culture practices … Health Care Communication 4,5
SBAR is a TeamSTEPPs framework for team members to effectively communicate … information to one another
Communicate the following information:
S ituation―What is going on … Slide 12: Using SBAR To Communicate With Residents and Families
Sometimes, residents and families
-
www.ahrq.gov/news/newsroom/case-studies/202104.html
October 01, 2021 - The CANDOR toolkit helps hospitals, health system leaders, and clinicians communicate accurately and … “It’s all about how to communicate an adverse event or a potential adverse event promptly and candidly
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/14-engaging-stakeholders.pptx
June 01, 2023 - create your vision for this work, use the Developing an Elevator Pitch tool to effectively and concisely communicate … Framework for Improvement
Define clear protocols
Develop reliable implementation
Connect for seamless care
Communicate
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - How Well Providers Communicate With Patients
Q14 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
Q19 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
QQ16 During your most recent visit, did this provider … How Well Providers Communicate With Patients
Q21 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
Q26 In the last 12 months, how often did this provider
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2012_cg_cahps_chartbook.pdf
January 01, 2012 - How Well Providers Communicate With Patients
Q14 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
Q19 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
QQ16 During your most recent visit, did this provider … How Well Providers Communicate With Patients
Q21 In the last 12 months, how often did this provider … How Well Providers Communicate With Patients
Q26 In the last 12 months, how often did this provider
-
www.ahrq.gov/diagnostic-safety/tools/index.html
June 01, 2025 - One of the best ways to communicate with your doctor and health care team is by asking questions. … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate